Laurel Bank Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
I had a problem rang the receptionist who was lovely and kind. Within an hour I had the results of a test and medication waiting for me at the pharmacy. How fantastic you all were.
Visited March 2023
Review titled Laurel Bank Surgery
Replied on 08 March 2023
Thank you so much for taking the time to leave us a 5 star rating. It is much appreciated by staff. Parveen Manku (Practice Manager)
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Review titled Excellent care
Rated 5 stars out of 5
by Tig Calvert - Posted on 08 September 2022
As a worried mum, I emailed the surgery this afternoon, was given a phone appointment within an hour and the doctor requested to see my daughter face to face. We were seen within 5 minutes and received excellent care. Could not ask for more - an example of the NHS as it's finest. As a family we have been patients at this practice for over 10 years with them proving care for my elderly mum as well as myself and my children. They consistently provide the highest level of care which we have appreciated so much over the years, as well as today.
Visited August 2022
Review titled Laurel Bank Surgery
Replied on 11 January 2023
Many thanks for your positive feedback we endeavour to continue service with your feedback. Parveen Manku Practice Manager
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Review titled Amazing help from the kindest staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2022
I had an issue regarding a referral, a lovely receptionist picked up the phone both times I had to ring the surgery within the same hour. She gave me all the information I needed, digging deep to find the root cause of the issue and keeping me calm by doing this. She was extremely kind and very informative, and made this stressful time a little easier for me. Thank you!
Visited June 2022
Review titled Laurel Bank Surgery
Replied on 06 June 2022
Thank you for taking the time to leave such lovely feedback regarding our reception team - I will ensure that this is passed on. Each member of the team really does go above and beyond to help all of our patients, so for this to be recognised is really pleasing. I am glad we were able to help! Thanks again! Zoe Dyson - Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by June & Richard Schorah - Posted on 03 July 2022
Just moved from this area and reluctantly had to change from this practice. They have always been very caring and helpful don’t think we will get another like them. Thank you to you all from doctors, nurses, and staff.
Visited May 2022
Review titled Laurel Bank Surgery
Replied on 04 July 2022
Thankyou both for your kind words! You will both be missed at the surgery by all the staff here and we wish you lots of luck with your next chapter! Keep in touch! Laurel Bank Surgery