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Glenpark Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 9 of 9

  1. Review titled Good Service

    Rated 4 stars out of 5

    by Diane - Posted on 15 March 2024

    Tried to do econsult but because of my symptoms I couldn't get to the end. I rang and was 14th in the queue but had the option to get a call back which I chose. 10 minutes later I had a call back, the lady on the phone was lovely, I explained my symptoms and was given an appointment that afternoon but at a different GP practice which I didn't know could happen. Sorted out with antibiotics and hopefully on the road to recovery.

    Visited March 2024

    Report as unsuitable

    Glenpark Medical Centre has not yet replied.


  2. Review titled Great practice

    Rated 5 stars out of 5

    by Mariepeckett@gmail.com - Posted on 13 February 2024

    Had an appointment with our practice Excellent from the receptionist to the doctor and nurse who took samples. Very caring all of them They hv looked after us for 25 years I came out knowing I was in great hands thank you Glenpark

    Visited February 2024

    Report as unsuitable

    Glenpark Medical Centre has not yet replied.


  3. Review titled The usual great experience

    Rated 5 stars out of 5

    by Dave Peckett - Posted on 13 February 2024

    Went for my regular blood tests and chat. Nurse does everything to make me feel comfortable and doctors do likewise. Been with Glenpark now for 25 years (I’m now 76) and never had less than exemplary attention. God bless them for looking after me.

    Visited January 2024

    Report as unsuitable

    Glenpark Medical Centre has not yet replied.


  4. Review titled Disgusting - lack of duty of care

    Rated 1 star out of 5

    by Rachael Mclauchlan - Posted on 19 December 2023

    My daughter was refused appointment slots for months (none available) and we had to use walk-in for treatment several times. She ended up in A&E and even upon discharge from hospital, we are now having challenges getting Glenpark to issue a prescription for her life-threatening chronic illness. Receptionist very rude and uninformed of why prescription is urgent/ no access to GP.

    Visited December 2023

    Report as unsuitable

    Glenpark Medical Centre has not yet replied.


  5. Review titled Failed to provide care

    Rated 1 star out of 5

    by Anonymous - Posted on 19 December 2023

    I asked for assessment for numerous developmental, physical and behavioural (mental health) concerns with my child. I was told that he may be referred to a specialist, and then informed this wouldn't happen. I have been on a waiting list for cyps assessment for c2years and my son's health is deteriorating (with a further wait list of years). We are no further forward and I have no route to get him assessed without GP recommendation.

    Visited November 2023

    Report as unsuitable

    Review titled Glenpark Medical Centre

    Replied on 20 December 2023

    I am sorry you are unhappy with the service provided by the surgery. We strive to ensure good quality care at Glenpark and always invite feedback to ensure we are doing the best we can. If you would like to discuss this matter we would be happy for you to contact either of the Practice Managers, Jennifer Lowes or Katy Brown on 0191 420 0535. We also understand how frustrating it is currently to be waiting to see CYPS. This is something we cannot influence, but the waiting list letter you received from CYPS will have included a number to contact if you were concerned or things worsened whilst on the waiting list. Regards

    Report as unsuitable


  6. Review titled Fantastic team

    Rated 5 stars out of 5

    by Julian - Posted on 09 June 2023

    I rang the practice for my poorly son and was put on a GP on call list and the GP rang me back within the hour. From the discussion the GP felt my son needed to be seen so we booked an appointment for the same day in the afternoon. The GP was great and explained everything very well. What a service, well done to the practice and thanks

    Visited May 2023

    Report as unsuitable

    Glenpark Medical Centre has not yet replied.


  7. Review titled Uncaring

    Rated 1 star out of 5

    by Anonymous - Posted on 27 October 2022

    I rang to get help for my son, the receptionist did not listen to my concerns. I spoke to a doctor who said that she would just agree with the previous diagnosis, even though since then the condition is worse and I told her that. I was made feel like I am overacting and am ‘be of those mums’. A little reassurance would have been the least care they could have given.

    Visited October 2022

    Report as unsuitable

    Review titled Glenpark Medical Centre

    Replied on 01 November 2022

    I am sorry you are unhappy with the service provided by the surgery. We strive to ensure good quality care at Glenpark and always invite feedback to ensure we are doing the best we can. If you would like to discuss this matter we would be happy for you to contact the Practice Manager, Mrs Susan Sohi on 0191 4200535. Regards

    Report as unsuitable


  8. Review titled Great service

    Rated 5 stars out of 5

    by Brenda Burn - Posted on 30 May 2022

    Phoned at 7.15am, Dr phoned me at 10.30 with appointment time of 11.45am. I left home 11.30am, saw Dr and was home again at noon. Brilliant service, unlike what you hear in the media of other Drs practices.

    Visited May 2022

    Report as unsuitable

    Review titled Glenpark Medical Centre

    Replied on 01 June 2022

    Thank you taking the time to post your comments. They are very much appreciated, especially during what is still a challenging time for all of us. They will be passed onto to all of the staff at Glenpark Best Wishes Glenpark

    Report as unsuitable


  9. Review titled Great response to econsult

    Rated 5 stars out of 5

    by Carol Smith - Posted on 25 April 2022

    Every time I have used the econsult facility I've had a really swift positive outcome. The reception team are always friendly

    Visited April 2022

    Report as unsuitable

    Review titled Glenpark Medical Centre

    Replied on 25 April 2022

    Thank you for taking the time to leave a review, it is much appreciated. Patient care is very important to all at Glenpark and we are always grateful to hear from our patients, especially when we do well. This review will be fed back to both the clinical and non clinical staff. Regards Glenpark

    Report as unsuitable