Hiyos - Ratings and reviews
Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I called in the morning to get an appointment, was number 10 but my call was answered quickly. The staff over the phone was friendly and offered me a quick appointment (20 minutes from the call time). I walked in, waited for less than 5 minutes until I was called by the doctor (sorry I don’t remember the name) .. she was welcoming and friendly, asked me the right questions, performed some tests, and was able to find out the issue. She offered me medication options and send my prescription to the pharmacy in few minutes. I’d like to the thanks the staff and the doctor
Visited April 2024
Hiyos has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2024
Good service but awaiting on the phone to talk to Doctor very bad, sometimes you’re 14 on the list most of the time A gave up
Visited April 2024
Hiyos has not yet replied.
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Review titled Good service and thorough examination
Rated 5 stars out of 5
by meh8a - Posted on 15 April 2024
Had a persistent cough, self medication did not help. Called at 08:00 and after a 18 minute wait was able to speak to an individual who suggested a visit to see someone at the practice. Managed to get an appointment on the same day. I was seen by a very professional who asked a lot of questions and after thorough examination prescribed medication. This was available at our local pharmacy 2 hours later. Very impressed with the service. Thank you.
Visited April 2024
Hiyos has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Kiran Sharma - Posted on 20 March 2024
The service at the surgery is very good. Whether it is appointment with GP or requesting prescription. Very prompt, friendly staff & considerate. In the last two weeks I had appt with doctor, follow up of blood test results and requested prescription. On all occasions the service was excellent. Staff member at reception too were very efficient and helpful. I am very happy that I am a patient of this surgery. Please keep up the good work& service you provide.
Visited March 2024
Review titled Hiyos
Replied on 25 March 2024
Dear Kiran Many thanks for your feedback which we value very highly. It's great to hear that you've been having good experiences with us recently. We hope you continue to enjoy being a patient, we're lucky to have you! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Dr and admin teams don't listen to the patient
Rated 1 star out of 5
by Amy Neequaye - Posted on 19 March 2024
I was on anti fungal medication that was working, I just needed longer for the full benefits to take effect so I called asking for an extension of my prescription. Sent a photo of my condition as they asked. Proceeded to prescribe me a random cream that will irritate my skin and not address the fu gal infection from my root cause, the scalp! I explained all this on a phonecall but was ignored anyway and they prescribed me a random cream they never told me the name of, just that it would irritate my skin at the start. Top care, attention to detail and facts and professionalism. Not.
Visited March 2024
Review titled Hiyos
Replied on 25 March 2024
Dear Amy We very sorry to hear you're unhappy with your experience, and that you felt you weren't listened to properly. We try hard to train our staff to be understanding and to listen to our patients and respond to their needs. If we have fallen short on this occasion we apologise. If you would like us to look further into the matter for you, we'd be happy to do that - you can email us more details on manager.hiyos@nhs.net and we will investigate. Many thanks, from your Hiyos team
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Review titled Friendly receptionist and helpful
Rated 5 stars out of 5
by Darius - Posted on 26 March 2024
Had a bit of a delay with my prescription but I was dealt with politely and promptly by the staff I am a new patient so I guess that was the issue the last health centre I was using were very rude the doctors were great but the reception staff were absolutely awful and I had given them no reason to treat me that way
Visited March 2024
Hiyos has not yet replied.
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Review titled Hiyos
Rated 4 stars out of 5
by Akhila Raj Praseeth - Posted on 04 March 2024
Good Doctor, he was fully understood the concern. requested the appointment for the scanning and waiting for the dat.
Visited March 2024
Review titled Hiyos
Replied on 25 March 2024
Dear Akhila, many thanks for your feedback. We're happy to hear you had a good experience with the doctor. We have worked hard to improve our efficiency and empathy, so it's good to hear it's being noticed. We hope you continue to have positive experiences with us. Take care From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Love it
Rated 5 stars out of 5
by Kristina - Posted on 26 February 2024
I had no idea the GP can be this good. It’s modern and quick, I can always schedule an appointment within a couple of days. I recommended it to my husband as well and he was thoroughly impressed too! Thank you for all your hard work.
Visited February 2024
Review titled Hiyos
Replied on 28 February 2024
Dear Kristina, thank you so much, what a lovely review to read. We've been working hard over recent years to ensure that our practice keeps up with the times. We need to be quick, efficient and available for patients to get the help they need when and where they need it! We will continue working on our services to improve them and in the meantime we hope you and your husband will enjoy being patients with Hiyos. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Uncaring
Rated 1 star out of 5
by TJW - Posted on 23 February 2024
Mental health issue told to call between 8.00 and 10.00 Friday for an appointment. Called and received appointment for the same day then given a locum who advised he can't deal with it and would need to see a resident doctor and come back on Monday. Then advised to call back again on Monday but told to call again between 08.00 and 10.00 for another appointment. Absolutely shocking behaviour it seems they just don't care.
Visited February 2024
Review titled Hiyos
Replied on 25 March 2024
Dear TJW, We're very sorry to hear you had this experience and that you feel uncared for. That's the opposite of what we aim to do, so we would like to look further into this for you. If you would like us to do that, please email us more detail at manager.hiyos@nhs.net. Many thanks and take care Your Hiyos team.
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Review titled Very Caring GP practice
Rated 5 stars out of 5
by PKG - Posted on 05 February 2024
Doctor was very professional and explained us very in detail about her findings of my daughter. She has communicated very well with my daughter and the parents. She has given us the time to ask any concerns that we may have. Overall great professional and caring doctor.
Visited February 2024
Review titled Hiyos
Replied on 28 February 2024
Dear PKG, Many thanks for leaving us your feedback. We're so pleased you feel you and your daughter were treated well by the GP. We feel it's so important that our staff take the time to understand our patients' concerns properly, so they can give the advice that's best for them. So it's great to hear that you had a good experience. We hope you and your daughter stay well and look forward to having more good experiences with us! Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos