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Crofton and Sharlston Med Prac - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Making appointments for school children

    Rated 2 stars out of 5

    by Anonymous - Posted on 30 January 2024

    Hi, This is the third time now l have rang the surgery for an appointment for my 4 year old. I ring at 8am and after several attemts l finally get through. When asking for an after school appointment, the respose is always there are no after school appointments? But today the receptionist said - if your child is poorly then should not be at school? I explained that it was an earaache (no temp) and the appointment was to stop it turning into an ear infection when then time off school would be needed. She then said - l could try ring back later for afternoon appointments to become available? But no guarantee? If l was to keep my child off school for every virus/cold/infection then l would be in trouble with school. I try to keep time off school to a minimum and asses each illness, to maintain a good attandance record. Why can they not be proceedure in place - that children under a certain age can get after school appointments? After l asked this, then an appointment was found at the other surgery in Sharlston? Which l will have to drive to - which Crofton is a short walk?

    Visited January 2024

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    Crofton and Sharlston Med Prac has not yet replied.


  2. Review titled Rudeness

    Rated 3 stars out of 5

    by Anonymous - Posted on 25 December 2022

    Up until this point, I’d like to start by saying that, generally, most of the doctors are helpful, supportive and proactive at Crofton. But……..I have had an ongoing problem for months, which hasn’t been resolved yet. I have been to the doctors on numerous occasions and am getting increasingly worried and worse. I booked yet another appointment last week, in the hope that I would get help to improve my health, but when I asked if they could help me, I was just met with a very abrupt ‘no’. I now have to wait for 4 weeks for a hospital appointment. I am really struggling and will suffer a lot, waiting this long. I got the impression that the doctor was fed up with me and wasn’t willing to listen or take a look at my problem. It’s something I believe a doctor could help me with, as I wait for a hospital appointment, and would ease my suffering. They were very rude, disrespectful and spoke down to me. I was shocked at their attitude. No one deserves to be spoken to like that, especially for just asking for help. Truly disgusting behaviour that shouldn’t be tolerated. How dare they?

    Visited December 2022

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    Review titled Crofton and Sharlston Med Prac

    Replied on 30 December 2022

    Dear Patient, Thank you for your feedback. I am sorry to hear about the problems you have been experiencing. Please do not hesitate to contact me at the practice if you would like to discuss the issues raised. Kind regards, Zoe Storey Assistant P

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  3. Review titled Professional Service

    Rated 5 stars out of 5

    by Helen Louise Dickinson - Posted on 20 June 2022

    Had a nurse appointment Friday 17th June where she was very professional, patient and calm with me. She explained everything that she was doing and the reasons why, she was very thorough. More often that not people complain rather than compliment which is why this should be recognised. This practice is an amazing practice, doing an amazing job under the current pressures that Primary Care is facing. Thank you for your care. Helen

    Visited June 2022

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    Review titled Crofton and Sharlston Med Prac

    Replied on 30 December 2022

    Dear Helen, Thank you very much for your kind comments. I will ensure your comments are passed to our Practice team. Thank you again Crofton & Sharlston Medical Practice

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  4. Review titled Fantastic practice

    Rated 5 stars out of 5

    by SANDRA MURRAY - Posted on 22 June 2022

    I am so lucky to be on their list, they are excellent with their treatments and so reassuring when you feel terrible, this is the best practice around, the nurses are great and also Reception Staff, thank you for looking after me so well

    Visited June 2022

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    Review titled Crofton and Sharlston Med Prac

    Replied on 30 December 2022

    Thank you very much for your kind comments. I will ensure your comments are passed to our Practice team. Thank you again Crofton & Sharlston Medical Practice

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