The Cedar Practice - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
I went to show my problem which had got to do with my kneecap and I have a big lump which causes pain & the doctor didn’t even bother to touch my knee and examine it. She was very rude and said because you’re going to ask 2 questions I don’t have time to talk long about it and just asked me what my other problem is which I then told her about that too and then nothing happened. She just referred me for a scan. I felt so uncomfortable, she was taking notes on the computer after she had stopped she asked anything else in a very sarcastic manner I said no, nothing else thank you and just left. She had zero eye contact, it was such an awkward situation I felt severely uncomfortable.
Visited December 2023
The Cedar Practice has not yet replied.
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Review titled Cedar practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2023
I called for an emergency that I was very sick and weak. The doctor asked to come the day after but I missed the appointment because I was vey weak to walk they called me and told me that I shouldn’t do that I understood in the same time it was their fault because I told them I’m not feeling well to walk there. After a doctor called and been very rude instead of being helpful.
Visited August 2023
The Cedar Practice has not yet replied.
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Review titled Thorough and patient
by ALadyTraveller - Posted on 13 July 2023
Had an appointment with the doctor. It was a follow up appointment, after blood tests & x-rays. The doctor was very thorough, referred me for a scan and to see a specialist. Even though my appointment overran, the doctor did not betray impatience!! Despite Cedar Practice having lost 2 longstanding GPs to retirement and 1 to sabbatical leave within the past few years, it seems the remaining GPs are more than capable of keeping the ship afloat! The only issue for me is the tricky system for getting an appointment in the first place!
Visited June 2023
Provided by Care opinion
The Cedar Practice has not yet replied.
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Review titled GP staff behavior
by normarc84 - Posted on 10 October 2022
After answering questions by 111 online related to my symptoms, I was advised to contact my GP. My GP's website instructs to call before 11 am to make an appointment. I called within that time window. Individual answering the call reprimanded me, ignoring my words, told me I was wrong for filling in the form on 111 website, and I was wrong for calling for an appointment, impatiently expressing frustration at me that I could've booked my online consultation without calling them by using the website. As far as I am aware - and as indicated on clinic website - appointments can be made by telephone and online, so repeatedly admonishing me, the patient, is unacceptable, and only added further emotional stress to an already painful situation. After all, I had started by disclosing the physical pain and concern I was feeling about symptoms. Today's telephone experience is in line with the in-person experience. I would like to see training in professional manner/ "patient service" so that patients aren't made to feel they have sinned by seeking medical assistance.
Visited October 2022
Provided by Care opinion
The Cedar Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
Overall a good and helpful practice. You can usually get through to a receptionist without a huge long wait on hold, and they are generally helpful. It is usually possible to get an appointment if you have an emergency. The premises are not too busy. I would recommend.
Visited August 2022
The Cedar Practice has not yet replied.
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Review titled What a great team !!!!!
Rated 5 stars out of 5
by Mark P - Posted on 19 June 2022
My Son registered with the practice recently. He has his first appointment on 14.06.22. He has ongoing mental health issue. The receptionist was amazing - very supportive and understanding. The Nurse - was again amazing - very kind & sensitive to his needs. The Doctor - truly amazing - clear, firm, understanding & supportive. what an amazing team !!! Thank you
Visited June 2022
Review titled The Cedar Practice
Replied on 04 July 2022
Thank you very much for taking the time to comment on our Practice. We are extremely pleased to hear that you are happy with the standard of care provided here, and that you have found all members of the team to be friendly and supportive. The Practice Team are constantly striving to provide the best possible patient experience and it is very encouraging to know that we have given you and your son a good service. We will feedback your comments to the whole Practice Team who will be very happy to hear of your positive experiences. Thank you once again for your kind feedback.
Provided by Care opinion