The Practice Albert Road - Ratings and reviews
Reviews
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Review titled Disgraceful Experience
Rated 1 star out of 5
by Krisztina Csajbok - Posted on 09 April 2024
I visited the practice yesterday due to feeling unwell for a long time and requiring a sick note as I am unfit to work. However, the individual who assessed me, whom I believe was not a doctor, was unable to provide the sick note due to system limitations. She directed me to the receptionist, who after some delay mentioned it would take time. She suggested sending it via message or email, but it never happened. When I contacted the practice and waited on hold for over an hour, the person who answered instructed me to call back the next day to schedule an appointment with a doctor. I find it unfair that I am asked to call again when the issue lies with their system malfunction. This lack of communication or transparency is unacceptable. It is concerning that the staff seem unaware of what they can and cannot access. I have reported this to the Health Ombudsman as I feel that the clinic is not taking people's health seriously. The receptionist's unprofessionalism in handling the situation is disappointing and needs to be addressed.
Visited April 2024
The Practice Albert Road has not yet replied.
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Review titled Excellent response time and support
Rated 5 stars out of 5
by Krisztina Csajbok - Posted on 10 April 2024
I encountered a slight issue with the practice, but the manager stepped in and handled it exceptionally well. She helped me book an urgent appointment with the doctor, which I needed for a sick note and a referral to a specialist to understand my health issues and hopefully recover quickly. I'm grateful to the manager and the wonderful doctor for their help and support. It's crucial to be understanding when you're sick; we may become irritable because we're in pain, but ultimately, we all seek to be healthy and happy. So, thank you once again for your support and assistance. My apologies for not being able to remove the previous review. Best wishes, KCs
Visited April 2024
The Practice Albert Road has not yet replied.
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Review titled Disgusting!!
Rated 1 star out of 5
by Gemma - Posted on 26 February 2024
You call at 8am to get an appointment to be in a que of 30 people! Request a call back and don't receive it! Stay on hold for over an hour to get hung up on! Still try calling at 13:00 to still be in a que of over 30!!! Absolutely Disgusting!!!
Visited February 2024
The Practice Albert Road has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Yvonne Day - Posted on 16 February 2024
I rang for an appointment at the surgery. I was told there wasn’t any and should ring back Monday. I asked to speak to a doctor as I am diabetic. The man hung up on me. I rang back to say his behaviour was very rude and asked for his name. He hung up again. This is unacceptable behaviour which should be dealt with.
Visited February 2024
The Practice Albert Road has not yet replied.
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Review titled disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
You can never get an appointment, iv been ringing up everyday at 8am for months to get one they are always all gone, yet I changed to a different surgery on the 2nd and iv already been given an appointment for the 8th, you need to change the way you do appointments it's disgusting, the last appointment i got for my daughter I had to ring 111 to book it because the surgery would not give me one for a skin infection which can be serious if left, I understood doing this when we had covid but everywhere else is back to normal except here it's disgraceful
Visited January 2024
The Practice Albert Road has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Erum Ailia - Posted on 03 August 2023
Absolutely everything is so difficult when dealing with this surgery, from getting appointments, fit notes, medications and even callbacks! Everytime I become aware I need to deal with them I get anxious and frustrated because so many things go wrong repeatedly. Even some of the GPs are difficult to deal with and I dread having to call them. Getting an appointment is already difficult because you first have to be able to get connected at 8am on the dot otherwise so the phone just disconnects when the line is busy to finally getting through after waiting for a long time to then be told call to back tomorrow as they have no appointments left! I spoke to a GP on Monday for a prescription already given to me by my private GP but because I'm out of work, I cannot afford to keep paying extortionate fees. I provided all information on Monday and have still not heard back despite chasing with the admin team. I am suffering with these symptoms which is very upsetting because I cannot do anything except wait. All they need to do is prescribe the medication as I'd already sent the private prescription to the GP and had a further consultation with him. What's taking so long? Why not update us?
Visited August 2023
The Practice Albert Road has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Iveta Mihova - Posted on 10 July 2023
I called the surgery today (10.07.2023) to get an update for my maternity exemption certificate.I left the form on 22.06.2023 at the reception at Pontoon Dock. I have been advised that they don't have any notes about posting the form in my account and I have to contact NHS, no attempt for this form to be located was made.After I confirmed with NHS that nothing has been posted on my behalf I called them again. Since I requested to speak with the practice manager this time they actually looked for this form (it took them 3 minutes to find it so it was probably just left on someone's desk).Received an apology and I have been assured will be posted this time.Only time will show
Visited July 2023
Review titled The Practice Albert Road
Replied on 11 July 2023
Good morning, thank you for taking the time to leave this feedback. I do apologise that your exemption certificate was not handled in the correct way. When an exemption certificate is completed we need to add this into the patient's record with the date that it was posted. I do apologise this was not done. Going forward I will be discussing this with the admin team to make sure this has been done when dealing with an exemption certificate. Once again I do apologise for this inconvenience I will make sure this does not happen in the future. Kind regards Alfie Sleap Practice Manager - E16 Health Albert Road and Pontoon Dock
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Review titled Ridiculous service
Rated 1 star out of 5
by Iveta Mihova - Posted on 16 May 2023
I called the practice to book an appointment for my annual astma review since they refused to prescribe an inhaler for me and I have been told that I have to purchase peak flow test so they can complete the check.On the question why I have to pay for equipment that they have to provide I have been told that if I don't provide the equipment they cannot do the annual review and I will not have my medications prescribed. I am speachless. This surgery is getting more and more ridiculous every day.
Visited May 2023
Review titled The Practice Albert Road
Replied on 15 June 2023
Dear Patient, I would firstly like to apologise for the experience you have recently had with the Practice. Reviews of medication is very important to make sure our patients are on the correct medication and if we may need to change dosage/ pump. I do apologise that it was not clearly explained to you that if you have a peak flow at home yourself you can bring this along to the Practice. At the Practice, since COVID the NHS advised the Practice to not use multi use inhalers anymore and that patients will need to collect prescriptions from the pharmacy. Again i do apologise if this has been an inconvenience to you. We hope to change this in the near future with the Practice providing peak flows for the patients. If you wish to discuss this further, please do not hesitate to contact the Practice on 0208 104 2222 and ask to speak to myself. Kind regards, Alfie Sleap Practice Manager
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Review titled Disgusting practice
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
My son who is 5 yrs old and unwell. I called over 100 times and it was constantly busy, when I actually got through an hour later, I was caller over30 so I had to request a call back. I was still waiting 5hrs later. I also done an dr:iqAfter 5 hrs I called the surgery. I managed to speak to a receptionist who was from pontoon Dock and not Albert Road and was very unhelpful and didn’t care. I’m Really bad service.
Visited May 2023
Review titled The Practice Albert Road
Replied on 16 June 2023
Dear patient, Thank you for taking the time to leave feedback for the Practice. I do apologise for the recent issues you have had with getting through on the phones. As Albert road and Pontoon Dock are one Practice the phone lines sometimes other flow to each site to support with the demand of calls that the Practice is receiving. I would like to look into this further for you but unable to see your details. If you would like to discuss this further please do not hesitate to contact the Practice on 0208 104 2222 and ask to speak to myself. Kind regards Alfie Sleap Practice Manager E16 Health Albert road and Pontoon Dock
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Review titled Really bad practis
Rated 2 stars out of 5
by Klaudia Lis - Posted on 27 April 2023
I went there today with my baby for the 2 years old review with a health visitor. So the apotiment should happend at 1:30 but no one was aware about our apotiment even I was have to showing proof of my messeges from them with the appointment date and time. After that the health visitor eventually take us in but she wasn't too happy about that becouse apparently she should be finishing for today already. So when I went in with the baby she was just seating and eating her grapes and make me yo do all work. She said o you need to weight him and then you need to measure him,even when the child was not settled she didnt help me a bit. Zero advise about anything from her even when I was asking questions. She just said he is fine ,he's weight is all right and that's matters. So it was completely terrible experience. I was hope for a great time and get some advises but I end up to doing all work and just feeling unwelcome. I m glad we are changing the GP practice soon becouse the staff there is just a joke.
Visited April 2023
Review titled The Practice Albert Road
Replied on 15 June 2023
Good afternoon, Thank you for taking time to leave feeback for the Practice. I do apologise for your negative experience with the heal vsiting service when you visited Albert Road. This is an external team that use our Practice to see patients. I will make sure to pass your feeback to the team. If you would like to discuss this further please do not hesitate to contact the Practice on 0208 104 2222 and ask to speak with me. Kind regards, Alfie Sleap Practice Manager