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Torkard Hill Medical Ctre - Ratings and reviews

Reviews

Displaying 1 to 10 of 11

  1. Review titled Disappionting

    Rated 2 stars out of 5

    by Anonymous - Posted on 04 March 2024

    I was told to ring the surgery to arrange a further fit note firstly they had no records of any prior fit notes for my discharge from hospital and that had to keep ringing for an appointment in case there had been a cancellation no one took the time to explain how the system works I am on a vac pump at the moment and would struggle to attend the Surgery

    Visited March 2024

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 11 March 2024

    Thanks for your feedback and sorry to hear this however it is often the hospital that should issue the sick note if you have had recent surgery please see below: www.gov.uk/government/publications/fit-note-guidance-for-hospital-doctors www.torkardhill.co.uk/sickfit-note-certificates

    Report as unsuitable


  2. Review titled Thank you

    Rated 5 stars out of 5

    by Olive wilkinson - Posted on 18 May 2023

    I want to thank everyone ,I’ve had nothing but excellent help from everyone ,it such a friendly surgery so a big thank youn

    Visited May 2023

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 19 May 2023

    Thank you for your comments, we're pleased to hear that you're happy with the help that you have received from the surgery.

    Report as unsuitable


  3. Review titled Great Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 February 2023

    Thank you Torkard Hill for the excellent care given to my Mum over the last 5 years. Every member of staff involved in her care, provided a first class service at all times, nothing was too much trouble. Special thanks to Dr Kachhala who went the extra mile at a very difficult time. Would highly recommend the Torkard Practice.

    Visited January 2023

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 06 February 2023

    Thank you for your comments about the care provided to your Mum over the past 5 years by the practice team and we are pleased to hear of your positive experience.

    Report as unsuitable


  4. Review titled Great Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 13 December 2022

    I can't recommend this practice enough, very helpful & friendly receptionists, never had a problem with either a call back from the Doctor or getting an appointment. Well done all great service especially in these challenging times.

    Visited December 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 14 December 2022

    Thank you for your review, we’re pleased to hear that you’ve been happy with the care that you received and that you’d recommend our practice.

    Report as unsuitable


  5. Review titled Good service

    Rated 4 stars out of 5

    by Anonymous - Posted on 01 November 2022

    I phoned with an ear ache that had been ongoing for a week. I had a call back from a Dr within the hour and was asked to come in for an appointment I the next half hour. All very quick and prompt. This was a good service considering all the negative issues that people have with Dr's.

    Visited November 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 14 December 2022

    Thank you for your comments and we’re pleased to hear that your problem was dealt with swiftly and that you were happy with the care you received.

    Report as unsuitable


  6. Review titled Amazing help

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 November 2022

    I suffer with depression and have recently been really bad with it. The doctor that I spoke with was just the greatest help. Unfortunately I’m not allowed to put her name on here but truly she was great. I’ve also talked to a receptionist who helped me to order another prescription when I had forgotten to order it. She was stern (it was deserved as it was my fault that I had forgotten) but very helpful. Great service and help as always from this surgery!

    Visited November 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 14 December 2022

    Thank you for your response and we are pleased to hear that you’ve been happy with the care that you have received from the surgery.

    Report as unsuitable


  7. Review titled disappointed

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 September 2022

    i sent my request for a repeat prescription as normal on22/08/2022 through Lloyds recieved a reminder from them that it had not been authorised on 26/08/2022 after a struggle managed to contact the surgery and was told it had not be actioned and it was finally actioned on 2/9/22 when I pointed out I was out of Metformin all the receptionist would say it was on it's way this has left me without medication over the weekend at no point was I offered an emergancy prescription just "it is on it's way

    Visited September 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 08 September 2022

    Thank you for your feedback and we are sorry that there was a delay in processing your prescription on this occasion.

    Report as unsuitable


  8. Review titled Excellent service

    Rated 5 stars out of 5

    by Paul Bailey - Posted on 27 July 2022

    Super helpful reception staff that got me an appointment with the nurse the same day. The Nurse was very caring and professional and managed to remove a large thorn from my foot that was causing me discomfort. This procedure was undertaken with great care, attention, and understanding. Thanks for the excellent service!

    Visited July 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 27 July 2022

    Thank yo for your comment and we're pleased to hear that you've been happy with the care received which we will pass on to the nursing team.

    Report as unsuitable


  9. Review titled Practice Closed at 4.10pm

    Rated 1 star out of 5

    by Anonymous - Posted on 26 May 2022

    I called today at 4.10pm which is the first chance I get to call the GP surgery on a work day. The recorded message informed that the practice is now closed. According to posted information, the practice closes at 6.30pm. I don't understand how I'm supposed to get in contact with this practice anymore! My lunch break (30 mins) is typically not long enough to wait in the call queue, and now this. I simply don't understand how I'm supposed to be a partner in my own care if I cannot reliably make contact with my GP according to the stated opening hours. I will now be without medication and my pain will return. This depresses me. I feel so disempowered. I feel like I'd be better off writing to the practice to request my prescription be put on repeat. Why can't I make this request electronically through the NHS app?

    Visited May 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 27 May 2022

    We're sorry to hear this but unfortunately we were closed yesterday afternoon for staff training. If you speak to the prescription team we will be able to advise you of the various ways to order your medication.

    Report as unsuitable


  10. Review titled Always referred to the correct services

    Rated 4 stars out of 5

    by Caroline - Posted on 26 March 2022

    I've had a phlebotomy letter for my yearly thyroid blood test, I can't get an appointment for 4 weeks, they are also Monday to Friday which I work and couldn't offer a time until 8:30 meaning I have to be late for work I've now had a reminder saying I haven't been. Do the practice know of these difficulties

    Visited March 2022

    Report as unsuitable

    Review titled Torkard Hill Medical Ctre

    Replied on 25 April 2022

    Thank you for your review, we are sorry to hear that you're having difficulties accessing blood test appointments-we would be happy to discuss this specifically with you if you wanted to speak to our practice manager and thank you for bringing this to our attention.

    Report as unsuitable