The Village Practice - Ratings and reviews
Reviews
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Review titled Bad service
Rated 1 star out of 5
by Abi - Posted on 29 March 2023
I have repeated difficulty with tracking down prescriptions and information from staff at The Village Practice. This time around I was texted to say my prescription would be sent to the pharmacy within 48 hours. After two weeks of checking, I called the practice who told me it was never sent as there had been an electronic fault and instead it was printed and left at reception for me. A message that was never passed on to me. When I went in to pick it up they said it hadn't been printed but it would be sent to my pharmacy urgently that afternoon. It was never sent. I called again in the morning and they said the same thing but it still wasn't sent. It is exhausting to have to keep chasing to receive medication I need and this isn't the first time I've experienced such difficulties. I will be moving to another practice and I advise others to do the same.
Visited March 2023
The Village Practice has not yet replied.
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Review titled Good doctors, unhelpful reception staff
by friendly-neighbourhood-fox - Posted on 12 September 2022
I have had good experiences with the doctors here, however the reception staff have repeatedly been unhelpful to me when I required their support. I understand that resources can be scarce, and that the job can be stressful but I feel that they take it out on vulnerable patients and that this is wholly unacceptable.
Visited September 2022
Provided by Care opinion
The Village Practice has not yet replied.