The Red House Group - Ratings and reviews
Reviews
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Review titled Quick and simple
Rated 5 stars out of 5
by Will - Posted on 11 April 2024
Good experience overall quick to get appointment and my questions were answered clearly and quickly and got a huge weight off my mind
Visited April 2024
Review titled The Red House Group
Replied on 15 April 2024
Good morning Many thanks for your kind feedback and putting a 5-star on our services. We are humbled and we are delighted to receive such personal feedback and it is only right that we thank you ! Kind Regards. Management The Red House Group
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Review titled Quick and very helpful
Rated 5 stars out of 5
by Edgar - Posted on 12 April 2024
Had a visit to Red House Surgery in Radlett today 12.04.2024 and I didn't spend more than 10 minutes waiting to be seen which in my opinion and past experiences with other GP's is very quick. Doctor was extremely helpful and on top of prescribing me medication for my blocked sinuses gave me a solid advice on how to treat blocked sinuses myself without medication.
Visited April 2024
Review titled The Red House Group
Replied on 15 April 2024
Dear Edgar Thanks for writing a 5-star response about us on NHS review. It is not often we receive complimentary comments stating that your care and concerns were dealt with extremely quickly and efficiently, with both understanding and humanity. I will certainly inform the entire team of your comments and that you felt that we listened in order to understand your difficulties. Management Red House Group
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Review titled Professionalism and kindness
Rated 5 stars out of 5
by Jayne Carr - Posted on 28 March 2024
Last week I presented at the surgery with a knee issue and the receptionist suggested I could have an appointment with the physio and one was available the following day, which I took. The physio assessed and examined my knee and along with exercises suggested a knee XRay which I had that same day as a walk in at Barnet Hospital . ( this was incredibly efficient and I was booked in and X-ray performed within 15 mins ) Results were available 5 working days later . I booked a follow up appointment (But in 2 weeks time as I was not available next week ) However I got a call yesterday morning to ask if I could attend the as there had been a cancellation. Fortunately I was able to do so . I am so impressed that within 8 working days I have a diagnosis and plan of care going forward. The professionalism and kindness shown by the team at the Red House was second to none. Thank you .
Visited March 2024
Review titled The Red House Group
Replied on 15 April 2024
Dear Ms Carr Many thanks for your 5-star feedback and we are pleased to hear that your medical condition was sorted in a timely manner. We have passed this message to our MSK specialist who was treating you. Kind Regards. Management Red House Group
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Review titled Helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2024
On about 4 occasions in the last 6 weeks I either phoned or went directly to the surgery as I was feeling very unwell. Each time I was dealt with sympathetically and professionally by the receptionist who immediately enabled me to see whichever doctor was available. Several treatments were tried. The last doctor spent some considerable time examining me and advised me to see my cardiologist asap, resulting in my being sent to A&E for a pacemaker. Thank you to all who saw me at the Red House.
Visited February 2024
Review titled The Red House Group
Replied on 27 March 2024
Dear Patient Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and it is a shame we do not have your name to approach you direct. Thank you for taking the time to pass these good comments on. Management - Red House Group
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Review titled Fantastic treatment
Rated 4 stars out of 5
by Carolyn Hill - Posted on 09 February 2024
My 90 year old Mum had a nasty fall which resulted in trauma wounds to her legs. She attended the Red House where she was seen by a lovely nurse who was very knowledgeable on wounds. Over the course of a few weeks Mum's legs healed up and I think she saw all the nurses at the practice who were all very kind. A big thank you to you all for looking after Mum.
Visited November 2023
Review titled The Red House Group
Replied on 19 February 2024
Dear Ms Hill Many thanks for your comments on the NHS Choice website. We wish you mum a speedy recovery. I will pass your message to the relevant nurse(s). Once again many thanks for your positive message. Management
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Review titled Exceptional and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very impressed with service we received and the whole process from booking an appointment to the GP we saw . We were seen by a very kind caring doctor who took time to listen to my elderly Mum's concerns.
Visited August 2023
Review titled The Red House Group
Replied on 11 September 2023
Dear Patient Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and will be passed on to the team. Thank you for taking the time to pass these good comments on Management
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very helpful staff who helped arrange an appointment for my daughter quickly when needed. Doctor was very friendly and supportive to her. Thank you.
Visited August 2023
Review titled The Red House Group
Replied on 11 September 2023
Dear Patient Thank you for taking the time to pass on your feedback. The Red House takes all feedback very seriously and your positive comments are welcome. We will share this with our staff. Kind wishes. Management
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Review titled wasted jouney
Rated 3 stars out of 5
by ms m m lally - Posted on 04 July 2023
i have difficulty in the mornings getting showered and dressed and am slow, however i do not appreciate been made fool of been told on phone and 2 text messages to say i have 10.20 appointment only when i got to the nurse for my blood test i was told i did not need one. Thanks a lot for yet another blunder
Visited July 2023
Review titled The Red House Group
Replied on 07 July 2023
Good morning I am not sure but we do not have anyone under this name (Ms M M Lally) registered with us. Unfortunately we can not help you on this occasion. Management Team
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Review titled Extremely poor, no concern for well being
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
This practice has deteriorated rapidly in last 2-3 years. Despite having intrinsic at-risk health profile, I haven't seen my GP in 2 years. Always cancels my appointments at last minute and then have to wait weeks to get another one. If I use urgent appointments then it is a different GP each time. Each one recommends different medication. I have become a guinea pig. There is absolutely no empathy or concern for my well being.
Visited June 2023
Review titled The Red House Group
Replied on 15 June 2023
Dear Patient We note your comments and apologise to hear that our services did not match your expectations . We need further details on what happened and as your post is anonymous we are not able to contact you to establish the issues that you have had to face. Management Team
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Review titled Very quick appointment
Rated 5 stars out of 5
by Bernie S - Posted on 15 June 2023
I phoned at 9 am this morning with a query and was offered a face to face appointment at 11am. Amazing. The appointment was punctual and very thorough. I was able to raise a further query which was also acted on. I am very pleased with the service at the Red House.
Visited June 2023
Review titled The Red House Group
Replied on 16 June 2023
Dear Berbie S We thank you for your feedback and are happy to see that you have been served in a timely manner. We wish you well ! Management Team