The Fryent Way Surgery - Ratings and reviews
Reviews
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Review titled Customer Service
Rated 4 stars out of 5
by Tom D - Posted on 11 December 2023
With trepidation rang this morning to request changing an appointment. Call was answered promptly, receptionist was v helpful. Saw guidance on using this feedback saying can't name an individual unfortunately but I really appreciated the service !
Visited December 2023
Review titled The Fryent Way Surgery
Replied on 30 January 2024
Dear Tom Thank you for your comments. We do try and answer all calls promptly. I will feed this back to the receptionists. Jashmini Senior Administrator
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2023
I work in a GP practice myself-so I know that it is continually getting more difficult to run a practice with good service. I find this practice is generally quite professional and runs smoothly. They deal with eConsults in a timely manner, and sign off repeat prescription requests on time. I do think the practice could have better signage inside. When I had a nurse appointment I had no idea how to get to the room and couldn't see any signage to tell me where the stairs are-luckily another patient told me where to go. I think the amount of informational posters could be reduced, and signage towards rooms could be made more clear.
Visited June 2023
The Fryent Way Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
The receptionists have always been rude whenever I call. Trying to call the surgery in the morning for same day appointments is extremely difficult and when you eventually get through, a majority of the time none are available. Please,do not register to this surgery, it's appalling.
Visited March 2023
The Fryent Way Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Vivien - Posted on 08 February 2023
I have been a patient at this practice all my life. I am completely satisfied with my experience. I always manage to get an appointment with the GP I prefer within a reasonable amount of time. I feel that the doctor listens carefully and is empathetic and very knowledgeable. You can consult with a clinical pharmacist regarding medication usually the same day you call for an appointment. Blood tests can be carried out by a skilled phlebotomist. Test results and repeat medication are available online. This is a top rate surgery.
Visited January 2023
The Fryent Way Surgery has not yet replied.