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The Coatham Road Surgery - Ratings and reviews

Reviews

Displaying 1 to 7 of 7

  1. Review titled What an improvement

    Rated 5 stars out of 5

    by Anonymous - Posted on 30 November 2023

    I never normally can get an appointment at this practice but since its been taken over it has improved a lot. Keep up the good work.

    Visited November 2023

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    The Coatham Road Surgery has not yet replied.


  2. Review titled Excellent attention

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 August 2023

    No waiting in a long que for the appointment. The doctor was excellent in listening to my symptoms . He referred me to necessary apparttments while I was in the surgery. Each time I have seen the doctor his care and professionalism has ensured my quality of life has improved.

    Visited August 2023

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    The Coatham Road Surgery has not yet replied.


  3. Review titled Can’t fault this practice

    Rated 5 stars out of 5

    by Stephen wedgewood - Posted on 18 July 2023

    Amazing care and follow up by practice doctor. Found all the team helpful, friendly and efficient, taking time to thoroughly examine and listen.Prompt action resulting in getting treatment in hospital.

    Visited June 2023

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    The Coatham Road Surgery has not yet replied.


  4. Review titled generally poor practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 19 April 2023

    I've been with this surgery over 30 years and have never known it to be as bad as it is now for getting to see a doctor. 8 a.m. only calls for an appointment. That is ridiculous in my opinion. The nurses themselves are very good and helpful. Reception. Well, I think they only state what they are told by management regard appointments, otherwise they try to be helpful. I think this surgery needs an overhaul at the top.

    Visited March 2023

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    The Coatham Road Surgery has not yet replied.


  5. Review titled Terrible practice

    Rated 1 star out of 5

    by Anonymous - Posted on 23 January 2023

    Have been with this practice nearly 20 years, and have seen it go downhill very quickly, cannot get an appointment at all, even when I ring early on a morning, came out of hospital couple of weeks ago, I needed some new medication for my breathing, as advised by my consultant from the hospital, but still couldn't get an appointment till 3 days later and even that was not with a GP but nurse practitioner, disgusting, when you get told by a top consultant to see a GP, that should be honoured, but I still can't get an appointment, it's a disgrace when even hospital consultants get ignored by GP receptionists. I also do not appreciate the receptionists looking at my medical records. What ever happened to patient confidentiality??? This GP practice is an absolute joke, no matter how many times I ring up or even go into the surgery itself, I get told No Appointments, no wonder people end up in hospital because this surgery does not give it's patients the quality of care they deserve.

    Visited September 2022

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    Review titled The Coatham Road Surgery

    Replied on 21 March 2023

    Further to your post, we are very sorry to hear that you have not had a good experience with our Surgery on this occasion. It appears you visited the surgery in September 2022 and since this time a lot of things have changed including a change in management. I would like to assure that all practice staff understand and follow the principles of confidentiality in their day to day practice. We are continuously striving to improve our patient experience and if there is anything we can assist you with, please do not hesitate to contact the Practice Manager at the Surgery.

    Report as unsuitable


  6. Review titled Rubbish

    Rated 1 star out of 5

    by Anonymous - Posted on 23 June 2022

    Had to wait 4 days for an econsult about my mental health issues that have flaired up, just told it would be Thursday missed the call rang back straight away like the voicemail said and then got told I was still on the list to be spoken to, over the next 4 hours I rang back 3 times said I was still on the list and that I would be spoke to before 6, I never was rang back.

    Visited June 2022

    Report as unsuitable

    The Coatham Road Surgery has not yet replied.


  7. Review titled Poor care

    Rated 1 star out of 5

    by Anonymous - Posted on 15 June 2022

    Unable to get face to face so used e-consult. Offered telephone call in 9 days time. Reception staff were polite but unable to answer why decision was made. Will certainly be looking to move surgery as this is a long term issue and there appears to be no signs of improvement.

    Visited June 2022

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    The Coatham Road Surgery has not yet replied.