Skip to main content

Meon Health Practice - Ratings and reviews

Reviews

Displaying 1 to 10 of 74

  1. Review titled Stay clear

    Rated 1 star out of 5

    by Mr T - Posted on 27 March 2024

    The call centre at this GP surgery makes it awfully difficult to get the care you need. They don't seem very understanding, and their tone can be quite off-putting and rude. It's also frustrating that appointments are only available on the day you call and insist that no "routine" appointments can be made. It feels like they're trying to discourage people from contacting them altogether, which is worrying. I am literally prevented from sharing my health results with my doctor and not allowed to make an appointment to see them. I said if they took my results to my doctor, what if he needed me to make an appointment. They seemed stumped and this wouldn't be something appropriate either.

    Visited March 2024

    Report as unsuitable

    Meon Health Practice has not yet replied.


  2. Review titled Cannot Book Appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 25 March 2024

    I tried to book an appointment this morning and have done a few times over the last month but I've not been successful. At 8am I haven't been able to call and the online portal is blanking out any option to book an appointment. It feels near impossible to get an appointment here. And anytime I have been in over the last 3-4 years the waiting room is empty which makes no sense. Something is broken in the way it's operating and it needs to be fixed.

    Visited March 2024

    Report as unsuitable

    Meon Health Practice has not yet replied.


  3. Review titled Prompt treatment

    Rated 5 stars out of 5

    by Biggs - Posted on 19 March 2024

    Attended in person with concerns about my blood pressure I had taken readings at home due to increasing headache and fuzziness’. The receptionist asked me to take BP on surgery machine after sitting for 5 minutes. BP was very high. Receptionist was concerned and spoke to her colleague. She asked me to fill in a triage form and said someone would get back to me. Within one hour a GP rang me back and went through my symptoms. I was asked to return to the surgery to see the Duty GP who discussed my symptoms and proposed treatment. I was prescribed medication and scheduled for blood tests. This was what I had expected. I am very happy with my treatment at Meon Health Practice and want to thank the receptionist in particular who was very knowledgeable

    Visited February 2024

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 19 March 2024

    Dear Biggs, Thank you for taking your time to contact the Practice to share your feedback, and for submitting this five-star review! Your feedback of prompt treatment when you attended the surgery in person helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us with the help of our knowledgeable receptionist and efficient response from our GP-led Triage Team and Duty GP following concerns with headaches and high blood pressure. We will ensure this is shared with our staff as positive reviews really help to motivate the team who are working their hardest every day to support our patients the best we can. Once again, thank you for sharing this experience with us and the wider community as this help to promote the services we offer to patients, and thank you for being part of our Practice. Yours sincerely, James Leach Patient Service Manager

    Report as unsuitable


  4. Review titled Good surgery

    Rated 5 stars out of 5

    by Anonymous - Posted on 30 November 2023

    I was called into Jubilee surgery for an urgent assessment and given antibiotics, received a message from my doctor who had arranged a full blood test and a water test, I see a nurse who was extremely professional and very courteous, I received a follow up call from my doctor today who confirmed the test were all negative. I cannot speak highly enough of Jubilee surgery and all the doctors, nurses and receptionist, fantastic people.

    Visited November 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 04 January 2024

    Dear Patient, Thank you so much for taking your time to write this five-star review. We are delighted to read about this wonderful experience you received at the Jubilee Surgery in November 2023. We’ve already shared your kind words with our team who we know this will mean so much to as we are all working extremely hard every day to ensure our patients receive this type of care. We’re so pleased that you had a fantastic experience from start to finish with our reception team, doctors, and nurses, and trust that you are now recovering well and wish you the best for 2024. Thank you again for this feedback, we truly appreciate it. Kind regards, James Leach Patient Service Manager Meon Health Practice

    Report as unsuitable


  5. Review titled No help available

    Rated 2 stars out of 5

    by Anonymous - Posted on 06 October 2023

    We have been with this practice for over 40 years and have had excellent care in the past, but today I phoned in desperation as I am in severe pain in my right foot. I had spent 3 hours 3 days previously at Urgent Medical Care at Gosport where I was eventually seen by a Nurse who gave me exercises. This has made the pain worse. At 8.00 I phoned the surgery to be told there was a high number of calls and to try again later. When I eventually got through 15 mins later was red the triage list was full but if I needed to be seen to stay on the line. I was number 26 in the queue, 20 mins later I spoke to a receptionist who said it was impossible to give me an appointment today or indeed anytime in the future, by this time I was in tears. I begged just to speak to a doctor on the phone but that was impossible and I was told to go back to Medical Centre at Gosport,or phone again next week. I was a Nurse in the NHS for 28 years and I cannot believe the depths to which the service to patients, especially patients in severe has sunk. I haven’t been seen or worried the Meon Practice for month and months and yet I am now left with no option but to try again and again next week and in the meantime overdose on analgesia.

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 October 2023

    Thank you for taking your time to share your experience with the Practice. We are sorry to hear about your experience you have referred to regarding your efforts to obtain a consultation. Unfortunately, like most practices, we do not have the clinical staffing levels to see every patient and do need to direct patients to other appropriate NHS services. I do hope you have since been able to either contact us or have received advice from a healthcare professional from another NHS service. If you would like to contact us to investigate this further you can do so either by: 1. Completing a complaints form, available to collect from reception 2. Completing a feedback form on the website: https://www.thehighlandspractice.co.uk/feedback-and-complaints/ 3. By letter to Complaints Team c/o 102 Highlands, Fareham, PO15 6JF 4. By requesting a telephone call from a member of the Complaints Team Kind regards, Paula Parkes Communications and Engagement Lead

    Report as unsuitable


  6. Review titled Awful service

    Rated 1 star out of 5

    by Anonymous - Posted on 09 November 2023

    Absolutely abysmal. Have been trying to get something sorted for over a year. The surgery does not listen and I'm left in limbo. They refuse to acknowledge NHS guidelines and persist in trying to fob me off.

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 28 November 2023

    Dear Patient, Thank you for taking your time to share this experience with us. We are sorry to hear about the awful service you have referred to regarding your ongoing needs for over a year, concerns that we as a Practice do not listen and refuse to acknowledge NHS guidelines, and we are persisting to fob you off, as you have submitted this review anonymously, we are unable to investigate and respond as directly as we would like to. To offer some reassurances to the levels of service we do offer, please be advised we have been working on many improvements to our services since we merged our three sites in Highlands, Whiteley, and Jubilee, just over two years ago. In the publicly available NHS Family and Friends Test data that was published from September 2023, 90% of our patients submitted a positive experience, but we are of course disappointed to read this is not reflective in your experience. You can look into this data further if you want to by using the NHS website: NHS England » Friends and Family Test data If you would like us to look into your concerns and see if there is support that we are not currently offering you, and to discuss the NHS guidelines you feel we do not meet, please contact us directly so that we can treat this case with the seriousness that is suggested in these comments. You can do this in the following ways: 1. Completing a Complaints Form, available to collect from reception 2. Completing a Feedback Form on the website: https://www.thehighlandspractice.co.uk/feedback-and-complaints/ 3. By letter to Complaints Team c/o 102 Highlands, Fareham, PO15 6JF 4. By requesting a telephone call from a member of the Complaints or Management Team We trust this information is helpful and believe we will deliver you an improved service in the future. Kind regards, James Leach Patient Service Manager

    Report as unsuitable


  7. Review titled Good experience

    Rated 4 stars out of 5

    by Anonymous - Posted on 11 October 2023

    This morning was a prompt, professional and reassuring experience. I was seen within 3 hours of requesting an appointment at the partner surgery

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 October 2023

    Thank you so much for taking the time to post this review. We do our upmost to ensure patients who contact us with urgent medical issues receive a consultation or advice that day. We really do appreciate your feedback and will circulate this to the wider team. Best wishes, Paula Parkes Communications and Engagement Lead

    Report as unsuitable


  8. Review titled Great care

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 October 2023

    Had some concerns about my daughter. Called at 0800 and spoke to a very helpful member of staff, appointment made for after school that day, arrived early and seen almost immediately, prescription emailed straight to pharmacy. Thank you, great care and service from receptionist and Dr too.

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 October 2023

    Thank you for taking the time to post this 5 star review regarding the service you and your daughter received. We will certainly pass this on to the wider team. Best wishes, Paula Parkes Communications & Engagement Lead

    Report as unsuitable


  9. Review titled Timely intervention

    Rated 3 stars out of 5

    by Mari - Posted on 28 October 2023

    I phoned the surgery yesterday and eventually got through (25th on the list) The lady to whom I spoke added me to the triage list and I was given an appointment for 3 hours later. I was initially seen by a very pleasant Nurse Practitioner who decided after taking a history that I needed to see a Doctor. After a wait of about 20 mins I was seen by a very kind and efficient Doctor, who decided I needed to go to QAH . I am still in hospital now as after numerous investigations and scans needed to be admitted. I am so grateful to have received such speedy help from the surgery and my thanks to all concerned !

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 October 2023

    Thank you for taking the time to post this review especially when you are in hospital. We will certainly pass on your thanks to the team and we wish you a speedy recovery. Best wishes, Paula Parkes Communications and Engagement Lead

    Report as unsuitable


  10. Review titled Quick response

    Rated 4 stars out of 5

    by Anonymous - Posted on 12 October 2023

    I contacted the surgery online requesting some help as my usual prescription drug was unavailable. The surgery kept in touch with me via text message, they acted immediately, they actioned my request with compassion and my new prescription was with the pharmacy by the end of the day.

    Visited October 2023

    Report as unsuitable

    Review titled Meon Health Practice

    Replied on 30 October 2023

    Thank you for taking the time to post this review and we are pleased that your enquiry was dealt with promptly and effectively. We will certainly pass on your thanks to the team. Best wishes, Paula Parkes Communications and Engagement Lead

    Report as unsuitable