Reviews

Displaying 1 to 2 of 2

1. Review titled Still waiting

   ★★★

   Rated 3 stars out of 5

   by Emma Preston - Posted on 15 September 2023

   So I had an appt last Friday turned up after having the morning off work only to be told my appt had been cancelled!!!! No call or explanation as to why! Told that I could ring 111 as they didn't have a clinician that delt with headaches! The practice has a duty of care to inform patients that the appointment is cancelled and to book them back in, not to leave it and hope they don't turn up. I eventually rang 111 and they said the practice had a space for a telephone consultation thought ok better than nothing, call was for the same day so I waited by 4pm no call, as I work for a busy gp practice too myself I do understand the pressures but felt that I couldn't wait anymore and one of the busy gp's saw me as a temporary basis (which I should need to of do in my opinion) a week later and guess what I'm still waiting for the nhs 111 call back from the gp. This is unacceptable luckily this wasn't serious but could have been avoided. And I'm still waiting for an answer from the practice manager.

   Visited September 2023

   Report as unsuitable

   Review titled Southfield Way Surgery

   Replied on 18 March 2024

   Dear Emma Thank you for your feedback. I am sorry to hear about your poor experience. I am also sorry that you left the surgery after posting this review. The practice manager has attempted to contact you many times without success. I hope you have settled in your new GP surgery over the past 6 months. Please call us if you have any issues otherwise we will close this case as it has been 6 months since the practice manager has been trying to establish contact. kindest regards Dr Puneet Dubb

   Report as unsuitable

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2. Review titled Helpful and friendly GP

   ★★★★★

   Rated 5 stars out of 5

   by Anonymous - Posted on 21 July 2022

   Every time I have visited this surgery, the staff have always been friendly and helpful. They have listened to my concerns and explained my options to me clearly without being patronising. The phones are always answered quickly and I have always managed to get an appointment soon after calling in. I would absolutely recommend this surgery to anyone in the area.

   Visited July 2022

   Report as unsuitable

   Review titled Southfield Way Surgery

   Replied on 07 December 2022

   Thank you very much for your kind and considerate review during the recent pandemic. This review will motivate all staff to try and provide even better care. Best wishes Dr Puneet Dubb

   Report as unsuitable

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