South Birmingham Urgent Treatment Centre - Ratings and reviews
Reviews
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Review titled Amazing service, thank you!
Rated 5 stars out of 5
by Lauren - Posted on 25 March 2024
I attended the Urgent Care centre today as I could not get an appointment at my local GP and was so impressed. The doctor was very kind and approachable. The consultation was very thorough and the doctor explained why he was asking each question. Thank you!
Visited March 2024
Review titled South Birmingham Urgent Treatment Centre
Replied on 25 March 2024
Hi Lauren, thank you for sharing your positive experience, we appreciate you taking the time to leave it. We aim to provide the highest quality of care to our patients, very happy we were able to help! Kind regards Claire Griffiths Service Manager
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Review titled Excellent service; great doctor
Rated 5 stars out of 5
by JANE POYNER - Posted on 14 February 2024
We are visiting Birmingham over half term and the local practice wasn't able to see my son. The doctor at South Birmingham Urgent Treatment Centre was really excellent - really thorough and kind - as was the service. Thanks!
Visited February 2024
Review titled South Birmingham Urgent Treatment Centre
Replied on 16 February 2024
HI Jane, thank you for sharing your positive experience, we appreciate you taking the time to leave it. We aim to provide the highest quality of care to our patients, very happy we were able to help!
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I have a worrying problem and was told nothing they can do and put it down to medication, I’ve been on the medication years absolutely disgusting how they can leave me to worry I will have to just go to a n e like I was advised too from 111
Visited February 2024
Review titled South Birmingham Urgent Treatment Centre
Replied on 09 February 2024
Thank you for leaving your review, we aim to provide the highest quality of care to our patients. It is discouraging to hear that you had a negative experience, if you would like to discuss this matter further please contact the Urgent Treatment Centre on 0121 415 2095
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Review titled Ignorance and confusion
Rated 1 star out of 5
by Rosemarie Hayward - Posted on 16 July 2023
My sons beautiful bichon frise got fox mange from rolling in fox poo. My son and I both got scabies as a result of this. On Thursday I had a lovely consultation with a Doctor who prescribed medication for me. The pharmacy could not download the prescription and did not have the treatment in stock. I called again and asked for the prescription to be forwarded to a pharmacy that would order the medication in for Friday morning. I called the pharmacy on Friday and they told me that they could not issue the medication because the 'signature was invalid' I therefore had to reorder the prescription. On Friday afternoon I spoke to an ignorant receptionist, who judged me by her tone, did not pass on the message and went home after her shift ended without attempting to help me. I think this person would benefit from further training in communication with customers. She made me feel as disgusting as her behaviour when she spat the word 'scabies' at me in the telephone!! The receptionist who came in for the evening shift was lovely and helped me straight away and I managed to get some of the treatment, just before the pharmacy closed. I was given different advise by this Doctor on how to use the treatment and was not prescribed enough this time. Called again on Saturday and finally got enough medication from a lovely Doctor. There are good and bad people in this world, be one of the good ones. Leave your own problems at the door when you go to work and be kind when dealing with people. Thank you
Visited July 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for leaving your review, we work hard to provide an excellent service for everyone. It is discouraging to hear that you had a negative experience, if you would like to discuss this matter further please contact the Urgent Treatment Centre on 0121 415 2095
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Review titled they will not see you even if you are bleeding heavily
Rated 1 star out of 5
by kishore chudasama - Posted on 13 June 2023
I have just come from this practice, The main reception, after telling them my medical emergency, sent me back to of their other door, which clearly said that they are for emergency treatment door but when I rang the buzzer, their lady staff says to me that they can't see me and that I need to go to the nearest hospital a&e. I still am bleeding from the fall and do not know what to do. I do not have a mobile phone and if I have serious infection or life threatening consequence I have left a message in my wallet to say what i am saying to now. I have been contributing to NHS for almost 30 years. Do not know what to do and why we pay you guys - so sad and in extreme pain behind my led can't even see the wound so so sad.
Visited June 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for leaving your review, we work hard to provide an excellent service for everyone. It is discouraging to hear that you had a negative experience, if you would like to discuss this matter further please contact the Urgent Treatment Centre on 0121 415 2095
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Review titled Amazing service
Rated 5 stars out of 5
by Cathy Hughes - Posted on 06 June 2023
I developed a painful rash on my forehead. Within half an hour of completing the online form for Katie Road Walk In, I had a call from the doctor. I was seen within half an hour. The doctor was a most caring, reassuring and professional clinician. He diagnosed Shingles and prescribed the appropriate medication. I was very grateful for the level of care and a great service.
Visited June 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Wonderful, compassionate doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
We visited the urgent treatment centre on a Saturday afternoon after my 9yo niece had a terrible eczema flare-up. She was in a huge amount of pain and discomfort, very agitated and visibly distressed. The doctor we saw - I forget his name but I hope he sees this - was wonderful. He took the time to listen to her (long) medical history, asked plenty of questions about her experience with different medications, made her feel totally at ease and spoke to her directly which despite being distressed she appreciated. The treatment he prescribed, whilst only a temporary solution to manage the flare up, made a huge difference in just 24 hours and she was a different person by the Sunday afternoon. Thank you.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Was sent there as an emergency and the care and attention I received on every visit from the nurse practitioner and doctors has been exceptional.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Excellent care
Rated 5 stars out of 5
by Denise Ricketts - Posted on 02 June 2023
Very impressed with the quality of care received at the centre, staff were kind and keen to ensure patients received all the support needed.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you Denise for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Attended with my poorly 1 year old as I couldn’t get into my GP. GP surgery suggested I called I was worried thinking of a possible terrible service. Called at 4:30 had a phone call back in just over an hour and was seen before 7pm. Short wait, shorter than at my GP. GP was lovely with my child and gave me info of out of hours chemist to collect prescription. Wouldn’t hesitate to contact again as unfortunately children are not always unwell during GP appointment times or when appointments open for the day at 8:00am. Receptionist also lovely and friendly. Easy to park and get into building, space in waiting room to sit.
Visited February 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!