One Medicare Llp-The Light - Ratings and reviews
Reviews
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Review titled Unsatisfactory experience
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I have been contacting the surgery for more than a month regarding a preexisting health issue. Unfortunately I haven't got a chance to discuss it with the GP in person. I have wasted many precious hours of mine to contact the GP in phone, and the call is not even getting connected. Its unfortunate that I have registered with this GP.
Visited February 2024
Review titled One Medicare Llp-The Light
Replied on 12 April 2024
Hi, we are sorry to see your review. Could you please describe your experience in a bit more detail via patientfeedback@onemedicalgroup.co.uk.
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Review titled Misinformation
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
called to advise on appointment for travel advice. The receptionist booked us in with a travel nurse for over a weeks time. A day before the appointment, they advised that we would need to submit a questionnaire which would need to be reviewed and they were cancelling our appointments. When i enquired why they cannot review prior to the appointment, they then advised the nurse isnt working this week. How could the appointment have even taken place? Not willing to acknowledge their mistake or offer a suitable resolution. The appointment was made in plenty of time to our travel date. This is not the first time i had experienced similar issues.
Visited September 2023
One Medicare Llp-The Light has not yet replied.
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Review titled Receptions are our front line workers
Rated 4 stars out of 5
by Maureen Rich - Posted on 14 February 2023
Yesterday I visited the surgery as I needed information and clarity around appointments. I was full of fear around a medical issue and in that became somewhat chaotic and confused in asking questions and retaining information. Through all of it the young receptionist remained kind and helpful. Later that day when I processed my visit to the surgery and the calmness I received in my chaos, I realized that our receptions are front line workers. They are the first people the patients see. They are the first ones who are subjected to the fears, frustrations, and angers of those of us who are worried about our health or the health of our children. They are the ones we sometimes expect an answer from with regards to our medical conditions…questions they are unable to answer. On top of this they need to be answering the many phone calls to the surgery, constantly be accessing the computer to make/change appointments, and often trying to juggle appointments when someone needs to cancel or change ones already made. And this goes on all day, every day. Few of us are under that kind of pressure on a daily basis. I hope in those times of me feeling fearful and frustrated I can remember to be understanding and kind to our front line workers. They want to help us.
Visited February 2023
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Always appreciate your feedback Maureen. Thank you for your kind words which I have shared with our team.
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Review titled Very helpful receptionists
Rated 5 stars out of 5
by Maureen Rich - Posted on 31 January 2023
I have had a number of visits to the surgery since November. Each time the receptionists who assisted me were helpful, patient, answered as many of my questions that they were able to, tried hard to find appointment times that were best for me, and in one case, empathetic when I began crying. I have been with this surgery for 12 years and grateful for the medical care I have received.
Visited January 2023
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Thank you again for your feedback Maureen, always appreciated! We will share this with our team. David, Business Manager.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
I completely a e consultation and had an email to say someone will contact me the next day, by 9am I had a text to confirm I had a fave to face appointment that day! Amazing And while I was there I got the system updated to a name change and saw the doctor who explained what was wrong and what to do to sort it, I was talked through the treatment and a prescription was sent to my local chemist. Absolutely great service from Start to finish
Visited December 2022
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Thank you for your feedback. We have tried tweaking the way we operate over the course of the last 12 months to aid patient access, and it is great to hear this feedback! As always if you need anything, please reach out to us. I will share this with our team. Many Thanks, David, Business Manager
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Review titled Good service once you make contact
Rated 4 stars out of 5
by Bee - Posted on 09 November 2022
It took me over an hour on hold to speak to somebody, and I rang in the quieter time. Once I got through they were very efficient and helpful.
Visited November 2022
Review titled One Medicare Llp-The Light
Replied on 10 November 2022
Thank you for sharing your feedback. Great to hear that our team were helpful once you got through to us! We understand it can be frustrating trying to get through on the phone lines, just to let you know, most requests can be dealt with my submitting an eConsult via our website. This can be for any requests such as prescriptions, sick notes, test results. Or if you have any medical concerns, you can submit one for it to be reviewed by a clinician and contacted. If we can help with anything else, please get in touch at thelight@nhs.net. Thank you, The Light Surgery
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Review titled Great work Keloid treatment
Rated 5 stars out of 5
by Benjamin - Posted on 01 October 2022
I think she done a great because I feel more confident with my skin again, the scratch is less job however I think the job is not end even if only I have the right for 3 session. For me is not ethic but I respect the decision. Thanks indeed
Visited September 2022
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Thanks for your feedback Benjamin. This is great to hear and I will pass on to the relevant departments. Many Thanks, David, Business Manager.
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Review titled Great doctor
Rated 4 stars out of 5
by Shez - Posted on 26 July 2022
The doctor took time to listen to me at each visit and made the effort to look at the problem rather than just listen to my description of it as most in the past have done. She offered me various treatments and solutions and explained how to combine medication and how to test the effectiveness of each solution given. My symptoms and health has improved significantly. She then booked a review which was reassuring as I felt I had something to work towards and another chance in case my skin did not improve. I am grateful to her for listening to me and throughly treating my problem.
Visited July 2022
One Medicare Llp-The Light has not yet replied.
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Review titled Amazing service!
Rated 4 stars out of 5
by Olivia - Posted on 10 May 2022
Extremely compassionate and helpful individuals who are always willing to help. I always felt completely at ease with each person I spoke to.
Visited May 2022
Review titled One Medicare Llp-The Light
Replied on 11 May 2022
Hi Olivia, Thank you so much for taking the time to leave this feedback. Its great to hear that your experience was positive and I will be sure to share this with the whole team. We always try our best to provide our patients with the best experience possible. It's great to hear that is was a mixture of our staff that you dealt with and had good experiences with them. If you would like to share anymore detail on your feedback, please drop us an email at thelight@nhs.net. Many Thanks again, The Light Surgery