Northdown Surgery - Ratings and reviews
Reviews
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Review titled Nothing but problems!
Rated 1 star out of 5
by James - Posted on 18 April 2024
A terrible doctors surgery, for every 2 things they do right they do 20 things wrong. Done an anim 2 days for a infection which is irritating my rhinitis. This GP sent me to ENT, they told them to give me Doxycycline when I get an infection. They ignored this and decided I need an asthma review, last time they recommended an asthma review to me for this, I literally got ditched by the asthma nurse no asthma plan in place, no help advice or follow up and was more interested in telling me how she doesn't believe in medicine. Then I had an ambulance out due to not being able to breath and an asthma attack caused by a sinus infection that could of been prevented. I've had many problems with this surgery since I joined ranging from mistake to abusive comments, being forgotten and left.
Visited April 2024
Review titled Northdown Surgery
Replied on 18 April 2024
Dear James Thank you for your feedback. I apologise for your poor experience. I can confirm that the GP did try to call regarding your request but unfortunately this went to answer phone. Thank you for also contacting me directly at the surgery and speaking with me on the phone. Your prescription has now been issued and sent electronically to your nominated pharmacy. If you wish to discuss this further please don't hesitate to contact me. Kind Regards Kerry Deputy Practice Manager.
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Review titled Infection
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
Very grateful for out of ours phone call tonight following on from my appointment today with the district nurse.
Visited April 2024
Review titled Northdown Surgery
Replied on 18 April 2024
Dear Patient, Thank you for your kind feedback. I will pass this on to all staff members Kind Regards Kerry Deputy Practice Manager
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Review titled Extremely poor
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
Oncologist has prescribed tablets for cancer email was sent to surgery who confirmed it had been received went into surgery to find out if my prescription was ready they knew nothing about it & said no email from oncologist had been received I was told yesterday it had receptionist checked with a colleague who said they had got it. I told her this was urgent she assured me it would go to chemist after 6 pm. Chemist have not received it. Called surgery they couldn’t give me an answer why I was told that except the GP had chosen not to do it today. I was then told Marie would have ut tomorrow but couldn’t guarantee it would be done tomorrow. My oncologist wanted me on these tablets no later than 2 weeks after consultation which has now gone over that time. I get the feeling surgery do not care or have any empathy towards my concerns. I’m at a complete loss on what to do I will call oncologist tomorrow for help and advice. I am so cross with the service I have received today why does this surgery make things so hard and stressful
Visited March 2024
Review titled Northdown Surgery
Replied on 08 March 2024
Dear patient, Thank you for your feedback. I am sorry to hear of the issues you have had regarding your prescription from your oncologist. Please do contact me directly at louise.dobbyn@nhs.net so we can discuss this and I can then carry out a full investigation. Kind regards Louise Dobbyn Practice Manager
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Review titled Great practice, but simple mistake made
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2024
I visited the practice to have blood tests, due to extreme tiredness and feeling fatigue, after a few days I recieved a text message to say my bloods had all came back normal, therefore I was going mad thinking what are these symptoms then, fast forward to 5 days after I got another message saying I had low folate and doctor had prescribed me folic acid. This was very confusing, I had been told a few days previous nothing was wrong. I rang surgery to just let them know what had happened and the receptionist had explained what had happened, but being sent messages saying bloods are normal when there not should not be happening. It's a shame because this doctor surgery is generally very good and always helpful.
Visited March 2024
Review titled Northdown Surgery
Replied on 26 March 2024
Dear Patient, Thank you for your feedback. I am sorry to hear of your poor experience with our practice regarding your results. If you would like to discuss this further, please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Medication review
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
So I done an econsult for my medication review, dr rang me 2 hours after my appointment time and it was obvious she hadn’t even read my notes as just put it down to anxiety and depression when I was out on those certain tablets for a different reason. Anyway said Dr wanted to re-refer me back to the Beacon to which I declined and said absolutely not as in the last year I’ve been passed from pillar to post going from the GP to the Beacon and so on the Beacon don’t care and it shows, but then neither does my GP any who I was told said Dr would book me in with one of the mental health nurses all well and good accept the mental health nurses only work once a week and if you’ve already seen one you have to see the same one which I’ve never heard of and think is just ridiculous. And that said Dr would speak to another Dr and come up with a plan on what to do and find out where else they can refer me to for help rang last Monday to find out what was happening as I hadn’t heard anything to be told by the receptionist oh yeh ill speak to said Dr which won’t be till the afternoon and see what she advises and ill give you a call back never received the call back and still a week later I haven’t heard nothing. The nhs is going to downhill especially for mental health once you have a specific diagnosis of bpd you get labelled and no one wants to help let alone do anything, I’ve also told multiple health care professionals that I think I could also be bipolar as I have traits of it and I just get laughed at for it so at this rate I think it’s time to go private as it’s the only way I’m going to get the help I need and want
Visited January 2024
Review titled Northdown Surgery
Replied on 16 January 2024
Dear patient, Thank you for your feedback, I am sorry to hear of your poor experience. If you would like to discuss this in more detail please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Unorganised chaos
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
I’ve been waiting for a Dr to fill in an ofsted form for three months, each time I call, email or visit the surgery I’m told it’s with the Dr. Three times now I’ve been told ‘the Dr is doing it today’ My family can’t continue to work without this form. My wife’s surgery took 7 days to complete and return the same form. I also had my DVLA forms lost and then take twice as long as the deadline given by the DVLA but when I chase both up I’ve been spoken to as if I’m a nuisance or not being patient. This is peoples lives that are being disrupted so when we call to enquire please at least have some compassion rather than act like we need telling off.
Visited November 2023
Review titled Northdown Surgery
Replied on 11 January 2024
Dear Patient, Thank you for your feedback. We usually allow 21 days for completion of medical forms as they are non NHS work, however, 3 months is unacceptable and I will be raising this as a significant event so we can learn from our mistakes going forward. I apologise for any inconvenience this may have caused you and your family. Kind regards Louise Dobbyn Practice Manager louise.dobbyn@nhs.net
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Review titled Phonecalls
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2023
I rang the surgery this morning for a routine enquiry. I was 3rd in the queue. Oh not bad I thought. Won’t be long. 20 minutes later I hung up.
Visited November 2023
Review titled Northdown Surgery
Replied on 04 December 2023
Dear patient, Thank you for your feedback. I am sorry to hear of your poor experience with our telephony system. In your feedback you mention that you were in the queue and hung up after 20 minutes, I can understand your frustration. I'm not sure if you are aware of the 'ring back' option on our telephony system, this means you do not have to be on hold and the system will call you back once you are a the top of the queue. I hope you find this information helpful. If you would like to discuss this further, please do contact me on louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled A review on my tablets
by Dilly935 - Posted on 11 September 2023
I had some blood tests, then I had a text from the surgery to make an appointment. That was two weeks ago. I filled a form in online, they sent me a text saying someone would get in touch with me, nobody did. I went to see them and was told the doctor was having a day off, and they would leave them a message to phone me. Lo and behold, nothing. I phoned again, but the doctor had left. I was told I was not on the list to have a call and the next day the doctor had a day off, so they would leave a message for the doctor to say I am chasing it up. I am still waiting to see what happens.
Visited August 2023
Provided by Care opinion
Review titled Northdown Surgery
Replied on 22 September 2023
Dear patient, Thank you for your feedback, i am sorry to hear of your poor experience with our practice. If you would like to discuss this in more detail, please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Finally Sorted
Rated 3 stars out of 5
by Patrick Tobin - Posted on 25 July 2023
Finally spoke with a Dr today and after some confusion, my query anmd issue has been finally resolved. I missed some calls and to the Dr/Surgery they did call back.I do believe there needs to be alot of work carried out to get the surgery (and that’s not the building) back to what it used to be as I always thought it was amazing and still can be. So thank you Northdown Surgery for sorting finnsly
Visited July 2023
Review titled Northdown Surgery
Replied on 07 August 2023
Dear Mr Tobin, Thank you for your feedback. I am please that your issue has now been resolved Kind regards Louise Dobbyn Practice Manager
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Review titled Terrible level of care and service
Rated 5 stars out of 5
by Patrick Tobin - Posted on 21 July 2023
I submitted a form on the 06/06/2023 and was told by reception at the time it takes a maximum of 4 weeks. I have now been chasing this form for 2 weeks and I am been given nothing but a run around. The form is to confirm that I have not been treated for certain issues so I can go private. This surgery is widening their catchment area but yet cannot deal with what patients it does have. I find anytime I am dealing with the surgery it is stressful. Can this Healthcare practitioner’s questionnaire please be filled out ASAP.
Visited June 2023
Review titled Northdown Surgery
Replied on 25 July 2023
Dear Mr Tobin, Thank you for your feedback. I am sorry to hear you have been having problems, we have been trying to contact you, Please do get in touch if you would like to discuss this in more detail, louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager