Newcastle Medical Centre - Ratings and reviews
Reviews
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
GP was attentive, kind, listened carefully, followed up with actions, fed back on previous actions and was very helpful and supportive. There was no pressure or rush on me to finish the appointment quickly. There was a real feeling of care. I could not fault the appointment in any way, in fact I would say 'Outstanding care'
Visited January 2024
Review titled Newcastle Medical Centre
Replied on 24 January 2024
Dear Patient Thank you for your feedback. I am happy to hear that you had a very positive experience when attending the practice. I will make sure this feedback is passed on to the practice team. Cheryl - Practice Manager
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Review titled Really Thorough and Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
Despite the massive pressure on the NHS and primary care I really feel this practice is managed well and the doctors i see regularly are so good at really trying to investigate issues and not treat reactively as well as allowing room for advocacy. Almost always get an appointment when I need one, and everything is done efficiently. As long as you follow their guidance you should get an appointment.
Visited October 2023
Review titled Newcastle Medical Centre
Replied on 09 October 2023
Dear Patient Thank you for your feedback. I appreciate you commenting with positive feedback and that you are happy with the practice team/services. I will pass this feedback onto the team. Cheryl - Practice Manager
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Review titled Told I was wrong about my symptoms
by gardenin - Posted on 09 March 2023
I came in with a painful bump on the back of my head, the doctor tried to tell me it was just part of my skull, but it wasn’t as it was asymmetrical to the other side, causing me pain and headaches. Only once I repeated the symptoms did they did say it was swollen compared to the other side. Then said vaguely it could be this, could be that and gave me antibiotics. The doctor was 4 minutes behind schedule which i was okay with but the whole appointment felt very rushed and like I didn’t receive good quality care. Doctor even asked if i was pregnant as I walked out the door. So unprofessional and now I have to seek a second opinion because more painful bumps have surfaced, and the doctor didn’t explain to me that this might happen, just tried to tell me I was wrong about the symptoms i was experiencing. Disappointed in this service
Visited March 2023
Provided by Care opinion
Review titled Newcastle Medical Centre
Replied on 10 March 2023
Dear Patient Thank you for your feedback. I am the Practice Manager and I am sorry you have been left disappointed with the service. I would appreciate it if you could email me regarding your concerns as they can be investigated. The email address is cherylmooney@nhs.net kind regards Cheryl
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Review titled Poorly managed
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I have tried to call three times today to speak to someone, they have had a message all day that the practice is closed for a meeting from 12pm-1pm so to call back after that- it's now 4 pm and I haven't been able to get through because after the message the phone call ends. It's ridiculous you can't access any care
Visited January 2023
Review titled Newcastle Medical Centre
Replied on 23 January 2023
Dear Patient Thank you for your feedback, I am sorry that you have been unable to get through. Can I ask you to contact me to let me know the day you have tried to call so this can be investigated. My email is cherylmooney@nhs.net kind regards Cheryl Practice Manager
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Review titled Booking routine or non- emergency appointments
Rated 2 stars out of 5
by Faye Slade - Posted on 25 November 2022
I have tried to book my regular appointment for my contraceptive injection this morning, just over two weeks in advance. I have been told that I cannot book an appointment until a maximum of a week in advance (the Monday of the week before to potentially book an appointment in the next week). This is similar to my experience in the last two months when trying to get a non- emergency appointment with the GP, where I was told that I have to call at 8am for an appointment the same day and advance booking is not possible. There appears to be no appreciation of the working lives of patients and that for non- emergency situations, it is not always possible to take time out from work at short notice or indeed to be free to make a call (and potentially have to remain on the line for some time) at 8am. I have been a patient of this surgery at its present and previous location for over 26 years and have been using injectable contraception for over 22 years. In the past I was able to make my next appointment for Depo when leaving the current one (i.e. 3 months in advance) and the gradual change of approach over the years to the current situation is unfortunate. It is also ironic that the practice nurse set up a text reminder to me to book my next Depo appointment to be sent to me two weeks ahead of the due date, given that making an appointment at this point is apparently impossible.
Visited November 2022
Review titled Newcastle Medical Centre
Replied on 07 December 2022
Dear Faye Thank you for your feedback. I am sorry you feel the service is not acceptable in relation to arranging an appointment and I am more than happy to discuss this with you further if you want to email me directly. Cheryl - Practice Manager
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Review titled Sad to go
Rated 5 stars out of 5
by Chris - Posted on 11 June 2022
As I am relocating I have had to move to another practice. This practice has been excellent despite the enormous pressures on primary care at the moment. I have had very few problems in getting the care I need when I needed it while at this practice for just under a year. The administrators are very empathetic and kind and so are the clinicians. Thank you.
Visited June 2022
Review titled Newcastle Medical Centre
Replied on 13 June 2022
Dear Chris Thank you for your feedback. I will make sure I pass on your kind words to the team. I am very happy to hear you received a good service. Kind regards Cheryl - Practice Manager
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Review titled Appointment System
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2022
Great doctors but the new appointment system is hopeless- only being able to call in the morning and only being able to get an appointment for that day just isn’t practical when you’re working! I won’t have time to phone tomorrow morning and even if I did, I need to be able to plan for an appointment. Please bring back the old system!
Visited May 2022
Review titled Newcastle Medical Centre
Replied on 25 May 2022
Dear Patient Thank you for your feedback. I am sorry you have been unable to get an appointment with the practice due to the change in the system, I understand on the day appointments are not suitable for everyone and we do offer 7 days in advance pre-bookable appointments as well as appointments that can be booked online via the NHS app. Our practice appointment system is always under review and we will take your comments on board. Cheryl Practice Manager
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Review titled Fantastic Administrators
Rated 5 stars out of 5
by CAA - Posted on 09 May 2022
I have recently had to request a couple of pieces of information from the practice on quite a tight and stressful deadline in relation to occupational health. The practice administrators have been extremely empathetic and caring in dealing with these requests, and worked to get the information very quickly. Thank you for all of your help.
Visited May 2022
Review titled Newcastle Medical Centre
Replied on 25 May 2022
Dear Patient Thank you for your feedback and I am so pleased we have been responsive to your requirements. The staff will be made aware of the lovely feedback Cheryl Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2022
Waiting to hear results for an mri and can’t get an appointment surgery has received them but will not tell me until my appointment which is not until 25 may this is unacceptable as I’m in pain and wondering what’s causing it
Visited April 2022
Review titled Newcastle Medical Centre
Replied on 25 April 2022
Dear Patient Thank you for your review. I am the practice manager and I am unsure as to why you are unable to book an appointment until 25.05.2022. I would appreciate it if you would contact newcastlemedical@nhs,net to discuss further Thank you Cheryl Practice Manager
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Review titled Excellent Practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2022
Wonderful practice and staff in my experience. I have read previous reviews and am so surprised. However I have also witnessed patients being very rude to staff. The telephones can be extremely busy and it can take some time to get through. All in all though very happy with practice and service.
Visited April 2022
Review titled Newcastle Medical Centre
Replied on 03 May 2022
Dear Patient Thank you for your feedback, I will share this with the whole team and appreciate the fact you have taken time to share your positive experience. Cheryl Practice Manager