Neasden Medical Centre - Ratings and reviews
Reviews
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Review titled Good experience!
Rated 5 stars out of 5
by Ioana Radu - Posted on 25 January 2024
Highly recommended! I love the way she treated me! She was very kind and professional! I will come to her always because she make me feel safe!
Visited January 2024
Neasden Medical Centre has not yet replied.
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Review titled Lovely nurse
Rated 4 stars out of 5
by Mercy M - Posted on 19 December 2023
Went in for routine smear test and in the past has always been a very uncomfortable procedure. However the new nurse made me feel very comfortable and the procedure was completed in no time much to my surprise, I barely felt a thing. Even when taking blood this too was done carefully and with care.
Visited December 2023
Review titled Neasden Medical Centre
Replied on 29 December 2023
Dear Mercy, Firstly, we would like to thank you for taking the time and effort in writing this positive review. This review has been passed on to our team who are very grateful to hear such a warm response. We are glad that you were able to have the named procedures done without causing you much discomfort. Warm Regards, Neasden and Greenhill Park Medical Centre Team
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Review titled Touching Care
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
I want to express my deepest gratitude and admiration for the incredible team of women at the Neasden Medical Centre. Today, I witnessed an act of kindness that truly touched my heart and reminded me of the immense power of compassion. There was an elderly patient who had no one to rely on, and he needed urgent medical attention. The dedicated and caring girls at the medical centre not only followed the doctor's orders to send him to the A & E, but they went above and beyond to ensure his well-being. They organised a cab, gently assisted him into the vehicle, and ensured he was comfortably seated. They treated him as if he were a part of their own family, showing him the love and care he deserved. At that moment, I could see the gratitude and relief in the patient's eyes as he was overwhelmed by their genuine concern and started crying. As the cab pulled away, carrying the patient to the hospital, these extraordinary women, who had remained strong and composed throughout the ordeal, couldn't hold back their own emotions any longer. They, too, were moved to tears. It was a beautiful reminder that being professional with patients doesn't mean abandoning our humanity; it means embracing it wholeheartedly. In a world where busy schedules and impersonal interactions have become the norm, witnessing this display of empathy and selflessness was truly heartwarming. The Neasden Medical Centre girls exemplify the true meaning of healthcare, where healing goes beyond just physical treatment. To all the amazing women at the Neasden Medical Centre, thank you. Thank you for your unwavering dedication to your patients, for going the extra mile, and for treating each person with the love and compassion they deserve. Your actions have left an indelible mark on my heart, reminding me of the incredible impact that a single act of kindness can have.
Visited June 2023
Review titled Neasden Medical Centre
Replied on 29 December 2023
Dear Patient, Firstly, We would like to sincerely thank you for your time and effort that you put into writing the above inspiring and detailed review. This review has been shared with our team and we would like to reiterate how appreciative we are to receive such a well written and positive review as this provides our staff with motivation to continue doing their best. We thank you for being a patient at our surgery. Warm Regards, Neasden and Greenhill Park Medical Centre Team
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 December 2022
This surgery has gone downhill. They will not give face to face appointments when you first call them. If you are lucky, they may see you afterwards. I developed painful boils on my face earlier this week. I called in and was only offered an evening telephone appointment with one of the permanent doctors on Tuesday 20 December. Of course, the doctor could not see my condition over the telephone and instantly diagnosed it as cold sores. The medicines prescribed (Aclovir tablets) have not been working (and this is even on the third day of taking them). My condition was deteriorating. Only when I saw the receptionists on the afternoon of Thursday 22 December were they kind enough to suggest I call at 8am on Friday 23 December and provided a face to face appointment with one of the locum doctors. The locum doctor was very nice. I need to provide a urine sample. In the meantime, the locum doctor said my condition is likely impetigo. This is very different to cold sores. The reason for the reluctance to see patients is apparently Coronavirus, but nobody at this surgery wears masks and people come and go. So, why are the GPs not seeing patients at this busy time of year???
Visited December 2022
Review titled Neasden Medical Centre
Replied on 16 June 2023
Dear Anonymous, Firstly, I would like to apologise in the delay in responding to your review. We would like to sincerely thank you for taking the time to write this review as this is helpful in helping us to continually improve our services that we offer. I am sorry to hear that you have had a negative experience on this occasion and we hope that you have recovered well from your illness. We do apologise that you found it difficult in attaining a face-to-face appointment and would like to reassure you that we do offer face-to-face appointments when they are available and in the future you can request an appointment by e-consult or by sending an email to us directly. We are glad to hear that you were seen by a Doctor who was able to diagnose and provide treatment for you. If you require any further help or support, please do contact us via our email nhsnwl.neasdenmedicalcentre@nhs.net or 02082080306. Again, thank you for your review. Kind regards, Neasden and Greenhill Park Medical Centre Team
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Review titled Never call back on time
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
The 111 service said I was going to have early hours in the morning from this gp surgery. Bearing in mind the patient is extremely elderly. I've not had a call and its been over 3 hours. They make excuses after excuses not on. I have simply had enough of this surgery Most unsympathetic practise The main doctor has no remorse makes you feel even worse by going to him. Just beyond upset now words can't describe how annoyed I am Please if you can fix this or someone should come in and investigate this awful phone back times
Visited July 2022
Review titled Neasden Medical Centre
Replied on 15 June 2023
Dear Anonymous, Firstly, I would like thank you for providing a review for our practice as this allows us to continually improve our services that we provide. In addition, I would like to apologise for the delay in responding to your review and thank you for your patience. We are sorry to hear that you had a negative experience with our service on this occasion and would like to sincerely apologise for any discomfort that may have been caused. We would like to look into this further and sincerely ask that you contact the GP by email at your earliest convenience via; nhsnwl.neasdenmedicalcentre@nhs.net or alternatively by calling on 02082080306 Kind regards, Neasden and Greenhill Park Medical Centres
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Review titled Not been given a call its 10pm now.
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
Orginal appointment was at 12pm which 111 had to arrange for me. I rang at 3pm for a update saying I've not been called. It's 10pm and still not given been called This is ridiculous What kind of gp is this ? Especially the call is for an elderly patient Just so upset and angry with this surgery
Visited July 2022
Review titled Neasden Medical Centre
Replied on 15 June 2023
Dear Anonymous, Firstly, I would like thank you for providing a review for our practice as this allows us to continually improve our services that we provide. In addition, I would like to apologise for the delay in responding to your review and thank you for your patience. We are sorry to hear that you had a negative experience with our service on this occasion and would like to sincerely apologise on our behalf. We would like to look into this further and sincerely ask that you contact the GP by email at your earliest convenience via; nhsnwl.neasdenmedicalcentre@nhs.net or alternatively by calling on 02082080306 Kind regards, Neasden and Greenhill Park Medical Centres
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Review titled great help
Rated 5 stars out of 5
by k surake - Posted on 12 July 2022
i attended with my daughter last week to check about my knee pain which has been for over 5 months . i was offerd a face to face appointment with one of the Gp's as i requested one . the doctor was willing to listen and after examining my knee , she agreed that painkiller is not the best option and i was referred to physiotherapy in matter of days . i would like to thank the staff for the fast appointment and special thank to the doctor on duty who helped out to fine the best solution to my pain without using drugs
Visited June 2022
Review titled Neasden Medical Centre
Replied on 15 June 2023
Dear K Surake, We want to sincerely thank you for taking the time to leave a review. Your thoughts and opinions are very important to us to allow us to be able to continually improve our services. Thank you for your patience in waiting for the reply. We are happy to hear that you had a positive experience with our practice and with the Doctor that you saw on this occasion and we hope that you are recovering well. I would to again thank you for your review and let you know that your feedback has been passed onto our colleagues. All the best, Neasden and Greenhill Park Medical Centres
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Review titled Was told to move out of my seat by workers
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
I was sitting patiently to be seen and I was rudely told to move out of my seat so someone else can do blood pressure check. There is a nice way of talking to people. No need to be rude and speaking as if I am a piece of garbage
Visited June 2022
Review titled Neasden Medical Centre
Replied on 07 July 2022
Dear Patient, Thank you for sharing your experience with us as your views and opinions are extremely important to us as it helps us to continuously improve our services and patient care. I would like to sincerely apologise to you and this feedback will be passed on to all staff members to avoid anything like this to happen again in the future. If there is anything else that we can help you with, please do not hesitate in contacting us via telephone or email, which are as follows; 0208 208 0306 and nhsnwlccg.neasdenmedicalcentre@nhs.net Best Wishes, Camilla - Practice Administrator