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Munro Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 10 of 18

  1. Review titled Very very bad service

    Rated 1 star out of 5

    by Anonymous - Posted on 16 February 2024

    I have 9 years old son. He started to have stomach pains so we contacted our local GP. They checked stomach and sent us back. Pain havent reduced, so we contacted again - same story - no tests runs and sent us home. After a week - pain still and was worst. Contacted GP again - their comments was: if it pain consistence why you are here not in Hospital? We asked if they could do stool and wee samples at least. After few mins of arguing they agreed and found infection. Prescribed antibiotics as it was to late for other medicine. After 2 weeks we came back to GP as he was still in pain. GP done nothing - even check up if infection was gone. We end up in A&E in hospital. Hospital, after checking notes from GP found errors so asked us do do another sample. Today I came back with samples to Munro Medical centre - and they did not except our samples - they even havent let us to meet or receive call from nurse or doctor. Pain for my son started in November today is February and I feel like going nowhere, my son still in pain. Hospital are busy - but what we should do if our GP does nothing and little boy still in pain? I am still at home and have no idea how to help my boy or what to do

    Visited February 2024

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 29 February 2024

    Dear Patient. We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.munromedicalcentre.co.uk/policies/complaints/ Kind regards. Mary Barnes, Assistant Practice Manager

    Report as unsuitable


  2. Review titled Thankyou Clinician

    Rated 5 stars out of 5

    by Christine Hunt - Posted on 24 January 2024

    My story is long but I'm petrified of medical intervention and so it took a year and a half for me to get the guts to book an appointment. Tonight I saw a lovely female clinician that listened and took me seriously and I can't thank you enough. I seriously hope you are a permanent addition.

    Visited January 2024

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 26 January 2024

    Dear Ms Hunt. Thank you for your lovely comments, these will be passed on. I can reassure you that the clinician you saw, is a very welcome permanent addition to the team. Mary Barnes, Assistant Practice Manager

    Report as unsuitable


  3. Review titled Massively warmhearted stuff

    Rated 5 stars out of 5

    by Dick - Posted on 05 February 2024

    I attended with a lower respiratory tract infection and received the most professional care. The staff are truly wonderful, the receptionist was most helpful in getting me a quick appointment with The nurse who was free, warm and caring.

    Visited January 2024

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 09 February 2024

    Dear Dick. Thank you for your feedback. Your kind comments will be shared to all members of the practice team. Mary Barnes, Assistant Practice Manager

    Report as unsuitable


  4. Review titled Excellent Service

    Rated 4 stars out of 5

    by Anonymous - Posted on 17 January 2024

    Good Morning. Just wanted to say thank you. I phoned yesterday to ask for an appointment for my husband, I phoned at 10.30 was in seeing the doctor by 10 past 11. Excellent service.

    Visited January 2024

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 22 January 2024

    Dear Patient. Thank you very much for your feedback. I am very pleased to hear your husband was able to see a clinician so quickly. I shall pass your comments onto the members of the team. Kind regards. Mary Barnes, Assistant Practice Manager.

    Report as unsuitable


  5. Review titled Terrible practice

    Rated 1 star out of 5

    by Anonymous - Posted on 20 January 2024

    Do not recommend going here, had bad experience with my most recent appointment on the 18th of January. With intense pain and very bad cold where I couldn't breathe, now it developed into even worse symptoms and all I was told to get a nose spray and expect it to last 10-14 days and was rushed out. Honestly each time I go here they only get worse. They don't even look at you like you're human just try to rush you out as quickly as possible.

    Visited January 2024

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 22 January 2024

    Dear Patient. Thank you for your feedback. I am sorry that you were not completely satisfied with the care you received on this occasion. You are welcome to contact me at the practice directly , so I am able to investigate this matter further. Kind regards. Mary Barnes, Assistant Practice Manager.

    Report as unsuitable


  6. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 January 2024

    All staff have been very kind & supportive. I missed an appointment through own fault and they were very nice about it. Thankyou. Superb care and support from clinician. Thankyou.

    Visited December 2023

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 04 January 2024

    Dear Patient. Many thanks for your kind comments. These will be shared with the team. Mary Barnes, Ass Practice Manager.

    Report as unsuitable


  7. Review titled Covid and Flu Vaccinations

    Rated 5 stars out of 5

    by Kevin Smith - Posted on 27 September 2023

    Many thanks to all concerned for last Sundays production line for the covid and flu jabs. Very impressive.

    Visited September 2023

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 27 September 2023

    Dear Kevin, I am pleased to here you received a good service on Sunday when attending for your Flu & Covid vaccine. We are always grateful to our staff that volunteer to work on the Sundays and to all those involved behind the scenes! Thank you for leaving a review and your comments will be shared with the team. Regards D Herd Practice Manager

    Report as unsuitable


  8. Review titled Positive feedback.

    Rated 5 stars out of 5

    by Dale Pateman - Posted on 23 August 2023

    I get really frustrated when I read or hear people saying negative things about the Munro. My whole family have had to visit the centre over the last few months for one reason or another and, each time, found the staff to be very personable, friendly and professional. Nothing is too much trouble. Today my daughter had to return to get her results. She was very nervous but, after seeing the disarming and very warm hearted nurse, she came away with a huge relieved grin on her face. She even had a sneaky hug with the nurse which made her day. In short, I cannot fault anything your team does. I particularly like it when I go to the dispensing window as, now I'm a regular, a bit of cheeky banter goes back and forth. I love that. Don't change a thing. Don't listen to the nay sayers. You all do an amazing job. Thank you!

    Visited August 2023

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 04 January 2024

    Dear Patient. Many thanks for your feedback. It is great to hear that our team have been able to support and provide you with the care you have needed. Kind regards, Mary Barnes, Assistant Practice Manager

    Report as unsuitable


  9. Review titled Brilliant Surgery

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 July 2023

    We moved to Spalding almost four years ago and, although Munro has had some negative comments, it puts my previous surgery to shame. I've always had excellent service from Munro. You may not always get to see a doctor, but the nurses and paramedics are brilliant, and will always refer to the doctor if necessary

    Visited July 2023

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 04 January 2024

    Dear Patient. Thank you for your kind comments. They will be shared with the team. We appreciate your support. Mary Barnes Ass Practice Manager

    Report as unsuitable


  10. Review titled Good Move

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 July 2023

    Switched to Munro recently and its way easier to get appointments. No long wait to get through to someone, a dedicated cancellation extension and the ability to book evening and weekend appointments.

    Visited July 2023

    Report as unsuitable

    Review titled Munro Medical Centre

    Replied on 04 January 2024

    Dear Patient. Thank you for your kind comments. They will be shared with the team. We welcome you to the practice. Mary Barnes Ass Practice Manager

    Report as unsuitable