Manor Park Surgery - Ratings and reviews
Reviews
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Review titled Fabulous GP
Rated 5 stars out of 5
by Mary - Posted on 10 April 2024
I attended the practice to request painkillers to help with pain following an accident that had happened to me last week. The GP I saw was wonderful… she examined me thoroughly, she explained things clearly to me, she answered all my questions. She was careful and kind and, as a result of her investigations and actions, I know that I will definitely make a full recovery. Brilliant treatment from a perfect GP… it’s a shame I can’t name her here but I did email to thank her.
Visited April 2024
Review titled Manor Park Surgery
Replied on 11 April 2024
Dear Mary, Thank you for your kind feedback. I am pleased to hear you received brilliant treatment from one of our doctors and that she explained things clearly to you. We will share your positive feedback with the doctor that you saw and with the rest of the team. Kind regards Lucy Jones Patient Experience Manager
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Review titled Medication review
Rated 5 stars out of 5
by Janette - Posted on 02 April 2024
Dr. listened to my concerns re my current medication. We discussed alternatives. An exceptional practice with exceptional staff. Have used many of this practices services and each and every time my family have received the most outstanding treatment. Thank you!
Visited April 2024
Review titled Manor Park Surgery
Replied on 04 April 2024
Dear Janette, Thank you so much for your kind review which we will share with our team. I am pleased you felt the doctor listened to your concerns and that you feel we are an exceptional practice with exceptional staff. Kind regards Lucy Jones Patient Experience Manager
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Review titled Health Heroes!
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I make regular visits to Manor Park Surgery as a result of various health conditions. My wife needed acute care this month owing to an infection. It is difficult to write specifically without seeming patronising. I would therefore just say the the staff are unfailingly kind and helpful, the doctors work extremely hard for their patients, and the care we receive is first rate. They really are "Health Heroes".
Visited July 2023
Review titled Manor Park Surgery
Replied on 10 July 2023
Dear patient, Thank you very much for your positive feedback. I am so pleased to hear that you and your wife have had a great experience at the surgery and that you feel the care that you receive is excellent. I will pass on your kind words to the staff. Kind regards Lucy Jones Patient Experience Manager
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Review titled Fab!
Rated 5 stars out of 5
by Jenny Bateman - Posted on 26 July 2023
I never have a problem getting an appointment, do have to stay on the line for an age before it gets answered but, as with all nhs services, understaffed and overworked. I get it. I saw a Gp today as I was experiencing a very upset tummy. The GP was attentive, sensitive and kind, he made me feel really listened to. I left with lots of helpful and useful information and good advice. Thank you so much, I know how busy you all are but you’re providing an excellent service!
Visited July 2023
Review titled Manor Park Surgery
Replied on 07 August 2023
Dear Jenny, Thank you so much for your kind review. I am pleased to hear you are happy with your recent doctors appointment and that he was attentive to your concerns. I am sorry to hear you have experienced long call wait times, which can be affected by staff absences and a high demand for appointments. We do have an online booking service called PATCHs which is an e-consult form that you can fill out via our practice website between 8-2pm Monday to Friday without the need to wait on the telephones, if you would prefer to try this. I will ensure your lovely feedback is shared with our teams. Kind regards Lucy Jones Patient Experience Manager Manor Park Surgery
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Review titled Pensioner left with no medication
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I am a known sufferer of IBS. Recently having uncontrollable flare ups. Doctor can’t prescribe anything but expects me to purchase over counter. What part of poor does he not understand? So now I am either bleeding from back passage or upon standing have poo running down my legs.
Visited July 2023
Review titled Manor Park Surgery
Replied on 18 July 2023
Dear patient, thank you for your feedback. I am sorry to hear you are unsatisfied with your recent experience at the surgery and that you are unable to purchase over the counter treatment for your IBS. I appreciate this may be causing you some distress. I will feedback your comments to the team, however, as you have chosen to stay anonymous, I am unable to contact you to discuss this further. If you could call or email the practice with your contact details, I would be more than happy to give you a call to discuss this further and to try to resolve your concerns. Our practice email address is: reception.manorparksurgery@nhs.net Kind regards Lucy Jones Patient Experience Manager
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Review titled Appalling Service
Rated 1 star out of 5
by Debra - Posted on 19 May 2023
Completed e-consult form to be informed no appointments until Monday or to try at 1pm. Logged on at 12.59 and at 1pm there were no appointments. If someone has an issue they want advice about how is an appointment 3 days in the future any good. This is not the first time I have had this problem but will be the last as I have now registered elsewhere despite being with this surgery for over 30 years. Very sad state of affairs.
Visited May 2023
Review titled Manor Park Surgery
Replied on 06 June 2023
Dear Debra Thank you for your feedback. It is difficult for me to investigate your concerns without your full identity. I am sorry that you are dissatisfied with the econsult service, which is best used for non-urgent issues. You state that your econsult was submitted on a Friday and you were offered an appointment the following Monday....I think this is an excellent service. Best Regards Claire Turnbull Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by Carole - Posted on 06 April 2023
I spoke to a GP re a problem that resulted me going into hospital for a couple of days. Following this I had a review with a nurse and i felt really unwell, she was excellent and indicated i had an issue with my pulse she did an ECG, went to GP who saw me the next morning and referred me to Cardiology. I work in a GP practice and know the horrible feedback when people don't get what they want, but people rarely say nice things. But I can say the way I was cared for and the speed in which it was sorted was brilliant. I would like to thank the 3 individuals for amazing care.
Visited April 2023
Review titled Manor Park Surgery
Replied on 11 April 2023
Thank you very much for taking the time to feedback on your recent experience. I am delighted that you felt cared for. I will share your positive comments with our whole team. This will really help boost morale. Thank you. Best Wishes Claire Turnbull Practice Manager.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Been trying for over a month the get an appointment, every time i call (8am for a morning appointment, 1pm to get an afternoon appointment) i can't get an appointment. I have a lump on my neck which is getting bigger and more painful with every passing day, painkillers are not working, cannot sleep, getting headaches, been to the walk-in center and told i need a referral for a scan but yet still cannot get an appointment. The people are reception are not helpful, they kept telling me to go to the surgery to register (before all of this started) yet i could do it online and didn't tell me this, i then found out they had not registered me. I sent over the registration again and it sat in an out tray for lord knows how long (despite me calling every day for an appointment and seeing the registration still had not been completed). I was then booked an advanced appointment and not told it had been cancelled because they still had not sorted the registration (but I was blamed for this). There was then an issue with another surgery registering me as i had called them to see if they could see me (I was blamed for this). Still no appointment, called reception this morning at 7:45 as the website says the GP opens at 7am to find that the website is wrong and that the reception opens at 8am. This is beyond a doubt the worst gp surgery i have ever come across, despite the notes from the walk-in center the GP won't even just refer me to get the scan i need (even though they can also see the history of cancer in my family and the chance this lump could be cancerous. Once i have my referral i will be taking this further with the regulatory body.
Visited February 2023
Review titled Manor Park Surgery
Replied on 24 February 2023
Dear Patient Thank you for taking the time to feedback on your recent experience. I am extremly sorry for any difficulties you have experienced. You have chosen not to give your name so I would appreciate it if you can complete a feedback form/email the practice which will mean that I am able to investigate the concerns you have reported and understand what has happened. I look forward to hearing from you. Best Wishes Claire Turnbull Practice Manager
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Review titled Poor Telephone Communication
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I put a prescription through on there website at 7:35 am, the prescription was not dealt with or acknowledged even though I do this routinely, I have had a recent hernia operation and I have been in considerable pain 20 days prior of trying to get this prescription, I then spent 1hr 45 mins that afternoon trying to call them without prevail on different numbers, this doctors practice is a joke & I would strongly recommend find a different surgery.
Visited February 2023
Review titled Manor Park Surgery
Replied on 24 February 2023
Dear Patient Thank you for taking the time to feedback on your recent experience. I am sorry for the difficulties you have experienced trying to get your prescription. Prescription requests usually take 48h and when you placed your request online you should have received a message confirming this had gone through. You signed off your review anonymously, which means that I am unable to investigate your issue. It would be great if you can contact us with your name so we can look into this for you. I am extremely sorry for the long waits you have experienced which is due to winter pressure which causes an increase in patient call demand, as well as contributing to an increase in unplannned absences in our own team, which is currently impacting our resource to answer patient calls as quickly as we would like. Best Wishes Claire Turnbull Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Richard - Posted on 01 February 2023
I needed to put an eConsult in at the begining of the month for knee pain and was booked in for a telephone consultation with a physio the next working day who gave me a treatment plan. Unfortunately this didn't help so I submitted a new eConsult and was phoned by my GP the next day. He listened really carefully to my issue and preferred treatment option and booked me in immediately for an xray and for a cortisone injection which I received the next day. At all times I was kept fully informed of the options I had and my wishes were very much taken into account. All staff at the practice are friendly and professional and treat you as individuals with your own specific needs. Excellent.
Visited January 2023
Review titled Manor Park Surgery
Replied on 01 February 2023
Dear Richard Thank you for your feedback. It is greatly appreciated. I will pass this onto the staff. Paula Arnett Patient Experience Manager