Limelight Health and Wellbeing Hub - Ratings and reviews
Reviews
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Review titled very poor
Rated 1 star out of 5
by kevin - Posted on 19 April 2024
a doctor wanted to see me after two operations , i need to be having regular blood tests etc. So i rang them to make an appointment , they told me to ring at 08;30 in the morning rang 10 days on the run with no joy. i got through to someone at around 11;30 they told me to ring at 08;30 again . i sent a letter to dr grant to say i want to leave the practice . totally ignored it.
Visited April 2024
Limelight Health and Wellbeing Hub has not yet replied.
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Review titled Not impressed
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
I wish Dr's would learn about chronic illnesses. I would not recommend here if you suffer from one. The GPs seem to lack the knowledge of them or what to do to help. When I first came to the practice had a Dr who seemed to care, now I feel like cattle. They don't understand and even though they have a patient with the illness haven't used initiatives to learn more. At my old job it's what I would do if I didn't understand. This practice would rather have to push us to the side and deny us desperately needed help. Making a patient that desperately ask you for help to "wait till Monday" because its what ??? your weekend off time? So beyond fed up.
Visited April 2024
Limelight Health and Wellbeing Hub has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
Really lovely staff and very helpful when trying to arrange appointments. Really professional and the doctors and nurses I have seen are very kind and welcoming. The online service is east to use and I was contacted the same day regarding arranging an appropriate appointment.
Visited March 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 18 March 2024
Dear patient Thank you very much for taking the time to give us feedback and for engaging with the systems that we have in place at our practice. We are very happy to hear that your interactions with our staff have been positive, and that you are receiving the care that you need. Kind regards Efrosyni (Business Manager)
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Review titled Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I was very disappointed. I rang my gp yesterday asking for some advice and she sent me the link yesterday (out of hours) and told me i can ring in the morning at 8am. I rang the gp today for the receptionist being extremely rude to me and she hung the phone up saying there’s other people waiting when i was trying to explain my frustration as she told me there is nothing she can do- and i need to use accurx- which was fine but i just wanted to tell her i had been adviced to call in the morning so im confused as to why you won’t put my request in for me,& why are you providing a phone call service if you can’t help? bare in mind i was number 1 in the que at 8am. im really upset with my customer service and would like to put in a formal complaint about this as it isn’t the first time someone at Limelight doctors has been rude to me. When a patient is poorly, the last thing they need is someone speaking to them in the manner i got spoken to again by one of your colleagues- it’s atrocious and very upsetting!
Visited February 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 12 February 2024
Dear patient Thank you for your feedback. We are sorry to hear that your experience of our service on this occasion has fallen short of your expectations. We do encourage patients to use our online booking system (known as AccuRx) to request appointments, rather than call us at 08:00, to avoid having to wait in a long queue early in the morning. You can find more information about this on our website: https://limelighthealthhub.nhs.uk/2023/08/11/how-to-navigate-the-switch-from-askmygp-to-accurx-patient-triage/ It would be very helpful if you could contact us directly regarding your formal complaint, so our management team can have a closer look into this on your behalf; this is so we can carry out an effective investigation, better address the issues you've raised, and where possible, improve our service. If you would like for us to do so, please email us at gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni Business Manager
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2024
I booked the appointment 2 weeks ago only to see my blood test results. They said that cannot provide my results before GP appointment. I booked phone appointment, no one called to me. So I called to gp and asked what’s going on. I just received the information that the appointment was face to face and offered me another appointment in 2 weeks! It’s really bad practice to wait 4 weeks for blood test results. Moreover, the reception staff is really bad and unprofessional.
Visited January 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 01 February 2024
Dear patient Thank you for your feedback. We are sorry to hear that your experience of our service on this occasion has fallen short of your expectations. Did you know that you can access any future test results directly via the NHS App, without needing to contact your GP practice? You can find out more here: https://www.nhs.uk/nhs-app/ In terms of our process, blood test results are reviewed by our clinicians, and if required, appointments are booked with the patients to discuss them, based on the urgency of the result. We are sorry to hear that on this occasion, you were not correctly informed of your appointment details. It would be really helpful if you could contact us directly, so our management team can have a closer look into what you have raised; this is so we can carry out a more effective investigation, better address the issues, and where possible, improve our service. If you would like for us to do so, please email us at gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni Business Manager
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Review titled Flu vaccination
Rated 5 stars out of 5
by Nosheen Saba - Posted on 29 October 2023
The nurse was amazing and my son 9year old was felt comfortable and made at ease, he was anxious but the nurse was amazing he had his injection 💉 and was happy...
Visited October 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 30 October 2023
Dear Nosheen, Thank you for the positive feedback. We will let the nurse and the rest of the nursing team know. Kind regards, Shahin Saleh Practice manager
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Review titled Great help
Rated 2 stars out of 5
by N Humphreys - Posted on 08 September 2023
Your Review: I really hope this practice knows the Gem they have in their finance worker, who I can't name but you know who she is. I have to admit I was really angry when I dealt with her but not only did she go above and beyond to sort the issue, she was extremely kind, considerate, and simply amazing. She kept me updated about the issue and got it sorted. If your practice has an MVP award she should have it. The world would be a much better place if everyone dealt with issues like she did. I'm amazed. So thank-you to her for this and the practice as well for sorting the letter I needed. You should give her a raise!!
Visited September 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 11 September 2023
Dear patient Thank you for your kind words and praise regarding a member of our management team, this positive feedback has now been passed on to them and to their line manager. We hope to continue to provide you and all our patients with an excellent service!
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Extremely poor service.. Been waiting over 3 months for bloood results.. 3 Months!!! No help at all!! Waited one hour in the surgery to say they will give me a call!!! Which is what they said 3 months ago!!! Absolutely terrible.. Pathetic
Visited August 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 31 August 2023
Dear patient, Thank you for your feedback. Sorry to hear that your experience of our service on this occasion has fallen short of your expectations. Blood sample processing is handled externally and it is far from common place that it takes as long as you have stated. It would be really helpful if you could contact us directly to have a closer look into what you have raised; in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by MRS MARIE P CLAY - Posted on 29 August 2023
Visited this practice this morning for blood tests, as a profoundly deaf person can only say the staff were extremely helpful and pleasant
Visited August 2023
Limelight Health and Wellbeing Hub has not yet replied.
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Ages to get thru on phone. Old message relating to last winter. GP never calls back. Virtually impossible to get an appointment unless you're dying. So very unhelpful. I really need to move practice.
Visited July 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 02 September 2023
Dear Patient, Thank you for your feedback. Sorry to read that your experience hasn’t met your expectations. I apologise for the phone lines being busy at peak times. As a means of better accommodating patient requests, all GP practices use web based consultation tools. We have recently changed ours to AccuRx. We are encouraging all patients where possible to submit their request to us online directly so that they have an alternative way of contacting us. You can read more about it at https://bit.ly/AccuRx. In line with national guidance, our staff endeavour to care navigate all patient requests to the most suitable health care professional within two working days. It would be really helpful if you could contact us directly to have a closer look into what you have raised in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager