Kings Norton Surgery - Ratings and reviews
Reviews
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Review titled Terrible
Rated 1 star out of 5
by Mal - Posted on 05 April 2024
Second time made me finish work earlier to go to an appointment for my 3 year old that was never even booked !
Visited April 2024
Kings Norton Surgery has not yet replied.
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Review titled Poor communication
Rated 4 stars out of 5
by CaH - Posted on 16 March 2024
Arrived on time to be told my appointment should have been cancelled, if I waited 15 minutes a doctor would be able to take my blood and give injection. After multiple people going in and leaving and checking with the receptionist that someone would see me I was finally seen after more than 45 minutes waiting. Very frustrating no alternative appointment available for over 2 weeks.
Visited March 2024
Kings Norton Surgery has not yet replied.
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Review titled Struggle to get appointments
Rated 3 stars out of 5
by Lee harper - Posted on 24 February 2024
My work does not allow me to use a mobile phone and making a non urgent appointment is near on impossible, I can not afford to call every morning and hang on the line for an unmeasurable amount of time, to be told a doctor will call you back at a time that does not suit Me, The online booking service does not work and I am forever putting the appointment off because of the inconvenience, I am of an age now where My symptoms may be something to be concerned about, Please fix the appointment service to make it more accessible to the working people. Lee Harper
Visited February 2024
Kings Norton Surgery has not yet replied.
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Review titled Great practice, very responsive 5*
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
Called this morning to see if I could discuss HRT expecting an appt in a few weeks, they arranged a call back this afternoon. The GP who called was very knowledgeable and efficient, she took all my details, took time to explain my options and booked further appts to ensure that I can get treatment started. Prescriptions are being sent direct to pharmacy for me. I work in healthcare so am amazed at how promptly I have been responded to. I know other people struggle to get through to their surgery in the first place, never mind same day appts and prescriptions. Well done and thank you Kings Norton and Ashtree!!
Visited January 2024
Kings Norton Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
I don't consult with the doctors very often but unfortunately recently I have had to. The service from the GP's has been fantastic and the reception staff are polite and helpful. Well done team.
Visited December 2023
Kings Norton Surgery has not yet replied.
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Review titled Can’t book appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Went to go on your website to arrange the snip and all I get is abortion appointment absolutely annoying me if wt sort of service is this my partner is 12 weeks pregnant I phone your servers to arrange the snip they tell me to go on website and it comes up with abortive. No I do not want an abortion I am a man
Visited November 2023
Kings Norton Surgery has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I’ve been coming to this doctors surgery for a while now and it just gets more and more shocking every time I have an appointment. I was due to be seen at 10:15 for a quick appointment regarding my contraception and was left waiting for around an hour to be seen, and I was due back at work. Another patient was then put forward after only just checking in for their appointment so I was then pushed back even later for my appointment which is just not on. How someone is allowed to jump into someone else’s appointment is beyond me. I complained to the receptionist and they was of no help telling me I would be after the next lady which took another 15 minutes. Other patients were left waiting 40-45 minutes for their appointments. This doctors surgery is appalling.
Visited November 2023
Kings Norton Surgery has not yet replied.
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Review titled Poor Service
Rated 2 stars out of 5
by Whitney Harris - Posted on 28 June 2023
Called the 8th June to book an appointment to have my implant changed as it expires 23/06. I was told I needed to speak to a doctor first and I would get a call on the 27th June, 27th comes and goes no call. I call reception today (28th) to be told no appoiment had been booked and I would now have to wait untill 11th July. Funny thing is the receptionist I spoke to today was the same receptionist who “booked” my phone call appointment for the 27th. Won’t be holding my breath for the call back.
Visited June 2023
Kings Norton Surgery has not yet replied.
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Review titled 40 Year Old MOT
Rated 2 stars out of 5
by Philip Burrows - Posted on 06 December 2022
I'm not too sure what I should have expected from the Health MOT that I attended. Was I supposed to be given a score in the appointment or is there a follow up appointment when my blood tests come back? I'm comparing what happened in the appointment to what's available on the website and there seems to be a mismatch. The website seems more holistic and gives good advice, whereas my experience in practice was to answer a few standard questions, have a few tests and get out. There was no explanation of why the health MOT was happening, what I should expect or any discussion about lifestyle changes. It was a somewhat underwhelming experience, especially when the NHS website says to set aside 20-30 minutes. I was in and out within about 5, which was remarkably quick given that the nurse said she had had so many cancelations that day
Visited December 2022
Review titled Kings Norton Surgery
Replied on 15 December 2022
Thank you for your feedback. I am sorry that you were disappointed with your recent visit to the surgery. If you would like to discuss this further please contact the practice. Thank you Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Amazing and swift service received today for my son. Took a few attempts to get through at 8am, but then appointment was booked for the morning, had a call with GP in 30mins, prescription issued. Pharmacy were unable to get medication due to national shortage, I called surgery back, alternative issued very quickly and I now have his antibiotics. Amazing and helpful reception staff as well as very understanding GP. I cannot fault this practice. They have helped me every time I call.
Visited December 2022
Review titled Kings Norton Surgery
Replied on 15 December 2022
Thank you so much for your positive feedback which I have shared with the whole practice team. Thank you Practice Manager