JS Medical Practice - Ratings and reviews
Reviews
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Review titled Strange phone appointment experience
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
I thought that usually when you call to have a ‘Same day appointment’ basis question about your identification will be ask like DOB or names, even if it is for a following up appointment with a practitioner…but nope! Nothing…seems that the lady was already annoyed even that she probably just start working after only 20mn when the phone line opens. Especially it seems that my concerns were annoying her that after finally having some sort of agreement…she just hanged up the phone without me even confirming about our discussion. Need probably more patients service skills to be able to help in a better way. That was a first & pretty awkward phone conversation with someone who is supposed to be helpful. Bit disappointed here!
Visited November 2023
JS Medical Practice has not yet replied.
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Review titled Great Receptionist
Rated 4 stars out of 5
by Pat Bain - Posted on 19 November 2023
I had an issue with my repeat prescription. It was sorted out wonderfully by a thoughtful determined Receptionist. He went beyond his duties and even called me the next day to see if it had been resolved to my satisfaction. He is a new addition to the Team who was extremely kind and competent. I hope he remains at the Surgery. It makes it worthwhile going in, if I encounter any further problems.
Visited November 2023
JS Medical Practice has not yet replied.
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Review titled Very awful
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I made a online registration for a new patient for me and my family, i made it on 12.09.23 since today 17.10.23 i haven't heard back from them. I have call them few times to double check but they were explaining it is takin time even though they couldn't find my name in the applicants. They even ask me am i sure that i applied on the right clinic, and yes I'm sure. Please don't reply to this comment with generic email telling me how much you are sorry etc, doesn't worth it.
Visited September 2023
JS Medical Practice has not yet replied.
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Review titled Warm, friendly and helpful lead receptionist
Rated 4 stars out of 5
by Olivia - Posted on 31 July 2023
I have been with the practice for over 29 years and wanted to thank the current lead receptionist for her warm and friendly way of dealing with patients. Interactions with members of staff can vary a great deal, with some Of them coming across as cold and detached and so making the whole experience of booking an appointment a rather unpleasant one. Also, there needs to be an understanding that not every patient feels confident and comfortable discussing certain topics with a receptionist of the opposite sex, and also a lot younger. This should not be perceived as patients being a difficult.
Visited July 2023
JS Medical Practice has not yet replied.
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Review titled Considerate and helpful
Rated 5 stars out of 5
by Diana john - Posted on 25 May 2023
Even though I had some confusion with the stime the lady on the reception went out of the way to get me the appointment whereas earlier I have seen people saying come tomorrow or we will let you know incase there is any slot. cherry on top doctor was really kind and ready to see me . I'm highly satisfied half your pain goes away once some treats you with kindness .
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Friendly professional staff, quick response
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Have been with them for more than 8 years. Always helpful quickly response. With the new digital platform, I can send pic over and explains the case. saving the time to pop in for face to face appointments/ bring kids off the school. They responded so fast than I expected. Always provide great standard services and treatment. Thank you so much for all your hard work.
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Amazing team and service
Rated 5 stars out of 5
by Charline - Posted on 18 May 2023
I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me.
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Awesome Receptionist
Rated 5 stars out of 5
by Pat Bain - Posted on 13 April 2023
I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient." We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo
Visited April 2023
JS Medical Practice has not yet replied.
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Review titled Going beyond and above duty
Rated 5 stars out of 5
by Pat Bain - Posted on 15 March 2023
I had a wonderful experience this evening. I was contacted by a GP from this practice. She wanted to discuss the response letter from the hospital referral made on my behalf, a few weeks ago. She had promised to get back to me, but I didn't expect her to...... The Practice is quite busy, with thousands of patients. I didn't think she would have remembered me. I felt overwhelmed and shocked to receive her call. She kept her promise. I really appreciated the effort and care she took to reassure me. I felt happy and valued as a patient and realised that this is the best GP surgery for me. It was this little act of kindness that sealed the deal. Thank you Doctor for making my evening.
Visited March 2023
Review titled JS Medical Practice
Replied on 16 March 2023
Dear Pat Bain, Thank you so much for a five-star review and we are delighted that you were happily overwhelmed to get her call. We will pass on the message to the doctor. It is our duty to remember and respond to patients, but It means a lot to get appreciation when NHS is extremely busy. We are very grateful for taking time to write this review. Kind Regards Practice /Finance Manager Dear Pat Bain, Thank you so much for a five-star review and we are delighted that you were happily overwhelmed to get her call. We will pass on the message to the doctor. It is our duty to remember and respond to patients, but It means a lot to get appreciation when NHS is extremely busy. We are very grateful for taking time to write this review. Kind Regards Practice /Finance Manager Dear Pat Bain, Thank you so much for a five-star review and we are delighted that you were happily overwhelmed to get her call. We will pass on the message to the doctor. It is our duty to remember and respond to patients, but It means a lot to get appreciation when NHS is extremely busy. We are very grateful for taking time to write this review. Kind Regards Practice /Finance Manager
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Review titled Quietly optimistic
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2022
I contact the surgery and the member of staff I spoke to was extremely helpful, which was most refreshing. When you are ill and must contact your surgery, it helps when the person you speak to listens to you and takes on board your situation and offers to follow matters up for you. When you are ill you need and really appreciate this level of assistance.
Visited December 2022
Review titled JS Medical Practice
Replied on 12 December 2022
Dear Patient, Many thanks for this encouraging review which will be passed to all reception staff. We totally respect this view that staff should listen carefully about patient’s illness, how urgent it is and offer the best possible way. We do have senior receptionist/managers if staff need extra help. Thanks again for this optimistic feedback. Best wishes and Kind Regards Practice/Finance Manager