Derby Urgent Treatment Centre - Ratings and reviews
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
Couldn’t get an appointment at the GP so last minute went to the walk-in centre filled out form sat down then got seen by Dr to be told that my condition has been going on for too long for them to do anything about which makes no sense at all, because what am I supposed to do? Just live With an affection that good losing a limb or only get worse. I’m disgusted with the attitude of the staff that work here. At this point there’s nowhere else to turn to
Visited March 2024
Derby Urgent Treatment Centre has not yet replied.
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Review titled Poor nurse experience
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
I came in with anxiety attacks and pains in my arms I was worried about. I noticeably anxious however the triage nurse (didn’t get her name) lacked any sympathy or visible care the symptoms. Another woman did complain to reception on the day about a similar issue with the same nurse. I felt rushed and almost uncared for when I was sent back into the waiting room. It was like she couldn’t get me out her room quick enough. Not impressed.
Visited March 2024
Derby Urgent Treatment Centre has not yet replied.
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Review titled Really Thankful
Rated 5 stars out of 5
by Bernadette - Posted on 13 January 2024
I attended in the early hours of the morning. Kindness and great care were given to me, along with much needed medicine. So grateful for this service and a big 'Thank You' to those who work within it.
Visited January 2024
Review titled Derby Urgent Treatment Centre
Replied on 18 January 2024
Hi Bernadette, Thank you for taking the time to leave us such a lovely review. I'm really pleased to hear you had such a positive experience when you attended and that the team were able to help. I will be sure to pass this message on to the wider team. Thanks again, Livia - DUTC Management Team
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I went in at 19:00 there closing time is 20:00 I’ve been told wait for doctor then doctor call me in she I can’t check you now coz we going home in 1 hour you have to come back tomorrow
Visited January 2024
Review titled Derby Urgent Treatment Centre
Replied on 09 January 2024
Hello there, Thanks for taking time to leave us some feedback. I am sorry to hear of your experiences. Patients may be redirected from our service for a number of reasons - this may be that we aren't the most appropriate service for your requirements for example; you may be able to purchase treatments you need over the counter at your local pharmacy, your attendance may be in relation to a long term condition that would be better placed being managed by your own GP as we are a UTC and are not able to request tests for chronic conditions or your presenting condition is very urgent which requires specialist assessment at a hospital Emergency Department. When our waiting times are higher and there is pressure on the service, we will always prioritise care for those most medically unwell with urgent conditions meaning that routine issues may have to wait longer to be seen or may be directed to a quicker route of care. We will never redirect patients without completing an initial triage assessment to ensure that they are clinically safe. I am unable to locate your attendance due to your choice to remain anonymous, however if you wish to contact us on enquiriesderby@onemedicalgroup.co.uk with your specific concerns and details I would welcome the opportunity to look into this for you. Livia - DUTC Management Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
After spending well over 3 hours unsuccessfully trying to get through to my GP practice in Mickleover, I visited the drop in centre. I hadn't booked through 111, but was triaged within 5 minutes. I did have to wait over 2 hours but was then seen by a lovely nurse practitioner who was very thorough, professional and caring. She prescribed the medication that was needed. I would definitely use this service again.
Visited November 2023
Review titled Derby Urgent Treatment Centre
Replied on 21 December 2023
Thanks for taking the time to leave us such lovely positive feedback. I am pleased your visit met your positive expectations. I will be sure to relay this message back to the team. Many thanks, Livia - DUTC Management Team
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Review titled A very painful and disappointing visit.
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Had a fall downstairs and injured my ankle. The next morning it was very swollen and extremely painful so I checked on 111 website and it directed me to your facility. Got a lift down and hobbled in to a very confused reception area. I was asked if I was booking in and was booked in for a blood test and sent to hobble off down the corridor. Realising something was wrong I went back to the desk where they could find no details of my entry to 111 website even though it had given me a time to arrive. Eventually booked and told to wait...and wait and wait. Eventually called in by triage who didn't even examine the ankle, some details taken and sent to wait and wait. Called in by a doctor who examined the ankle and said that as they had no x-ray facility I would have to go the Royal. He was very apologetic. Why did 111 direct me to a facility without the right equipment is anyones guess. By now the pain was excruciating made worse by struggling to get to A &E at the Royal where the waiting process began again. Eventually seen and x-rayed finding a broken tibia and fibia and placed in a plaster cast. Arrived home after a total of 8 hours and reflected on the very unempathic service provided by First Medical. If someone had shown some interest in my suffering I could have been redirected much earlier in the process.
Visited June 2023
Review titled Derby Urgent Treatment Centre
Replied on 21 December 2023
Hello there, I am very sorry to hear of your experience when attending the service. I am really sorry to hear that you were directed here inappropriately by another service - we regularly review our profile which allows other services such as 111 to see what services and facilities we offer here at site to keep this as up to date as possible. We never have offered X-Ray facilities, however this is something we look to provide in the future. We do try our best to redirect patients to the most appropriate service during our triage assessments to improve our patients journey through the system to make this as efficient as possible but sometimes injuries do need assessing by an advanced practitioner to ensure we are making the right decision and following the right route of care for the best treatment. I do hope you have recovered well and will give us another opportunity in the future should you ever require our services. Many thanks, Livia - DUTC Management Team
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Review titled Good practice but one bad member of staff
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2023
I had deep cut on my finger and my finger wouldn’t stop bleeding, first day I went to walking centre the nurse was so helpful she bandaged my wound to stop the bleeding and she told to go the next day to get check up, if the bleeding did not stop and for any sign of infections. Second time I went the nurse was so helpful and she cleaned my wound, checked to see if it’s infected or not and the nurse bandaged my finger again. The nurse told me to go back in two days time to get my wound checked out for any infections. I went to walking centre third time and this time there was nurse/ healthcare assistant at receptionist desk, I couldn’t read her name badge and she said to me that they don’t care for wound but when I said the nurse said to me to come so that my wound could be checked out by a nurse, she reluctantly took my details then said I have wait three hours but there is no guarantee that I would be seen by a nurse. When she said this to me I said I will come back thenext day and I went back next day the receptionist this time just took my detail and said that I should wait in the waiting to be seen by a nurse. I couldn’t confirm if she was a nurse or a health assistant behind the receptionist desk who was on her phone and listening to everything I was saying to the receptionist. The nurse called me into the triage room and the nurse/health assistant from behind receptionist desk was with nurse in the triage room and the nurse refused check my wound even when I asked her to see and the nurse said get checked by your gp but it’s later in the day I couldn’t get gp appointment that day and bank holiday weekend so no doctor appointment would be available. I can’t believe people like that work in care and who have got no kindness or compassion toward human being but they are working in care.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, Thank you for your review. We value your feedback and are thrilled you feel over all we operate a good service. We appreciate your comments on the particular member of the team you have mentioned. We’re always grateful for feedback to make sure we can improve our staffs communication. I have passed this on to our team as something we will work on for the future. If there is anything else you wish to raise or any concerns you may have please do not hesitate to get in touch. Derby Urgent Treatment Centre.
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Review titled Very rude and unfriendly staff.
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
I visited Derby UCC today. I am very disappointed with my experience. I found the receptionist and triage nurse to be uncaring, unprofessional and overall very rude indeed. They had no communication skills at all, they barely looked up from the computer when talking to me. These people should not be in public facing roles, they have no compassion or communication skills.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to get in touch. Best wishes, Derby Urgent Treatment Centre Team
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
We have had an appointment for my daughter as she wasn't feeling well but we still waited an hour. The nurse was kind and friendly but I was very unsatisfied with the GP, he has only talked to my 7 years old, only asked her questions while it was visible that she was having a fever and didn't have much energy to even talk.. Also he was talking about things like bad habits of touching our face, telling her to use hand sanitiser after touching anything and told her to take Nurofen for her fever while was not even looking at me. I tried to talk instead of my child as every parent would and should but the situation was very uncomfortable and disrespectful. My child has told me that she has felt bad there too. I have met a few doctors and GP's in my life but I have never experienced such an unprofessional and unpleasant behaviour.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, I'm sorry to hear of your experience. There are a number of services that operate from our building - our service is Nurse Led and if you were seen by a GP its unlikely you were treated by the OneMedical Group team. Your experience is important and the team who treated you can help you if wanted to get in contact with them. Please don’t hesitate to get in touch if we can help you further. Best wishes, Derby Urgent Treatment Centre Team
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Review titled Awful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Incompetent staff members , visited the clinic with an appointment booked, was told the appointment cannot be seen on their system and made to believe I am at the wrong location. I came back to the clinic after 30 minutes , staff had changed in the reception and gentlemen checked records and confirmed I did have an appointment and was at the right location all along. This is really Inconvenient especially when you’re in a lot of discomfort. Due to the staff not checking system properly, I ended up waiting at the clinic for several hours .
Visited February 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, Thanks for taking the time to share your experience. I’m sorry to hear about confusion with your check in and can understand how frustrating this must have been. I have passed your comments on to the team. We want to make sure your voice is heard and use your feedback to help us to improve our service. Best wishes, Derby Urgent Treatment Centre.