Crawcrook Medical Centre - Ratings and reviews
Reviews
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Review titled Can’t understand triarage system
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
Rang for an appointment at crawcrook my surgery Suggesting I need a course of antibiotics for on going problem as symptoms still very much the same and had abnormal X-ray results Also I’m asthmatic. Lad on phone said I would have to go to bede unit In Gateshead as that’s what the sign post says Explained I had no transport and no one to take me to Gateshead, that I felt unwell His response was “well if you had a general hospital appointment you would have to get there” Yes he is right but that would be planned in advance, not thinking I could ring my surgery which I have been with for over 30 years and get an appointment there I had to travel to rowlands Gil for my appointment last week which is bad enough when I’m registered at crawcrook. I said it was a joke getting an appointment these days for his reply to be Well it’s your right if you want to change doctors Great response when feeling unwell. Then to top it off my daughter in law rang to see what time my appointment was as receptionist told me yesterday to ring today for an appointment Told her that I was told I would have to go to Gateshead She laughed said your joking as she had been give an appointment at crawcrook which isn’t her surgery this morning for similar thing respiratory/ cough. So very confusing system.
Visited March 2024
Review titled Crawcrook Medical Centre
Replied on 27 March 2024
Dear Patient Thank you for your feedback. I am sorry you have had a negative experience, if you would like to email your details to nencicb-ng.A85014@nhs, I can have a listen to the call. Kind regards Jean Ward Operation Lead
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Review titled Embarrassingly Poor Practise
Rated 1 star out of 5
by Someone who works for a living - Posted on 13 March 2024
I called today in today to make an appointment, having previously called and found myself at the back of a queue of 14 people. I was told I can't have an appointment today, and I can't pre-book an appointment, I'll have to try and call again tomorrow and take my chances in the 8am telephone scramble. As someone who works for a living, just how am I supposed to get an appointment?
Visited March 2024
Crawcrook Medical Centre has not yet replied.
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Review titled Waist of time
Rated 1 star out of 5
by Gary Paul Hughes - Posted on 16 February 2024
Not issuing meds , wen they should , waiting for telephone call , didn’t happen , this got to be the worst surgery ever I was on weekly meds till the 5th December, then was told I will go back on monthly after that date didn’t happen still on weekly , and chasing the surgery week in week out to get my meds , this is a cheek
Visited February 2024
Crawcrook Medical Centre has not yet replied.
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Review titled Fit Note
Rated 2 stars out of 5
by John Howling - Posted on 29 January 2024
Rang practise for Fit Note on 26/01/2024, advised to use econsult which did not work, went to practise and given link. Sent info and returned to practise on 29/01/2024 to find it has not gone through. Received an email to resubmit details which you cannot reply to. Awful lot of red tape for a fit Note when the practise should have details of my injury from the QE Hospital. Not good at all, will have to contact practise again!
Visited January 2024
Crawcrook Medical Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
I registered with this surgery in January 2023 when I moved to the area. 12 months later they still have not obtained my records from my previous G.P. This has resulted in lost information. I have contacted them on numerous occasions by email, phone and in been constfobbed off!
Visited December 2023
Review titled Crawcrook Medical Centre
Replied on 09 January 2024
Good morning Could you please contact us on our email address nencicb-ng.A85014@nhs.net with your details and we will look into this for you. Medical records would normally come to us electronically from your previous GP but occasionally there is a problem with the transmission and in these cases we need to request a copy of your paper records through the PCSE. Many thanks for your feedback. Kind regards Jean Ward - Operational Lead
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Review titled Great appointment time.
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2023
Got an appointment at Rowlands Gill at 7.50am. I arrived early and I’d only just checked in when I was called through. The nurse was fantastic and efficient. I was done within 5 minutes. Having appointments at this time is great.
Visited November 2023
Crawcrook Medical Centre has not yet replied.
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Review titled Smoothly ran covid booster drive
Rated 5 stars out of 5
by Hayley Nicholson - Posted on 09 October 2023
Very well planned, smoothly ran covid booster drive. Lovely staff. Clean building. Parking was almost an issue but due to people leaving so frequently we didnt have to wait mong for a space.
Visited October 2023
Crawcrook Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Sue Watts - Posted on 11 October 2023
Arrived early for flu jab - thought I'd have a really long wait, but service was so efficient that I was leaving having had the jab, before my appointment time.
Visited October 2023
Crawcrook Medical Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
Came for my covid vaccination on Saturday and was offered my flu one at the same time which I accepted it was dealt with by extremely efficient staff and very pleasant staff as well it was dealt with very fast and efficiently
Visited October 2023
Crawcrook Medical Centre has not yet replied.
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Review titled Efficient Clinic
Rated 5 stars out of 5
by Elizabeth Lederer - Posted on 11 October 2023
Very well organised Flu Vaccination Clinic. All staff helpful, efficient and friendly. One way system a good idea helps the clinic flow efficiently. I haven’t had any problems with the vaccination.
Visited October 2023
Crawcrook Medical Centre has not yet replied.