Skip to main content

Cheadle Hulme Medical Group - Ratings and reviews

Reviews

Displaying 1 to 10 of 25

  1. Review titled Online form not working

    Rated 3 stars out of 5

    by Anonymous - Posted on 23 January 2024

    Frustrating to fill in online form but no call back. No confirmation that it has gone through ok and cannot fill it in unless surgery is open which I don't understand as have to wait another day now to attempt. Was so hopeful this was going to help me as have hearing loss and cannot cope well on the telephone.

    Visited January 2024

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  2. Review titled Caring practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 July 2023

    I've been a patient with Cheadle Hulme Medical Group a while, but usually in good health, so haven't used the service much. Recently I've been suffering with reoccurring urine infections, which present suddenly, leaving me in pain, struggling at work. The service has been fantastic. Immediate access to telephone support, with fast access to antibiotics, alongside other diagnostics. The GPs I have spoken to, have listened, been supportive and understood the need to treat my symptoms quickly without delay to prevent further complications and unnecessary time off work. Thank you Cheadle Hulme Medical Group.

    Visited July 2023

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  3. Review titled Unbelievable service

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 June 2023

    Between phone call at 8.45am and 11.30 am I had a repeat blood test followed by appointment with Dr, then ECG and 2nd blood test then off for X-ray at Stepping Hill. Couldn’t ask for friendlier service . Thank you all very much.

    Visited June 2023

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  4. Review titled Great practice

    Rated 5 stars out of 5

    by Lucy Haygarth - Posted on 22 June 2023

    I have visited the GP for the first time in a long time last week. I got an appointment quickly, the reception staff were lovely, the doctor was fantastic and really helped me. I have also been referred to other services quickly and efficiently. I’ve had a really good experience so Thankyou. I know how hard it is to provide this in todays society.

    Visited June 2023

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  5. Review titled Waiting for 2 hours to get through

    Rated 2 stars out of 5

    by Anonymous - Posted on 31 March 2023

    I am currently on hold on your telephone system and have been on hold for 2 hours - in that time I have moved from a starting position of 8 to position 3 - I have not moved from position 3 in over an hour. This is terrible and something needs to be done to improve this service - this is not good customer service.

    Visited March 2023

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  6. Review titled Great new service

    Rated 5 stars out of 5

    by Cheryl Chatterton - Posted on 05 January 2023

    I know the practice has been working on making improvements to manage demand and volume of calls received by reception. The phone options have been improved and my waiting time was very quick. I have just spoken with the most lovely and helpful person, who also gave me some really useful advice . Really good service!

    Visited January 2023

    Report as unsuitable

    Review titled Cheadle Hulme Medical Group

    Replied on 09 January 2023

    Dear Ms Chatterton Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we are providing. The telephone lines are exceptionally busy currently, as is demand for services, so we know there can be a wait for calls to be answered. I am glad you didn't have to wait too long and will let the team know your feedback. Thank you again for taking the time to pass this feedback on Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group

    Report as unsuitable


  7. Review titled 1 hour 30 minute waiting with austistic child

    Rated 1 star out of 5

    by Majid Hussain - Posted on 19 January 2023

    My wife booked emergency appointment for my autistic child.Receptionists always been very concerned and cooperative.But when it comes to waiting time with Doctors,receptionists can’t do much.It’s very hard situation for me today when u have 2 austistic child.Especially when one autistic child 3 years old is with me in car and one autistic child is with mum at smithy waiting area.Appointment was at 10 am.Seen by the doctor at 11:30 am.1 hour 30 minutes waiting time.My 3 year old autistic goes to resource based nursery in Bredbury green at 11:45 which is 30 minutes away from home.Unfortunately we can’t go there. How hard it’s been,when autistic child gets annoyed by waiting.

    Visited January 2023

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.


  8. Review titled Process for providing test results needs review

    Rated 2 stars out of 5

    by Anonymous - Posted on 01 December 2022

    I contacted the surgery for test results. I was given a surprising, upsetting and worrying diagnosis over the phone by the receptionist. She was unable to answer my questions as she was not medically trained. She then said it would be fine for me to wait a week for a physio appointment to discuss the X-ray. I had to ask for a doctor to call me back. This is very poor and I believe only normal test results should be reported to patients by the receptionist.

    Visited December 2022

    Report as unsuitable

    Review titled Cheadle Hulme Medical Group

    Replied on 28 December 2022

    Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? I would like to investigate this further in order to identify any training needs and to discuss your experience with the GPs. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group

    Report as unsuitable


  9. Review titled Get appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 19 December 2022

    Not a prayer. Phone number incorrect. Try online? Need to be a brain surgeon. If you are not physically able to walk in to make an appointment you might as well go to A & E. Garbage.

    Visited December 2022

    Report as unsuitable

    Review titled Cheadle Hulme Medical Group

    Replied on 28 December 2022

    Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? For reference the surgery telephone number is 0161 983 5300 and I am not aware of any telephone outages on or around the date you posted. If you can get in touch I will take some information and report this to our telecoms provider to try and establish what happened when you were trying to get through. My understanding is that A&E waits are currently in excess of 12 hours - I think this demonstrates that all parts of the health service including hospitals and general practice are extremely busy and working at or beyond capacity. Whilst I am sorry you have experienced some difficulty getting through, be assured we are doing our best to help all our patients who need to access advice and treatment. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group

    Report as unsuitable


  10. Review titled Review follow up

    Rated 4 stars out of 5

    by Amy - Posted on 14 January 2023

    I was asked to email the practice so that a member of staff can contact me to discuss a review that I had left. I emailed the address given but the email bounced back.

    Visited December 2022

    Report as unsuitable

    Cheadle Hulme Medical Group has not yet replied.