Chalkhill Family Practice - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
I have received good care at Chalkhill Family Practice. They send me timely text reminders to book health checks and blood test appointments, and referred me to the relevant hospital, diabetes prevention programmes and clinical trials. The nursing staff are competent and friendly. I have recommended this Practice to family and friends.
Visited June 2023
Review titled Chalkhill Family Practice
Replied on 03 July 2023
We really appreciate you taking the time to share your feedback and value your kind words. I will relay your positive feedback to the whole team. Many thanks again and I am pleased that your received a good service from the team.
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Review titled Rude reception team
Rated 3 stars out of 5
by Anonymous - Posted on 09 June 2023
Good Doctors but unfortunately they got bad receptionists , rude, arrogant, make you feel more ill. They needed to be trained how they will deal with patients, GPs don't deserve that. They should get better team.
Visited February 2023
Review titled Chalkhill Family Practice
Replied on 12 June 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I am sorry that your recent experience with us fell short of expectations. . We will be using your feedback in our next team meeting to discuss this further. Many thanks for your review
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Review titled They do not care about their patients
Rated 1 star out of 5
by Paulina Buraczewska - Posted on 19 December 2022
I have been registered with Chalkhill Family Practice for over 5 years and only until this year there started to be issues. In march I have received a letter to re register, never have been given a reason but I have done it, only to find out during my call today in December that I have been removed from the system again. I'm not surprised that emergency service are swamped while local gp is not doing anything to support patients throughout the sickness. I am very disappointed.
Visited December 2022
Review titled Chalkhill Family Practice
Replied on 20 December 2022
I am sorry to hear that you have been removed from our list. Every so often we do send out letters to confirm your contact details and address. If we do not hear from you, then you will be removed from the practice list. Re-registering you will not take long, so please call us on 020 3836 5030 and we can look into this matter urgently.
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Review titled Zero or no service.
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
Never answer the telephone No other means of contact other than econsult. When booked on econsult, they would give you a date in a week time . They will force you to call 111. When call 111, 111 book same GP following day . Used to be a very good place but service levels gone downhill since covid.
Visited August 2022
Review titled Chalkhill Family Practice
Replied on 10 August 2022
I am sorry that you have been having problems contacting us. We are experiencing technical problems with our telephone system. This has been escalated to our IT providers. In the meantime you can either complete an eConsultation which is then triaged by the clinician or you can email us nhsnwlcc.chalkhillfamilypractice@nhs.net
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Review titled Careless Gp practice
Rated 1 star out of 5
by Swarna - Posted on 18 July 2022
I was asked to fill online consultation form for my health problem. Filling that, The reply came telling that doctor will call me after a week . I have to tolerate my pain for a week to get an advice over the phone. Then The doctor has call me 2 occasions. Each occasion 3 times within 2 seconds. Even though the phone was in my hand couldn’t get the call. Doctor didn’t let it ring & cut it all the times. What type of health service is this?
Visited July 2022
Review titled Chalkhill Family Practice
Replied on 08 August 2022
Patient care is extremely important to us and I would like to apologise for the problems you have had. I am keen to like to look into this matter further. Please can you email us with your details to nhsnwlccg.chalkhillfamilypractice@nhs.net so that we can investigate this further. Many thanks.
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Review titled Incompetent and zero ownership
Rated 1 star out of 5
by Ranjit - Posted on 11 July 2022
I have been waiting since 3 months to get registered. I have sent my documents three times but it seems the GP is not bothered. Every time I visit the GP, I am told that we will be registered by next week.
Visited July 2022
Review titled Chalkhill Family Practice
Replied on 18 July 2022
Thank you for raising your concern. We take all feedback very seriously. It would help very much if you would discuss the matter with Practice Manager so that she could address the situation. Please contact Practice Manager on 020 8736 7033 or you can send an email to nhsnwlccg.chalkhillfamilypractice@nhs.net for the attention of Practice Manager.