Central Gateshead Medical Group - Ratings and reviews
Reviews
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Review titled The Best Practice I’ve been to
Rated 5 stars out of 5
by Alex McCall - Posted on 18 October 2023
A best GP Practice, I’ve ever been to. The receptionist are obviously super busy but they are the most efficient and friendliest receptionist I’ve come across. Getting an appointment with them has never been a problem. At 8:30am, I’d be seen on the same day. Which is really unheard of at other practices. The health care workers from nurses to GP, are super sympathetic and patient with me while explaining my issues. I did not feel rushed whatsoever and are very efficient and informative in answering all my medical questions. Particularly the nurses, I can’t praise them enough. The best service of care I’ve had.
Visited October 2023
Central Gateshead Medical Group has not yet replied.
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Review titled how do you get an appointment
Rated 3 stars out of 5
by Mark - Posted on 25 July 2023
I recived a text asking me to make an appointment to see a GP. I called and was told I need to call at 8.30am for an appointment. 3 days I tried but couldn't get through. I guess I need to wait till its bad enough to goto a&e
Visited July 2023
Central Gateshead Medical Group has not yet replied.
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Review titled Resolved skin complaint - great doctors
Rated 5 stars out of 5
by David Turpin - Posted on 02 May 2023
Our son had a persistent rash below his eye. Standard treatment did not work. Several visits, tests and Advice and Guidance from dermatology resulted in 2 new creams being prescribed, and within 1 day of applying the cream, the rash was gone. So pleased.
Visited April 2023
Central Gateshead Medical Group has not yet replied.
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Review titled Prescription
Rated 3 stars out of 5
by Anonymous - Posted on 28 April 2023
My Consultant at QE issued me with a new medication. When it ran out showed details to practice to reorder which was accepted. Got a message later to say couldn't issue GP was going to write to consultant. After some period of time received message saying medication agreed and GP Pharmacist would issue. Didn't receive anything went to practice at first told couldn't have it but after showing authorised message on my phone it was agreed a prescription would be ordered. Received call later that day to say GP was not going to issue prescription but was going to write to Consultant. I pointed out this had already been done but was told that was the instruction from GP. I can remember when surgery was run by GP Without receptionists and didn't have these problems. God help the NHS.
Visited March 2023
Central Gateshead Medical Group has not yet replied.
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Review titled good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
yes its hard to get appointment, as phone always busy, this is not the reception fault as thy dealing with other patients, I find reception staff lovely friendly polite, remember people thy just doing their jobs, some GPs are lovely where others i would not see, we all have the same issue getting thru and we all have opinions, all i can say is keep trying to call. think all GP offices are having the same issue when you read about them, but remember be nice to the reception thy can only do what thy do.
Visited February 2023
Central Gateshead Medical Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Wilson - Posted on 23 January 2023
My husband has COPD and had a flare up yesterday, Sunday 22 January. Rang gcmc this morning 9.15, got an appointment for 9.50, seen GP and script for meds, honestly can't ask for better service than this, excellent, thank you very much
Visited January 2023
Central Gateshead Medical Group has not yet replied.
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Review titled Above and beyond care by an amazing doctor
Rated 5 stars out of 5
by Karen Charlton - Posted on 03 September 2022
My son visited this practice and the consultation was very thorough, everything was explained to him in an age appropriate way. The doctor he saw was amazing with him, he was becoming fearful of the treatment plan but she made him in total control and relaxed him immensely. It is difficult to get an appointment as the phone lines are always busy between 8:30-9:30 and pre-bookables are offered but with a waiting list. Whenever I have had telephone appointments I have always received them or a voicemail saying they had rang so communication is great but this medical practice. Always receive text message reminders which is great and I find the reception team nice and friendly. Outstanding practice with outstanding doctors
Visited September 2022
Central Gateshead Medical Group has not yet replied.
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Review titled Poor service for making an appointment
Rated 2 stars out of 5
by Andrea Reed - Posted on 14 June 2022
I did not visit the practice so the date is of reference as to when I've been trying to contact the practice. It is becoming increasingly difficult to get an appointment. I work full time my working day is 10 hours. I have tried for a full week to get an appointment, when I was unable to get through as there is no other way than to call to book one, I asked someone to drop my prescription off to ask for a repeat prescription. I received a text after opening hours to state that a repeat prescription wasn't possible and that I had to make an appointment. I tried again at 8.30 and could bit get through, so I rang straight after finishing work and did manage to get through to the receptionist, to be advised that there is no other way to make an appointment and have to call back at 8.30 am which I did for over an hour again and couldn't get through. They did mention an appointment could be booked for 4 weeks time, but I'm not being disrespectful but why on earth should a patient have to wait that long!! Most people like myself don't want to bother the Doctor, but I would like at least an online service where I can arrange and book appointments in this day and age. After some serious consideration I have started some treatment (HRT) that was prescribed last year and kind of need to have my prescription before I run out, however it's not looking possible that I will be able to do this.
Visited June 2022
Central Gateshead Medical Group has not yet replied.
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2022
I had to phone reception for advice and all I got was a sarcastic conversation about what I should or shouldn’t do. God help us if this is the future of the Nhs absolutely appalling behaviour.
Visited April 2022
Central Gateshead Medical Group has not yet replied.