Barlby Surgery - Ratings and reviews
Reviews
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Review titled Receptionist and admin teams needs training!
Rated 1 star out of 5
by James - Posted on 09 April 2024
Receptionist and admin team both provides horrendous service. No consistency / No care / No support. I was on hold for 45min to have my call disconnected by some unprofessional receptionist who simply didn’t care. I had to call back the practice 3x times - each time waiting in a queue for 35-40min. Already logged several complaints via emails and no acknowledgements or response. This is an awful practice thanks to it’s receptionist and admin team . Interestingly GPs are very good!
Visited April 2024
Barlby Surgery has not yet replied.
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Review titled Cancelled appointment without letting me know
Rated 2 stars out of 5
by NW6 resident - Posted on 11 September 2023
Was supposed to have a physio appointment this morning. Took half day off work for this only to arrive there and find out that they had cancelled my appointment without letting me know. Plus they wouldn’t rebook me and said I should call (even though I was physically there!) to rebook. Very unhelpful - both members of staff looked like they couldn’t care less tbh. Very disappointed.
Visited September 2023
Barlby Surgery has not yet replied.
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Review titled Very Bad Admin - GPS are Very Good
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
The reception and admin is extremley poor. I just got an text saying my appointment has been moved. It did not give me an option to see if it was suitable and did not tell me the time. Then i got another one saying my appointment with the physio has changed. None of this makes sense as i have 2 appointments ! Very poor. The app is a one way dicatatory messaging system that does not give you any way to contact them. When you call them it takes for ever. I had a call from a pharmacist giving me advice about my foot ! The person had access to my medical records and i questioned if they are appropriate person to give me advice and they just completely ignored me ! It was obvious they did not read my complaint or records when they spoke to me and expected me to repeat everything on my record. I said if they are not a physio how are you able to make a diagnosis ? They just ignored me. For all i know could have just been a cleaner passing with nothing better to do and answer the phone !!!
Visited May 2023
Barlby Surgery has not yet replied.
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Review titled receptionist is not helpful
Rated 1 star out of 5
by Ying - Posted on 30 May 2023
Helped my father to book appointment, and requested the GP to contact my father's number. GP called the wrong number, I tried to contact the receptionist, staff will ask the GP to contact my father in the afternoon. My father has not received any calls, I tried to contact the surgery again. I was told the GP will not contact the patient more than twice and I need to call them for the appointment next day. 1. Why they do not tell me on last phone conversation. Receptionist is unprofessional and not helpful. 2. It is not our fault of not answering the calls. The GP made mistake, why they cannot have special appointment to allow us to see the GP. Service from the surgery become worse and worse. 3. Even I contacted the GP at 8 o'clock, I will be late for my work. so hard to book an appointment. Not friendly for older patient, hard to book appointment for them, not accommend.
Visited May 2023
Barlby Surgery has not yet replied.
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Review titled Good reception staff but GP's poor on patient care
Rated 3 stars out of 5
by Christine O'Neill - Posted on 20 April 2023
Attended this surgery due to blood test results coming back normal and no follow up was given even through I had experienced certain symptoms? Shocking behavior. I had mild obstructive sleep apnea untreated by GP's for 14 years because of this laziness to follow up with patients. How is this being allowed to happen? Even when in an appointment for a different reason, still no follow up. I now have moderate obstructive sleep apnea. Two specific reception staff were very courteous and patient. Very well done to them.
Visited April 2023
Barlby Surgery has not yet replied.
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Review titled Awful practice no care or support
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Lack of support, issued with a warning because I ended the call with them as I feel they don’t help me with mental health issues or back problems. I was told not to contact so often . Also I was never referred to a specialist to get proper treatment for my back and now they are refusing to give me medication and issued me a warning I wasn’t rude I didn’t swear I was not aggressive this is disappointing
Visited April 2023
Barlby Surgery has not yet replied.
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Review titled staff disconnected call- 29/03/2023 1.48pm
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
contacted surgery and was 1st in the queue. after waiting for more than 15 mins, someone picked up then disconnected the call immediately. contacted again and another 20 mins gone before it was picked up and disconnected again. A waste of time. Used work phone on all calls- now trying again for 3rd time and will now stop after 5 mins.
Visited March 2023
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to read of your negative experience when calling the practice. I will discuss this with the team and investigate what when wrong and if this was a staffing error or an issue with the telephones. Kind Regards, Barlby Surgery
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Review titled no continuity, wait up to 1hr to speak
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I was expecting to receive a call this morning from a social prescriber to give me support, but she hasn't called. I phoned the surgery, but as usual, had to wait 30 mins to get through - up to one hour is not uncommon. Then they asked my date of birth and put me on hold, but never returned to the call. The service is a nightmare.
Visited March 2023
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to read of your difficulty being contacted by the social prescriber. This is a service provided to us by our PCN. I will forward your concern to the manager of the team to look into and address. Kind Regards, Donna Seymour Practice Manager Barlby Surgery
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Review titled Fantastic Doctors
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
The doctors are fantastic if you can ever get through to them, they never seem to pick up the phones and response via email is spotty. The Dr Iq app seems to work when it wants to, but in general it's almost impossible to book an appointment. They need to integrate a simple appt booking system into the dr iq app if they are going to push you to use it the whole time.
Visited March 2023
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to hear of the difficulty you are having when trying to book appointments. If you wish to attend the practice I can arrange a time for a member of our team to go through DRIQ. If you would like to take up this opportunity please let a member of reception team know. We have also installed a call back option on our phones to ease patient waiting time in call queues. Kind Regards Donna Seymour Practice manager Barlby surgery
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Review titled No answer!
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
This surgery does not answer its phone. I called in one morning last week at 10am when the phone lines open and was first in the queue. I was still first in the queue an hour later. Whilst in the queue there is a voice repeating you can book an appointment using dr iq. The problem is you can’t book a face to face appointment using the app and when you book an online appointment they ask you to call the surgery. Appalling disrespect of the ill’s time.
Visited February 2023
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to read of your negative experience at Barlby Surgery. We have now introduced a call back service so that patients no longer have to wait on the telephone. You are able to request both a telephone appointment or face to face appointment on DRIQ so if you would prefer a Face to Face appointment please state this and we will happily offer you one. Kind Regards, Donna Seymour Barlby Surgery