Birch Dental Practice - Ratings and reviews
Reviews
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Was told accepting new nhs patients and given appointment. To get there and be told it’s up to the dentist on the day if he takes you on refused a sign up as nhs but told I could join at a fee of £75 per 15mins. Terrible.
Visited June 2023
Review titled Birch Dental Practice
Replied on 05 June 2023
I’m very sorry to read this review regarding your experience at our practice. We are taking on new NHS patients but have been very overwhelmed with the demand. We are required to see a minimum amount of new patients a week but have in reality seen five times as many due to the demand. As a practice we are trying hard to maintain a service for our current patient base and see new NHS patients too. It is a very challenging situation but we are committed to meeting our responsibilities in a way that enables us to provide an effective and safe service. I am unable to comment on your case but would welcome you to contact the practice so that we can discuss it further. We have a robust procedure in dealing with patient concerns and welcome feedback so that we are able to address your concerns in a professional and proactive way.
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Mark C - Posted on 17 August 2022
My experience of this practice is excellent - the dental treatment I received was outstanding and has been very effective. The receptionists were helpful and I would highly recommend the practice. The quality of care and explanation regarding treatment options was most helpful.
Visited August 2022
Review titled Birch Dental Practice
Replied on 11 May 2023
Thank you Mark for taking the time to review our practice. It is so helpful to receive specific feedback, especially outlining your patient journey from effective receptionists through to excellent care from your dentist and nurse. We look forward to seeing you again.