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LWT Dental Care - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Great Practice

    Rated 5 stars out of 5

    by Douglas Oldale - Posted on 22 November 2023

    Due to a recent accident I required some rather extensive dental work, I was extremely fortunate to have registered with this practice a few years earlier. From the receptionists, through to the nurse and the dentist, it was the best dental experience of my life! Everyone was friendly, helpful and accommodating, I actually looked forward to going as the work progressed, on completion, I couldn’t possibly have been happier, absolutely thrilled with the results. Highly recommended!

    Visited October 2023

    Report as unsuitable

    Review titled LWT Dental Care

    Replied on 28 November 2023

    Dear Mr Oldale. Many thanks for taking the time out of your day to provide this feedback. We have shared these words with our team, and we are delighted that you have had such a great experience with us. Kindest regards, LWT Dental Care

    Report as unsuitable


  2. Review titled Excellent service

    Rated 5 stars out of 5

    by Andrew Swift - Posted on 21 September 2023

    I received excellent and prompt service when I contacted them about a difficulty and urgent concern .I was treated very quickly and all staff were friendly and supportive. An absolute model of good practice .Thank you.

    Visited September 2023

    Report as unsuitable

    Review titled LWT Dental Care

    Replied on 28 November 2023

    Dear Andrew. Many thanks for your kind words. We have shared this feedback at a recent practice meeting, and our team are overjoyed that you have had such a positive experience at the practice. Kindest regards, LWT Dental Care

    Report as unsuitable


  3. Review titled Waste of time

    Rated 1 star out of 5

    by Anonymous - Posted on 09 March 2023

    They refused to see me, saying: “No new patients, thats the way it is” Hopefully the dentists are not as obnoxious as the reception staff

    Visited March 2023

    Report as unsuitable

    Review titled LWT Dental Care

    Replied on 17 March 2023

    Many thanks for your comment. We feel that we need to explain the situation within our practice that has allowed for this experience to arise. Currently, we are operating a waiting list, and as patients are calling up seeking registration, patient's details are being taken. We hope that we will be able to start accepting new patients in the near future, upon successful recruitment of additional clinicians at the practice. As you can imagine within the NHS sector, most practices are oversubscribed, and the process of meeting demand is incredibly challenging. This is not unique to our practice, but most are finding this exceptionally difficult. We understand how frustrating this must be for prospective patients seeking NHS dental care, but the format that we have to update our current services at our practice is very basic, and does not allow for any elaboration as to what the actual waiting times are. Given the understanding of this frustration, and to assist the registration process, we update our individual practice website fairly regularly, when the situation changes. Please ensure that you keep visiting there from time-to-time for more accurate information. Regarding the comments received from our reception team, this will be fed back to our staff in the form of a practice meeting as well as further, enhanced training on how to deal with such phone calls. It is regrettable that you feel the need to voice these concerns in this manner, and we apologise for this. May we thank you for bringing this to our attention and we hope that we will be able to improve patient communications in the future.

    Report as unsuitable


  4. Review titled Refused registering

    Rated 1 star out of 5

    by Anonymous - Posted on 15 March 2023

    The receptionist said they are now accepting new NHS patients! However, the NHS website status is indicating otherwise. Dubious!!

    Visited March 2023

    Report as unsuitable

    Review titled LWT Dental Care

    Replied on 17 March 2023

    Many thanks for your comment. We feel that we need to explain the situation within our practice that has allowed for this experience to arise. Currently, we are operating a waiting list, and as patients are calling up seeking registration, patient's details are being taken. We hope that we will be able to start accepting new patients in the near future, upon successful recruitment of additional clinicians at the practice. As you can imagine within the NHS sector, most practices are oversubscribed, and the process of meeting demand is incredibly challenging. This is not unique to our practice, but most are finding this exceptionally difficult. We understand how frustrating this must be for prospective patients seeking NHS dental care, but the format that we have to update our current services at our practice is very basic, and does not allow for any elaboration as to what the actual waiting times are. Given the understanding of this frustration, and to assist the registration process, we update our individual practice website fairly regularly, when the situation changes. Please ensure that you keep visiting there from time-to-time for more accurate information.

    Report as unsuitable