Hanham High Street Dental Practice - Ratings and reviews
Reviews
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Tried to book appointment told no because I didn’t respond to their email I never got. Tried to explain this was fobbed off my last email ignored. Told them we had been with them 30years or more between us no joy. Staff rude not to answer my email. Will go elsewhere now already have an appointment with another practice. No need for this very unprofessional people an absolute joke not even the given the time of day. My advice don’t use them they are only after your money.
Visited September 2023
Review titled Hanham High Street Dental Practice
Replied on 12 September 2023
Hello, and thank you for your review. We cannot discuss individual cases on a public forum, however we can state that after reopening after the enforced Covid closure, we emailed all our active patients to advise them to contact the practice to rebook their checkup appointments. We resent emails to ensure our patients have received this, and our computer system can track the emails that have been received. The practice has over 8000 active NHS patients and we cannot chase up individuals who do not respond to our correspondence. Our staff respond to each email that is sent to us in a timely fashion, and stating on a public forum that that is not the case is simply false and an attempt at discrediting the practice and shifting blame. We are glad you have found a new dentist. Please ensure you check your spam folder in the future for any correspondence that may be important.
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Review titled Emergency treatment
Rated 5 stars out of 5
by Janet Jones - Posted on 22 August 2023
I contacted the dental practice as I was experiencing acute pain. The receptionist was extremely helpful. After taking details she rang back to offer me an appointment later that afternoon for which I was very thankful.
Visited August 2023
Review titled Hanham High Street Dental Practice
Replied on 22 August 2023
Hello Janet, thank you for your review. We are pleased that we were able to help you today. We look forward to seeing you again soon
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Review titled Terribly condescending and rude
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I tried to book an appointment but because i hadn't been there since 2019 due to being very ill with Covid they would told me I can only go on a 4 week private waiting list. When I tried to question this I was hung up on and although I have tried to call back no one is answering or responding to my message.
Visited March 2023
Review titled Hanham High Street Dental Practice
Replied on 07 March 2023
Hello, and thank you for taking the time to post this review. As on our NHS site information, we are not taking on additional NHS patients. Since we started seeing routine treatment again in November 2020, all existing patients were emailed to invite them back for dental examination. Those who did not respond to multiple emails, were deemed inactive and their NHS place was given to others who did. We can confirm that our reception staff have a slightly different version of events of the phone call, as does the follow up email accusing the practice of a multitude of sins. We hope you are able to find a dentist to manage your dental care who is more suited to your needs.