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Broad Walk Dental Practice - Ratings and reviews

Reviews

Displaying 1 to 6 of 6

  1. Review titled First class professionals

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 May 2023

    Very well run surgery with professional approach at all levels. In your first visit your mouth is quickly but throughly examined including X-ray and scan (you stand and it moves round your head), then a treatment plan is presented, booked in, and costs explained. Very impressed by them.

    Visited May 2023

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    Review titled Broad Walk Dental Practice

    Replied on 18 May 2023

    Thank you for taking the time to leave a 5* review. Here at Broad Walk Dental, the whole team works very hard to try and make sure that all patients have a pleasant experience. We look forward to continuing to provide you with quality care. Many Thanks Broad Walk Dental

    Report as unsuitable


  2. Review titled Great service, professional staff.

    Rated 5 stars out of 5

    by Atalia Feroleto - Posted on 17 April 2023

    I have visited the dental practice twice recently for both myself and my children. I found the receptionists on the desk to be very professional and approachable, they try their best to accommodate everyone's preferences for appointments which is a challenge. I have been able to get emergency appointments on the day on two occasions when required which was a great help. The dentist I received treatment from had excellent communication skills and was obviously very knowledable within her role ensuring that she provided the best treatment. She also provided good advice on after care etc. I would recommend this dental practice to both friends and family.

    Visited April 2023

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    Review titled Broad Walk Dental Practice

    Replied on 18 May 2023

    Thank you for your positive feedback. All of the staff here at Broad Walk Dental strive to provide the best service we can. It is always great to hear feedback from patients. We look forward to continuing to provide you with quality care. Many Thanks Broad Walk Dental

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  3. Review titled Best practice

    Rated 5 stars out of 5

    by Elizabeth Elvin - Posted on 05 January 2023

    From entering the dentist surgery to leaving. Top class service. Well looked after. Dental care top class. All staff polite and helpful

    Visited January 2023

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    Review titled Broad Walk Dental Practice

    Replied on 06 January 2023

    Thank you for your feedback. We are all glad to hear about your positive experience at the practice and we look forward to continuing to provide you with quality care. Many Thanks Bethan Practice Manager Broad Walk Dental

    Report as unsuitable


  4. Review titled Great Practice

    Rated 5 stars out of 5

    by Philippa Heath - Posted on 05 January 2023

    The staff are always very welcoming and friendly. They are efficient and helpful and patient. Clean and tidy.waiting area with plenty of seating.

    Visited January 2023

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    Review titled Broad Walk Dental Practice

    Replied on 05 January 2023

    Thank you for your feedback. The staff at the practice work hard to ensure a positive experience. We look forward to continuing to provide you with quality care. Many thanks Bethan Practice Manager Broad Walk Dental

    Report as unsuitable


  5. Review titled Brief and poor treatment

    Rated 1 star out of 5

    by Mark Ellison - Posted on 19 December 2022

    I booked a 30 minute scale and polish appointment, where I was rushed through the hurried and brutal scaling, with an incredibly brief polishing and little interaction, it was like they were trying to rush through to get a break. I was not even given a professional flossing. The whole 30 minute appointment lasted less than 12 minutes from walking in until walking out. The receptionist was blunt and rude.

    Visited December 2022

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    Review titled Broad Walk Dental Practice

    Replied on 04 January 2023

    Thank you for your feedback. We are sorry to hear you were not completely happy after visiting us at the practice. When an appointment for a scale and polish is requested by a patient without a clinical recommendation from a dentist, this is booked on a private basis and 30 minutes is the shortest appointment length we offer. It is not possible for a clinician to know the length of time required before attending depending on the amount of scaling necessary, and sometimes patients do not require as much scaling as others. When the treatment is recommended by a dentist following an examination, the appropriate amount of time can be determined more easily. We apologise that you felt rushed through for the staff to get a break. We can assure you this was not the case at all and we definitely do not want patients to feel this way. Flossing is unfortunately not something the hygiene therapist would perform on a patient. I am sorry you thought the receptionist was blunt and rude, this will be discussed at our practice meeting this month. If you would like to discuss this further, I would be happy to arrange a suitable time to do so. Many Thanks Bethan Practice Manager Broad Walk Dental

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  6. Review titled Amazing service

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 October 2022

    The dentist and staff at the practice are knowledgeable, extremely skilled and helpful. They responded to need and gave excellent treatment and advice.

    Visited April 2022

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    Review titled Broad Walk Dental Practice

    Replied on 01 December 2022

    Thank you for your 5 star review. The entire team works incredibly hard to ensure patients have a positive experience. We look forward to continuing to provide you with quality care.

    Report as unsuitable