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Nottingham NHS Urgent Care Centre - Ratings and reviews

Reviews

Displaying 1 to 10 of 29

  1. Review titled Excellent Service

    Rated 5 stars out of 5

    by Tony Sandland - Posted on 06 December 2023

    Very impressed with the Doctor - showed tremendous patience interest and enthusiasm - listened carefully - discussed options and took decisive action.

    Visited December 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  2. Review titled Bad Experience

    Rated 2 stars out of 5

    by Anonymous - Posted on 19 August 2023

    Experience in clinic today was horrible. The two nurses one more senior had no empathy and were rude with attitudes. My daughter was in tears. Unprofessional unforgivable treatment.

    Visited August 2023

    Report as unsuitable

    Review titled Nottingham NHS Urgent Care Centre

    Replied on 21 August 2023

    Many thanks for leaving your feedback about the Urgent Treatment Centre. We would like the Head of Service to apologise for the experience you have described, and look into what happened with the Nurses involved. Please get in touch via our email address and we will ensure you are contacted. ncp.customercare@nhs.net Many thanks, Patient Experience Team

    Report as unsuitable


  3. Review titled Great service

    Rated 5 stars out of 5

    by Anonymous - Posted on 02 August 2023

    I arrived at the centre at around 7am, explained what was wrong to the receptionist who was extremely polite and helpful. I sat down and waited less than 5 minutes to be seen. The gp was so helpful and clear. It was a quick efficient service.

    Visited August 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  4. Review titled Excellent Treatment

    Rated 5 stars out of 5

    by A Murray - Posted on 27 August 2023

    The receptionist was personable and helpful. After a very short wait, I was treated for an arm wound following a fall. I was very impressed by the care and treatment I received from the Clinical practitioner. Thank you!

    Visited August 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  5. Review titled Kind fast and medically spot on

    Rated 5 stars out of 5

    by Anonymous - Posted on 01 August 2023

    Went around 10 and left 11.30 so really fast …had stupidly lost a cotton wool bud in my ear ..difficult for them to get out but they calmly efficiently got it out of my ear. No judgment on my stupidity …thanks to everyone there

    Visited August 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  6. Review titled Credit to the NHS

    Rated 5 stars out of 5

    by Pete White - Posted on 27 August 2023

    Had to visit as I had some insect bites which had become infected. In and out with prescription in my hand in less than an hour. All staff from receptionists to Dr were pleasant and down to earth.

    Visited August 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  7. Review titled I could not have asked for better treatment

    Rated 5 stars out of 5

    by Gerry - Posted on 06 July 2023

    Everything was explained, a prescription was given, x-rays, BP, temperature taken, INR blood, and Sugar-level. I left a new person to whom went in. Thanks to all!

    Visited July 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  8. Review titled Brilliant practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 June 2023

    Wonderful and welcoming security staff, staff on reception and medical professionals. They were all great at reassuring my little boy who was nervous and were polite, professional and friendly. Thanks so much

    Visited June 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.


  9. Review titled Disappointing Opening Times

    Rated 3 stars out of 5

    by Rob - Posted on 25 May 2023

    I was advised to go down to the Urgent Treatment Centre by my gp practice as there was no gp cover available today - a Thursday. the earliest urgent gp appointment is at 4pm on Tuesday - 5 days time (bank holiday weekend). I arrived at the Treatment Centre at 7.30pm to be told that it closed at 7pm. The very large sign on the outside of the building clearly displays the opening time as 7am - 9pm. I was advised to phone 111 as there was a 9 hour wait at the qmc. 111 call complete and told gp would phone back within 2 hours. I explained that I would drive home and wait. gp phone 3 time in a minute whilst I was driving and closed the case. I arrived home and called 111 again. No way simple way to re-refer, I had to spend another 10 minutes going through the same questions as I had done 30 mins earlier. I am now waiting to see if the ooh gp calls. Lessons to learn: The timings of the Urgent Care Centre need re-publishing to all Primary Health providers; the signage on the Urgent Treatment Centre needs to be corrected; the 111 phone system needs to be amended to be able to make additional specific e.g. I will be driving the patient home for the next 30 mins; I'm sorry I missed the call I was driving, please ask the ooh gp to call back or at least have a button for re-referral. I am a strong supporter for the nhs and have a clinical emergency care (Trauma) background but cannot help feeling a little let down and disappointed at the moment. Please also note that this comments system does not allow for abbreviations to be capitalised i.e. gp, qmc and nhs.

    Visited May 2023

    Report as unsuitable

    Review titled Nottingham NHS Urgent Care Centre

    Replied on 30 May 2023

    Many thanks for providing feedback on your recent visit to Nottingham's Urgent Treatment Centre. Your feedback was forwarded to the Head of Service, and the following response received:- The change to opening times at the UTC is a temporary measure, unfortunately, the signage at the front of the building cant be changed until a decision has been made about the permanent times of the UTC The NHS website used to submit the feedback contains the current opening hours Overview - Nottingham NHS Urgent Care Centre - NHS (www.nhs.uk) The citycare website has the current opening hours Urgent Treatment Centre :: Nottingham City Care The current times are listed on Google NHS 111 has the correct times for the UTC And all practices were made aware of the current opening hours, we apologise if this patient was given the incorrect information from her GP practice in regards to our current opening times. The other points raised do not relate to the UTC so I am unable to comment on these Thanks again for your feedback, and we hope you find the response from the Head of Service helpful. With best wishes, Customer Care Team, Nottingham CityCare

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  10. Review titled Great service

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 May 2023

    Excellent all round service. Very polite friendly and professional. treatment and diagnosis very clear and informative.

    Visited May 2023

    Report as unsuitable

    Nottingham NHS Urgent Care Centre has not yet replied.