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Walsall Healthcare NHS Trust - Ratings and reviews

Reviews

Displaying 1 to 10 of 25

  1. Review titled Caring and understanding

    Rated 5 stars out of 5

    by Jennie Bainbridge - Posted on 14 February 2024

    My daughter saw ENT in clinic due to getting an earring back embedded in her ear. She was extremely nervous about having this taken out. The doctor and the nurse that dealt with her were both lovely. Calmed her down, talked to her ( she’s 10) and got the earring out with minimal fuss. I felt she was really well cared for and the after care advice was excellent.

    Visited February 2024

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    Review titled Walsall Healthcare NHS Trust

    Replied on 21 February 2024

    Thank you Jennie Thus feedback is very much appreciated and I will ensure it is passed on to the team. I hope your daughters' ear is now well healed. Kind regards Garry

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  2. Review titled Maternity

    Rated 5 stars out of 5

    by Dawn - Posted on 01 March 2024

    Daughter went in hospital 29/02/24 to have baby midwife jodie and student looked after my daughter really well. Decorated all the room with lights to make room cosy really good midwife thankyou jodie was really nice experience x

    Visited February 2024

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    Review titled Walsall Healthcare NHS Trust

    Replied on 04 March 2024

    Dear Dawn Thank you for your comment it is very much appreciated and I am glad your daughter was looked after really well. I will share with the Maternity team and I hope mum and baby are doing well. Kind regards Garry Associate Director Patient Voice

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  3. Review titled Superb professional staff

    Rated 5 stars out of 5

    by Chris Eddins - Posted on 01 March 2024

    My brother who is 78 was taken into route 142 after a fall banging his head. The doctors, nursing and ward staff were brilliant. They took Obs and reviewed all my brothers meds, went through every aspect of his daily living, gave him drinks and lunch. Organised a 3 day Care package. Words are never enough, they're wonderful

    Visited February 2024

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    Walsall Healthcare NHS Trust has not yet replied.


  4. Review titled Another cancellation!

    Rated 1 star out of 5

    by Anonymous - Posted on 26 January 2024

    Surgery was scheduled for 9th January and was cancelled because of the strikes. Booked again for surgery on 18th January but cancelled again, no explanation given. Rescheduled for 26th January so I arrived as planned at 7am. Went through all the usual assessments and then the consultant decides to cancel, again no explanation given. I’ve been waiting for this surgery since 2021 and you have completely failed me. Disgusting behaviour from the consultant today.

    Visited January 2024

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    Review titled Walsall Healthcare NHS Trust

    Replied on 29 January 2024

    Thank you for the feedback, this is of course disappointing and I regret your experience and the way it has made you feel. Please contact my team on 01922 656463 so we can discuss this matter further with you and seek to provide resolution. Regards Garry Garry Perry Associate Director Patient Voice

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  5. Review titled good patient care

    Rated 4 stars out of 5

    by Jacqueline Reece - Posted on 09 January 2024

    i would like to say a huge thank you to the nurses and a&e doctors who came to my assistance on Friday 05/01/24 when i fainted whilst waiting for a perscription in the outpatients department following discharge from a procedure in endoscopy that morning. the doctors and nurses, reassured me, took my pulse, blood pressure and sugar levels whilst still in outpatients, and stayed with me until I was OK. I was then able to go home as planned without being admitted to a&e.

    Visited January 2024

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    Review titled Walsall Healthcare NHS Trust

    Replied on 11 January 2024

    Dear Jacqueline Thank you for your feedback. I am very pleased to learn of your positive experience and the acre and attention you received following you faint. I will be sure to pass this on and I hope you are now feeling better. Regards Garry Associate Director for Patient Voice Walsall Healthcare NHS Trust

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  6. Review titled poor communication from some nurses

    Rated 2 stars out of 5

    by Anonymous - Posted on 08 October 2023

    We felt anxious and left uncertain at what was happening through my husbands treatment . The communication between patients and some treatment nurses needs to be kinder , more informative and explanatory.

    Visited October 2023

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    Review titled Walsall Healthcare NHS Trust

    Replied on 19 December 2023

    Thank you and I am sorry this was your experience. As a Trust we promote the principles of 'Its OK to Ask' which encourages patients and carers to get involved in their care based on what is wrong with me, what do I need to do and how important is this. Staff are appraised on these expectations and the wider principles of patients being active partners in care. We are striving to improve the communication channels and more so ensuring staff are delivering compassionate and kind care. I am sorry this was not your experience and not to the standard we want for those who use our services. Thank you for taking the time to feedback and I hope your husband is feeling better. Regards Garry Garry Perry Associate Director Patient Relations and Experience

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  7. Review titled Best of treatment

    Rated 5 stars out of 5

    by Jean Folks - Posted on 17 August 2023

    I never attend hospital thankfully but this week had occasion to visit 3 times all in one week. The treatment we had on all occasions was second to none. Efficiency and politeness all round. Well done to you all.

    Visited August 2023

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    Review titled Walsall Healthcare NHS Trust

    Replied on 21 August 2023

    Dear Jean Thank you for your lovely feedback which I will be sure to pass on. Regards Garry Garry Perry Associate Director Patient Relations and Experience

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  8. Review titled Could not have had better service

    Rated 5 stars out of 5

    by Jeffrey Hardwick - Posted on 11 July 2023

    After being admitted to The Manor with pneumonia I was taken to Ward 3. I must say the staff all worked very hard to aid my recovery and I will be forever very thankful for what they did.

    Visited July 2023

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    Review titled Walsall Healthcare NHS Trust

    Replied on 19 July 2023

    Dear Jeffrey Thank you for your comment and we are grateful for you taking the time to leave your positive feedback regarding your care and treatment on Ward 3. I will be sure to pass this on and hope you are now feeling better. Regards Garry Perry Associate Director Patient Relations and Experience

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  9. Review titled Lack of Nursing

    Rated 3 stars out of 5

    by Barbara - Posted on 17 July 2023

    Whilst attending the In Health Section of the Manor for an MRI Scan, despite on the form that pads would be given for support whlist on the "conveyor belt", none were given or offered. After the scan, being epileptic, I am sometimes unsteady on my feet, and I was having difficulty getting my croc shoes on. I pointed this out to both of the nurses and they were oblivious to my needs. I fortunately after a while succeeded in putting on my shoes and fortunately did not fall flat on my face. The uniforms were being worn, but no nursing skills were being displayed.

    Visited July 2023

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    Review titled Walsall Healthcare NHS Trust

    Replied on 19 July 2023

    Dear Barbara Please accept our apologies for this experience and I am genuinely sorry to learn of the difficulties you encountered. The MRI unit is managed by In-Health as you have pointed out and I will be sure to pass this over to the team for comment. Regards Garry Garry Perry Associate Director Patient Relations and Experience

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  10. Review titled Delivery Suite Care

    Rated 5 stars out of 5

    by Stephanie Colbourne - Posted on 27 July 2023

    I delivered my first baby on 25.7.2023 and wanted to note down the exceptional care that I received from the midwives right from induction of labour through to postnatal. I would especially like to thank the outstanding delivery midwives who helped me to safely deliver my baby and did not leave my side for one moment. They were so supportive, patient and empowering that they made me believe I could do it when I didn't feel like it! I cannot fault their care, I will be eternally grateful to them for helping me bring my pride and joy into the world and it is truly an experience I will never forget.

    Visited July 2023

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    Review titled Walsall Healthcare NHS Trust

    Replied on 21 August 2023

    Dear Stephanie Thank you for your comment and noting the exceptional care that you received in the delivery of your new baby. I will ensure that this is past on and wish you great joy and happiness. Regards Garry Garry Perry Associate Director Patient Relations and Experience

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