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The Royal Wolverhampton NHS Trust - Ratings and reviews

Reviews

Displaying 1 to 10 of 11

  1. Review titled Inaccurate information led to healthcare delays

    Rated 1 star out of 5

    by Anonymous - Posted on 07 January 2024

    Asked my GP to refer me to this Trust as an out of area patient after seeing they had a good reputation for neurology on their website and offering appointments at Wolverhampton. When I received my appointment details, it was at a medical centre the other side of Telford, which is about another 30 miles away from Wolverhampton. I wasn't able to travel to Telford and had expectations that my appointment would be at Wolverhampton, as stated on their website. Apparently, there is a new hub for neurology at Telford. Misleading and inaccurate information led to me cancelling my referral.

    Visited August 2023

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 10 January 2024

    Thank you very much for taking the time to post comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  2. Review titled Appalling waiting times

    Rated 1 star out of 5

    by Anonymous - Posted on 06 May 2023

    I'm writing this as I wait for my 72 year old mother after being in a&e for 9 hours. Having still not seen a Dr for suspected blood clot in her leg! I'm having to advocate for my mom to get pain relief and have received more attentive care over the phone from Same day emergency care than we have done face to face on a&e. Not to mention they will not let me sit with my mom is a waiting room which is not at all full. Having recently lost a relative due to a blood clot in this hospital a few weeks ago. I pray nobody experiences such treatment. I'm absolutely disgusting.

    Visited May 2023

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 10 May 2023

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  3. Review titled Inadequate appointment system

    by Vincent518 - Posted on 03 April 2023

    By chance I found out that my blood pressure was 170 over 84, this came about because my wife attended the New Cross Hospital drop-in centre only after phoning 111. After a three hour wait she had her blood pressure tested, unrelated to the reason she was there, and it was high, the doctor was most concerned and scared the hell out of her informing her she is in imminent danger of a stroke or heart attack. By magic she got an appointment to see a GP the next day, miracle. Previous to that my wife had an appointment that would have meant a five-week wait. We also purchased our own blood pressure testing machine and as an act of solidarity I test myself. Guess what, mine was even higher !!!! I called my surgery, Alfred Squire Road, and there were no appointments left and given recent experience I knew if I called the surgery the appointment would be weeks away. Bearing in mind my blood pressure was higher than my wife's and her readings were considered dangerously high then you can imagine the idea of waiting several weeks would be somewhat alarming. So I call the surgery and I simply would not wait and would take the responsibility for my situation, reflecting on my wife's experience. Miracle, got an appointment for next day, I did not see a doctor but a nurse practitioner, they checked my BP 4 times and said that I should log my BP twice a day for 14 days and I would need a blood test, I would receive a link via text to book an appointment. I have not received a link, also I haven't a clue what the name of the nurse is so who do I give my test results to?? I was not given a follow-up appointment to discuss any medication or any treatment plan. This means I will either have to queue up at 8 o'clock in the morning or call and be in a very long queue - the other option is to book an appointment in 6 weeks plus in the future. So I have dangerously high blood pressure, and have had no treatment or prospect of getting any. I will have to call my surgery for the fourth time to see a resolution and I understand that stress is bad for people with hypertension

    Visited March 2023

    Report as unsuitable

    Provided by Care opinion

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 05 April 2023

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  4. Review titled Fantastic Level of Care

    Rated 5 stars out of 5

    by Alexander White - Posted on 07 March 2023

    On Saturday 4th March I woke with bad pain in the middle of my chest which got worse during the next half an hour. I contacted 111 and the clinician on the other end of the line was extremely thorough and kind; requested an emergency ambulance which arrived in under twenty minutes with three amazing paramedics on board. They calmed me down and got me stable ahead of taking me to the hospital. I received the very best level of care and support from every member of the nhs staff who attended me, fourteen of them in total, I was supported and kept informed throughout my time in their care receiving six ecgs, four sets of bloods and six blood pressure checks plus a chest X-ray. They suspected a heart attack but once the tests were back it turned out to be a muscular problem which mimicked the symptoms of an attack. I cannot thank them enough for their incredible service, massive thanks to the doctor, nurses, porters paramedics, lab technicians and 111 for everything you did for me.Totally incredible thank you.

    Visited March 2023

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 15 March 2023

    Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  5. Review titled Amazing treatment

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 April 2023

    In January my husband had a heart attack, he was taken straight to New Cross for emergency treatment by the ambulance and given life saving treatment, the team from ambulance to doctors and nurses saved my husband life, amazing dedicated team of people, we will forever be thankful

    Visited January 2023

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 19 April 2023

    Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  6. Review titled Very poor

    Rated 1 star out of 5

    by Anne-marie Shore - Posted on 30 November 2022

    Adults sitting on the floor, very ill children sleeping on blankets on the floor, no one went round asking how you felt or if help was needed, each section starts your wait time at the time you enter it, this was not explained. Mine in the emergency section was 13 hours. Surely if you are admitted with acute pain you should not be left without pain relief?? It was like a war zone, I found it hard to believe this was 21st century medical care. I was actually lucky, I could afford to buy drinks and food if needed, a family with young children behind us could not, we bought them some. If you go to a&e wait time, if you are then sent to assessment section, you have a wait time, when seen, sent to emergency section they have a wait time as well, if the average wait is between 4-8 hours, do the maths, wait times in each section is actually way longer, however although each section for emergency care for statiscal purposes is counted separately, you are still the same person with the same condition doing one visit for emergency care. The ceo needs to go spend time there and see what is actually happening.

    Visited November 2022

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 01 December 2022

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  7. Review titled Poor practice

    Rated 3 stars out of 5

    by Gail - Posted on 12 November 2022

    A note outside A 9 door saying no relatives or visitors allowed in this ward. Sorry for the inconvenience is so uncaring and dismissive of the emotions that traumatised patients and relatives are going through . This isn’t inconvenient it’s in humane . What is the science or rationale . Has there been a sudden increase in Covid cases or is it something else . When will the National Health Service realise that visitors can help especially when nurses are so stretched . Hearing my brother over the phone in extreme distress with knowone present was absolutely heartbreaking. We are not in lockdown now . Yes of course restrict numbers but don’t completely ban human contact .We can wear masks , gowns & wash hands . This is about compassion and human rights . It’s not ok !!!

    Visited November 2022

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 15 November 2022

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  8. Review titled Unbelievable

    Rated 1 star out of 5

    by Luke - Posted on 07 September 2022

    Had an appointment which I needed to cancel as it states that failing to attend without cancelling will result in withdrawal of service. Have so far spent around 4 hours a day for 3 days attempting to call. As yet I have not managed to get through to anybody at all in cardiac investigations, the closest I got was spending 3 hours in position number 1 in the queue. I can only assume the person before me was very unwell to need to speak to the teal for 3 solid hours. So now I have no option but to miss my appointment as I am physically unable to cancel it.

    Visited September 2022

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 08 September 2022

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  9. Review titled Grateful

    Rated 5 stars out of 5

    by Gill Phillips - Posted on 31 December 2022

    I was admitted for a cardiac ablation under local anaesthetic as a day patient. From the moment I arrived until the moment I was discharged I had first class treatment. I was constantly observed and monitored. I could not fault the treatment and care I received. Thank you

    Visited July 2022

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 06 January 2023

    Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion


  10. Review titled Poor hospital

    Rated 1 star out of 5

    by Emma Dunne - Posted on 26 July 2022

    Was advised to attend as had been poorly for 3 days. Sat in A&E for 2 hours to be seen by a nurse who took my temp and my blood pressure of which was extremely high for me. To be told to sit back in the waiting room to be seen by a doctor. Another 2 hours later my name was called out to be walked to another waiting room upstairs to wait again a further 3 hours. 7 hours in total I waited with a fever feeling very poorly and not once did anyone re check my temp within the 5 hours after I first initially seen someone. It was 9pm and just wanted my antibiotics and go home, I was then informed I'd have to come back the following day as the pharmacy shut at 6pm and the medication can only be collected from them. As I left there were people all along the corridor on the floor, including children waiting to get into the waiting room. Then after all that a lovely £7 parking fee to pay plus extra for the return visit the next day to collect prescription which took over an hour! I have never ever been in a hospital like this before and if you have an alternative hospital to attend, go there not here. I will never return to this hospital ever again!

    Visited July 2022

    Report as unsuitable

    Review titled The Royal Wolverhampton NHS Trust

    Replied on 27 July 2022

    Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**

    Report as unsuitable

    Provided by Care opinion