The Christie NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 10 April 2024
My experience at first was promising, met lovely consultant and my designated nurse. My news is not good but have been given some hope. Then it goes a bit pear shaped . Nurses must be to busy I can’t get to speak to my nurse on the same day, Had an appointment waited two and a half hours Doctor walking about trying to find a room. Patients turned up who should have been getting telephone calls that day. We all have enough to deal with without all this disorganisation. One time had to speak on the corridor which I find unacceptable. A bit of respect and kindness goes a long way please.
Visited April 2024
The Christie NHS Foundation Trust has not yet replied.
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Review titled The good and bad
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Following a period of otherwise first class care and support it has been distressing to learn of an in patients experience of the last 24 hours. Moved wards late at night, filthy bathrooms meaning they could not shower, missing medication and a nurse apologising it was because she’d been off two weeks (so not alert), and sharing the reason for ward move was to make way for a dying patient. The learning I think is better communication. Don’t move too late, just apologise for lack of meds, and don’t share re dying patient with one who may be facing same soon, very sad though this all is. But clean so all can use the shower. Ever grateful for otherwise excellent care and support but last day has been horrid.
Visited March 2024
Review titled The Christie NHS Foundation Trust
Replied on 05 March 2024
Dear Anonymous, Thank you for taking the time to leave this feedback for us, and I'm very sorry to hear of your recent negative experiences, although glad to hear this is not a regular occurrence and the level of care received is usually very good. It is unfortunate that on this occasion, you have needed to leave negative feedback for us, but we are always glad of this, to give us the means to learn from our mistakes and ensure we continue to improve. I would need further information to be able to pass this feedback on, so if you would like us to raise these concerns for you, please contact us 0161 446 8217 or email pals@christie.nhs.uk and we will be happy to help pursue this on your behalf. Kind regards Chloe Moles, patient experience officer
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Any questions asked were never answered always past on and still no answer Poor hygenine standards nurse don’t wash hands after each patient when ask why told no need to No bed side manner All in all the worst experience ever patient crying out in pain no one coming to comfort just drug shoved in mouth and held by patient and then nurse just walks away Don’t no when next treatment will be they can’t tell u it might be tomorrow Cleaner gave us more information
Visited October 2023
Review titled The Christie NHS Foundation Trust
Replied on 29 January 2024
Hi there, we're very sorry to hear that you had a bad experience on this occasion, please could you contact us at the-christie.pals@nhs.net to further discuss this? Many thanks.
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Review titled Major operation
Rated 5 stars out of 5
by joanne scoble - Posted on 01 August 2023
If you can feel reassured in a strange environment Christie’s is the place . Quality care in this day and age is priceless. Attentive nurses and doctors throughout my procedure . And you still feel human , cared for and listened to . Fantastic team carry on being top quality.
Visited July 2023
Review titled The Christie NHS Foundation Trust
Replied on 01 August 2023
Dear Joanne Thank you for such kind feedback, I am pleased you have had a positive experience at The Christie. Please be assured your comments will be shared.
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Review titled Lack of communication
Rated 3 stars out of 5
by JeffreyRawlins - Posted on 06 May 2023
My partner had to cancel her appointment last Tuesday but was promised a telephone call This never happened & she rang 5 times but could not get ananswer
Visited May 2023
Review titled The Christie NHS Foundation Trust
Replied on 11 May 2023
I am sorry to learn your partner did not receive a telephone call. If you would like us to look into this further for you, please contact PALS on 0161 446 8217 (Monday-Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us investigate and respond fully to the concerns you have raised.
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Review titled No follow up
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2023
I expected follow up appointments after cancer treatment. When Covid came it seems cancer follow ups were unnecessary. Follow ups were then over the phone and were then made a permanent arrangements. This is not ideal for the patient who liked the reassurance of a physical examination and blood tests. We as patients do not have the medical knowledge of Doctors or the many years of training. I am told this situation is to continue indefinitely due to Covid. They do not want patients in this Hospital. It will become somewhat of a white elephant if patients cannot enter resulting is more preventable deaths from cancer. There is no point in money being spent on research when there are no patients
Visited December 2022
Review titled The Christie NHS Foundation Trust
Replied on 24 January 2023
I am sorry to learn of your concerns. I can confirm that we do see patients in person, in addition to telephone consultations. If you would like us to look into this further for you, please contact PALS on 0161 446 8217 (Monday-Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us investigate and respond fully to the concerns you have raised.
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Review titled Radiology Department
Rated 5 stars out of 5
by Ian Murray - Posted on 04 November 2022
I accompanied my wife Joan who attended the department yesterday for an 8.00am appointment for a ct scan. The scan flagged up a small blood clot on her lung and the young man conducting the scan called me from the waiting room to explain what he had found. He described the issue and answered our questions and concerns in a calm and reassuring manner and proposed that my wife be seen by a team from the aacu for further examination once a place became available. Subsequently, a place did become available early afternoon and he was kind enough to accompany us to the corridor entrance to the unit. The staff at the unit were equally welcoming and reassuring and went to considerable efforts to explain the issue and what was proposed by way of treatment. We received absolutely first class help and consideration throughout our visit and this email is to mark our grateful thanks to all the staff who assisted us at a worrying time. As a retired company director I can appreciate the daily challenges of running a large organisation with many disparate departments so it's thanks also to those behind the scenes who are rarely, if ever, seen by patients and who help facilitate and support the clinical staff. Your work is very much appreciated, thank you.
Visited November 2022
Review titled The Christie NHS Foundation Trust
Replied on 17 January 2023
Thank you for taking the time to write such kind feedback. Please be assured this has been passed on to those involved.
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Review titled Fantastic
Rated 5 stars out of 5
by Graham Rimmer - Posted on 28 October 2022
My wife was referred to The Christie and we went to see consultants on Thursday 13 Oct. She got an appointment for pre op assessment on the following Monday 17th. The following day had a phone call to ask if she could come in the following Tuesday 25th for surgery. Start to finish in less than two weeks, absolutely unbelievable, fantastic service. Everyone from consultants, surgeons, nurses, cleaners, domestic staff were all amazing. Everyone was cheerful and caring regardless of how busy they are. They all went above and beyond in our opinion. NHS The Christie you are amazing, well done.
Visited October 2022
Review titled The Christie NHS Foundation Trust
Replied on 05 March 2024
Dear Graham, Thank you kindly for your lovely feedback for our staff, it is always brilliant to hear when our service has a positive impact on our patients and their families. I will pass this lovely review on to them on yourself and your wife's behalf. Kind regards Chloe Moles, Patient experience officer
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Review titled Wow
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
I am the mum of a patient that attends regularly for treatment and I am blown away by the standard of care and treatment at Christie’s. Having had a few stays in my local hospital I am speechless at the comparison, among lots of others this includes the doctors, equipment , care, thoughtfulness , communication and support both for the patient but also for the relatives. I have coped better because of the staff. travel 2 plus hours to attend appointments at least twice a month and every trip has been worth it, I am so grateful we found the Christie’s thank you Only down side is the workmen from the building site all stood smoking where you have to walk past
Visited September 2022
Review titled The Christie NHS Foundation Trust
Replied on 18 October 2022
Thank you for taking the time to add your very kind feedback, I am pleased you have found coming to The Christie a positive experience. I am however sorry to read about the contractors and this will be fed back to the team involved.
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Review titled Problems contacting
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
I have been leaving messages on the answerphone for several weeks for specialist nurses. Phone calls not returned and answerphone on permanently Are all the staff working remotely
Visited June 2022
Review titled The Christie NHS Foundation Trust
Replied on 18 October 2022
I am sorry to hear you have experienced issues with contacting the specialist nurses. Please contact PALS on 0161 446 8217 (Monday-Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us investigate and respond fully to the concerns you have raised.