Northern Care Alliance NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Head injury
Rated 5 stars out of 5
by Gill - Posted on 23 March 2024
Got my son in law to take me to hospital and service from walking in a&e at Oldham was great. Walked in and gave details to lady behind the desk then sat inbthe black chairs, after about 10mins a member of staff called me over to ask some questions and then to the urgent treatment centre. Was there some minutes later and waited for the nurse practitioner who did some tests, asked questions and checked my head. Just after 7pm got discharged Staff were brilliant
Visited March 2024
Northern Care Alliance NHS Foundation Trust has not yet replied.
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Review titled Exemplary Service
Rated 5 stars out of 5
by Lynton Susman - Posted on 05 April 2024
As a retired pro musician of 38 years, my hearing had suffered and my GP agreed to refer me to Audiology. Just three weeks later I had a full and comprehensive Audiology examination, which revealed I had moderate to severe hearing loss. Two weeks later at a second consultation, I was fitted with a brand new pair of "Oticon" digital hearing aids. Not being able to hear, particularly dialogue, in social environments, :( dining out with friends etc ) was becoming increasingly frustrating and I found myself, increasingly "nodding" to dialogue that I had not actually heard or understood and I was fearful that this was the beginning of my retreat into a state of lonely isolation. The care and sensitive dedication that I received from the two Audiologists at Radcliffe Health Centre, was totally fantastic. They were both, hugely patient and knowledgeable. All was explained at a pace that I was comfortable with. These "Oticon" hearing aids have transformed my everyday life so much for me and after just 72 hours receiving them, I find myself impatient, first thing in the morning, to reach out for them. They are tiny, discreet, very comfortable and have not only amplified overall, but have boosted and returned those important, missing frequencies that now allow me to engage, socially, with so much more confidence. In addition, because of the significant increase in, "Signal To Noise Ratio," my Tinnitus has all but disappeared. This has been a euphoric experience and I do not believe if I had paid thousands for these aids and service, I could have received better care - thank you so much x
Visited March 2024
Northern Care Alliance NHS Foundation Trust has not yet replied.
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Review titled Professional manner
Rated 5 stars out of 5
by Sandra Winkley - Posted on 08 March 2024
I attended the x Ray dept on March 7th. I want to thank the radiographer in particular, he was friendly and efficient. He also showed empathy and understanding. He gave an excellent impression of the department , thank you.
Visited March 2024
Northern Care Alliance NHS Foundation Trust has not yet replied.
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Review titled No Care for the Carer!
Rated 2 stars out of 5
by Christine - Posted on 26 February 2024
Injured my foot two weeks ago. Thought it might get better but I am carer to my disabled husband so unhappy leaving him alone and have not had much chance to rest. Sadly now very painful to walk and a sore lump has appeared. Tried to go to Fairfield A&E but absolutely nowhere to park. Used to be a few disabled parking spots near A&E entrance, now gone. Major re-organisations going on and fewer disabled spaces as a result. Came home, not sure what to do now. Absolute disgrace!
Visited February 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 04 March 2024
Dear Christine Thank you for taking the time to leave feedback on your experience of car parking at Fairfield General Hospital. We are sorry to hear that you found availability of a disabled space difficult and that this has meant that you were unable to attend the Emergency Department. If possible, we would recommend trying our Urgent Care facility at Rochdale Infirmary where you may find it quieter and easier to park. If this is not an option, please to do return to Fairfield General where they may be better availability of car parking at other times of the day. We would also like to signpost you to Bury Carers Hub who may be able to support you and your husband in the future. www.n-compass.org.uk/our-services/carers/bury-carers-hub Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled shocking customer call center
Rated 3 stars out of 5
by STEVE KANE - Posted on 08 November 2023
I was sent a Letter for a Urology appointment as i was going to have surgery before the date i needed to cancel this , so rang number on the letter 0161 206 4100 after listening to press 1 for this press 2 for that and so on . i found that the number i needed to ring for Urology was totally different from the one that is on the appointment letter. Group Patient Access & Administration you need to pull your finger out and firstly give patients the correct information and also do something about this press this for that press this for this . I dont think for one moment i will get a reply because those that run the nca dont care about giving the right information they are very good at telling you that lost appointments cost £160 but try to contact them is useless
Visited November 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 14 November 2023
Dear Mr Kane Thank you for taking the time to raise your concerns about recent difficulty contacting the Urology team and we are sorry to hear that you did not find this a positive experience. We will ensure we pass on the details of your frustrations to the senior leadership team within Group Patient Access & Information. If in the meantime you would like to formalise your concerns, please contact our Patient & Liaison Service (PALS) on 0161 778 5665 who can investigate this further. Kind regards The Patient Exrperience Team
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Review titled Excellent Experience
Rated 5 stars out of 5
by Alan S - Posted on 11 October 2023
I contacted 111 with a problem at 07.00am on a Sunday morning, I was immediately called back and given an 08:15am appointment. I arrived at A&E Salford Royal and was triaged immediately and within 10 minutes seen by a GP. I was referred to a specialist and seen and given medication and left the hospital by 11:30. A special thank you must go to receptionist and in particular the nurses in A&E who ensured I was dealt efficiently. First Class everyone
Visited October 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 12 January 2024
Dear Alan Thank you so much for taking the time to share such kind comments about your experience receiving care at Salford Royal. These have been shared with the senior leadership team so they can cascaded to the colleagues involved in your care. We also hope you will accept our apologies in responding so late to your post, we normally try to reply to all comments within a timely manner and are sorry we was not able to do this on this occasion. The Patient Experience Team Northern Care Alliance
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Review titled Fantastic care
Rated 5 stars out of 5
by Carol Crane - Posted on 17 October 2023
I took my friend to a+e at Fairfield hospital, as she had been on treatment for a chest infection but was no better at the end of the abx. Tried to get in at her gp, but no appts so went to a+e As soon as she was in triage, the nurses came to start her care, seen by dr within a few mins, X ray , bloods etc all within the first 30 mins. She was admitted for 2 days to continue her treatment. Exceptional care, thank you all.
Visited August 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 12 January 2024
Dear Carol Firstly, please accept our apologies for our late response to your post, we try to normally reply within a timely manner so please do not think your comments are not important to us. We were delighted to hear about you and your friends positive experience at Fairfield A&E and that you felt our staff delivered exceptional care. We will ensure the leadership team have sight of your kind comments so they can be shared with the staff involved in her care. Once again, please accept our apologies for the tardy reply and thank you for taking the time to share your kind comments. The Patient Experience Team Northern Care Alliance
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Review titled Inadequate treatment and poor communication
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I had to come into Rochdale for the orthopaedic fracture clinic after seeing someone at another hospital. The consultant was actually really obnoxious and didn’t communicate well. None of the nursing staff in the department seemed to care about the way people were treated and didn’t check on their wellbeing. Long waits. I am not pleased with the experience and unless completely necessary I wouldn’t go there in the future. I don’t have a problem with Rochdale infirmary it’s the fracture clinic and orthopaedic staff which I know is run via Oldham Hospital.
Visited May 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 12 January 2024
Dear Anonymous Firstly may we apologise for only responding to this comment now, we try to respond to any posts within a timely manner. We appreciate considerable time has passed since your visit to the fracture clinic and do not want you to think your comments are not important to us. We have forwarded your feedback to the senior leadership team for review but also encourage you to contact our Patient & Liaison Service (PALS) should you wish to escalate this matter further, as they will be able to identify your care episode and the staff involved. They can be contacted on 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or drop into one of the PALS offices on each hospital site or email: pals@nca.nhs.uk. Once again, we hope you accept our apologies for this late reply. The Patient Experience Team Northern Care Alliance
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Review titled 9 hour wait in A&E
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I went to A&E with my elderly parents as my Father has a large Kidney stone and they said to come back before his op if it flared up. The tanoy announced 4 hour wait when we got A&E and increased to 9 hours as we waited. My elderly parents (80's) were in for 18 hours just to get a blood test and scan. It was 9 hours before we got the blood test! This is in Summer and with no major incidents or pandemic. It has basically collapsed tot he point it isn't treating people in A&E even where the issue is known and urgent care may be needed (It was possible my Father would have needed an op there and then if the stone had caused blockage or infection but that would have festered for 18 hours while he was in hospital at least. We also requested pain killers more than once and were told they would come but he never received any. I'm not blaming staff. I blame the management, council and government who have systematically destroyed our health service. And despite brining in millions more people they have closed and diminished hospital capabilities. We have our local hospital yet we have to travel 10 miles to another hospital and spend 18 hours there without basic care.
Visited May 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 22 May 2023
We are very sorry to hear about the delay you experienced in our emergency department at Salford Royal Hospital, and we recognise that this must have been very challenging for you and your parents. We would like to re-assure you that the Trust strives to provide patients with excellent person-centred care and experience, so we are disappointed we did not achieve this on this occasion. We would like to take this opportunity to apologise for the extended wait time, along the delays in receiving pain relief and we do hope that your father is feeling better. We welcome all comments and having the opportunity to learn from your feedback and have forward your post to the senior leadership team, so they have sight of your feedback. We recommend that if you would like to discuss your experience in more detail please contact our Patient Advice Liaison Service (PALS) so they can escalate your case on 0161 778 5665 or email them directly on pals@nca.nhs.uk quoting that you have been advised to do so via the NHS Website. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Just superb!
Rated 5 stars out of 5
by Isabella Freeman - Posted on 10 December 2022
I went for a colonoscopy today at Royal Oldham. Never been ill or spent anytime in hospital so didn't know what to expect. The whole process was seamless. The staff, from reception, nurses and the Consultant were so friendly and caring and explained the whole procedure and updates throughout. I opted for gas and air and watched on camera everything going on. Quite amazing seeing inside my body. And it wasn't painful. Thank you for looking after me so well and showing such compassion and care. 5 stars!
Visited December 2022
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 03 January 2023
Dear Isabella Thank you for taking the time to tell us about your experience of colonoscopy at the Royal Oldham Hospital. Its great to hear that our staff were friendly, caring and explained the procedure to you. I will pass your comments over to the team. Kind regards The Patient Experience Team