James Paget University Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Not gr8 this time
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
Had a colonoscopy Said fear of needles etc First nurse could not get canular in hand hurt like anything huge bruise appeared Second nurse put cannula in arm no problem I have never had so much pain while lady did colonoscopy pain relief did not work at all I felt it all Someone else took over thank goodness I've had this done once before it never hurt at all Obviously first nurse did not know what she was doing I hope I never have to have this done again as I 100% would not put myself through this ever again It was so painful
Visited February 2024
Review titled James Paget University Hospitals NHS Foundation Trust
Replied on 12 March 2024
Dear Patient Thank you for sharing your feedback regarding your recent experiences of having a colonoscopy. Whilst I appreciate that such procedures can be uncomfortable, I am so sorry to learn that you experienced so much pain. I have shared your feedback with the teams involved, however I would encourage you to contact our Patient Advice and Liaison Services (PALS) on 01493 453240 or via e-mail: pals@jpaget.nhs.uk, so that we can understand better what happened on this occasion and obtain more information. Our PALS team would be happy to look into this for you Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Ward 10
Rated 5 stars out of 5
by Kiera baker - Posted on 30 July 2023
Ward 10 have been absolutely phenomenal, their care for my 10 month old daughter has been incredible they have been friendly attentive understanding and so helpful . They have made my daughter so welcome they took the time to sit with her play with her and even sing to her ! I genuinely can’t thank the staff enough for everything they have done for my daughter , I haven’t ever been to a ward like this their care for the children is amazing !
Visited July 2023
Review titled James Paget University Hospitals NHS Foundation Trust
Replied on 09 August 2023
Dear Keira Thank you for your wonderful feedback regarding the care that your daughter received on ward 10. I have shared your comments with the teams involved, who will pleased to learn that they had such a positive impact. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Fantastic children's ward
Rated 5 stars out of 5
by Jax & Clare Beatwell - Posted on 17 June 2022
My 3 year old was admitted to A&E and then onto the children's ward 10 at JPH. The care and attention the doctors, nurses and all staff gave him was fantastic, he wasn't scared at all. He was so well looked after, I can't praise you enough....thank you.
Visited June 2022
James Paget University Hospitals NHS Foundation Trust has not yet replied.