Bracknell Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Great clinicians but practice service not great
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
I visited the Centre for the first time for an injury. I arrived 19:30 after work as I was aware the practice was open until 20:00. I was turned away as they informed me they were closing early as it was quiet and said I would need an X-ray and the X-ray department is not open. They told me to return 8am the next morning for an X-ray. I informed my work that I was going to need an X-ray so would need to take time out of my work hours and turned up to the practice as advised the next morning. I waiting about 45 minutes which was fine and expected. I was seen by the clinician who was lovely and examined me. She luckily said it was muscle damage so an X-ray will not be required. This was of course good news but this could have be dealt with when I was there the evening before. I don’t think as a medical practice it should be closing early due to it being quiet as patients rely on the opening hours provided to know when to attend. I feel 30mins was plenty of time to have been seen and examined. A single clinician could have seen 3 patients within that time. As a whole I was very happy with my experience with the clinician however not happy with the Centre's decision to close up early as and when they think it is quiet
Visited April 2024
Bracknell Urgent Care Centre has not yet replied.
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Review titled Excellent care and service
Rated 5 stars out of 5
by Maria Harrington - Posted on 27 March 2024
We presented at Brants Bridge on 14 March 2024 with a minor injury for my husband. He had deeply cut his finger. The service we received from the staff was exemplary and caring. Luckily no major damage was done. We cannot thank them all enough and we were overly impressed as this was our first visit. A very well run centre.
Visited March 2024
Bracknell Urgent Care Centre has not yet replied.
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Everyone I spoke to was so kind and caring. They were friendly and made me feel at ease. Thank you very much
Visited February 2024
Bracknell Urgent Care Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Calm, kind, clean, quick! Thanks to everyone working in the Bracknell Urgent Care Centre!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Visited November 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Reassuring and prompt response
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
After suffering a very frightening episode of dizziness and compromised mobility as a result I phoned 111 a helpful doctor called back and booked an appointment at Brants Bridge. Seen on time by very kind and personable Doctor. She provided reassurance to me on a number of fronts. Still wobbly today but her advice and intervention was greatly appreciated. Thank you
Visited September 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Visit the centre today as my Son is unwell, practice nurse came to talk to me and my son, but when telling her about the symptoms she appears not interested to listen and told us that the centre only for minor injuries and should get G.p appointment. Phoned 111 and G.p appointment was arrange, my Son symptoms now get worst and have to bring my son to accident and emergency,few minutes later G.p phoned and advised us to go to urgent care or accident and emergency, how could an urgent care centre only take minor Injury cases.
Visited August 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Very good emergency assessment carried out
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I came with for an emergency ear assessment today and was impressed that the doctor covered all angles and had obviously throughly read my notes.
Visited August 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Negligent behaviour of reception staff
Rated 2 stars out of 5
by Jacob Kamal - Posted on 02 August 2023
The lady at the reception (name unknown) failed to intimate us of our appointment despite notifying her of our arrival several times over a 45 min wait. She let everyone else who arrived after us see the doctor on time. Even when the doctor asked for the patient’s name, she didn’t inform her of our arrival. It was only when I wanted to reschedule the appointment that the lady let us in. This is highly unfair and discriminatory on the part of the receptionist since she knew we were there for nearly an hour. She didn’t even care for the patient’s age or health as my kid is just 6 years old and was suffering the whole time. Worst of all, she pretended as if it wasn’t her fault so didn’t even bother to apologise for the unnecessarily long wait. I can understand if the patient’s names are confusing at times but it’s the duty of the attending staff to ensure the patient is see on time. Worst hospital visit ever!
Visited August 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Sarah Emery - Posted on 25 July 2023
Reception, triage, xray and treatment were all kind, efficient and effective. This is a wonderful service and I am hugely grateful.
Visited July 2023
Bracknell Urgent Care Centre has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Sheila Spinks - Posted on 01 July 2023
Having had a fall at home it was suggested Brants Bridge would be able to deal with the wounds. Visited on June 29th, wounds dressed and dealt with very professionally. Very impressed with the admin of the system and the very pleasant nursing department. Many thanks to all at Brants Bridge
Visited July 2023
Bracknell Urgent Care Centre has not yet replied.