Corby Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Poor hygiene
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
Absolutely shocking. I visited recently and there was no soap provided at all in the toilet everyone is expected to use!! None of the hand gels work. Is it any wonder illness spread the way they do. Disgusting, especially when hand hygiene is so strongly promoted to prevent the spread of illness.
Visited March 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Shambles.
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
My partner just went in now at 10:30am, after leaving a hospital appointment at KGH. She’s been told to go to Corby for a blood test when she gets home today and there was a receptionist with blue hair talking to her, she was disgustingly rude when my partner tried to explain that it’s the hospital that sent her there. These people need to understand not to take their frustrations out on customers as it makes people not have the confidence to come back, it’s disgraceful.
Visited March 2024
Review titled Corby Urgent Care Centre
Replied on 08 March 2024
Dear Patient, I'm sorry to read about your partners poor experience, and can understand how this would feel frustrating. I am wondering if it may be a different reception desk you visited, as none of our reception team have blue hair. In any case, if you would like to discuss this further, please contact us on 01536 20 21 21 or email us on cucc@onemedicalgroup.co.uk. Many thanks in advance.
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Review titled Outstanding care & treatment
Rated 5 stars out of 5
by Linda Holmes - Posted on 16 February 2024
Yesterday I visited the Corby Urgent Care Centre due to an acute health condition. I want to say a massive thank you to the doctor and nurses who cared for me throughout investigations and observations. They made me feel at ease and safe in their care, taking time to listen to my explanation of symptoms and related previously diagnosed conditions. The doctor who treated me was very calm and explained throughly about what tests showed and patiently answered all my questions. I am so pleased to say that 4 antibiotics and 3 anti-sickness tablets later, I feel so much better for the first time in a week. Keep up the great work Team Corby - you are all amazing and really do make a massive difference and are greatly appreciated - very many thanks!
Visited February 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Didn’t even check my son
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I came to the clinic today with my 1 year old son who had a high temperature and very unwell. They took his temperature (38.9 at the time) and got a Dr in to see us who said just to go to a&e. At this time they did not listen to his heart, check his ears or throat at all. No checks were done whatsoever. The reason being for being sent to a&e was that they close at 8pm. However it was only 6pm when I was seen! I didn’t want to go to a&e with my poorly son on a Saturday night when it was quite clear he had an ear infection and could have been dealt with there and then. I drove home and upon reflection felt frustrated by the “care” received so phoned the clinic to say we were coming back and I would like the Dr to actually check my sons ears and throat and listen to his chest (as any good practitioner should!) but the receptionist actually laughed and said “you’re wasting your time” and hung up the phone on me. I would like to point out that at no point did I get angry or raise my voice at any member of staff so I am very shocked by the treatment today.
Visited February 2024
Review titled Corby Urgent Care Centre
Replied on 20 February 2024
Dear Patient, Thank you for taking the time to leave feedback about your visit on the 10th February. We are so sorry to read about your experience. This is not at all in keeping with the high standards we set out to provide. We would really like to investigate this further to ensure this does not happen again. Please contact us on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 to enable us to do so thoroughly. In the meantime, we have raised your feedback with our service management team to enable them to begin looking in to this. Thank you again for taking the time to write to us, we really appreciate it. We hope your son is feeling better too. Many Thanks, Corby Urgent Care Centre
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Review titled This is how medical care should be everywhere
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Called here after calling my local surgery and not being able to get an appointment. Friendly and polite receptions staff, clinical staff were very professional and thorough. In and out with a prescription in an hour and the waiting room was fairly busy. Makes me wonder why all our surgeries can't be organised like this?
Visited January 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
Attended at 8am today Sunday 30/12:23 staff very courteous and helpful seen within the hr .diagnosed and given prescription 5* service lucky to gave this facility in corby
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Under par service!
Rated 3 stars out of 5
by Nada - Posted on 11 December 2023
Mum had a chest infection, and was coughing a lot and in pain, she has other ailments not related and these were heightened while sitting in the surgery waiting. She is 81 and in poor health anyway, we were told a two hour wait which I thought was bad but do-able! We had to wait almost 4.5 hours to be seen!! Yes, it was busy, there were lots of sick people there and I was told by the lady on reception twice that my mother had possibly been pushed down the queue due to more urgent emergencies presenting, but could not find my mums name initially and am sure something went wrong somewhere in their system. I thought how ridiculous, there were women with UTIs going ahead of my mum, younger and fitter (I spoke to 2 of them) and they came in after us, how can they assess what is more urgent as and when new people come to the surgery? There did not appear to be many doctors, everything was grinding to a halt, we were on the verge of walking out, I could have stayed but my mum was crying by then and was at the end of her tether, then we were finally called in to be seen, he was a smashing doctor, very caring as he could see mum was stressed. I would not presume to blame him or have a go at him directly but you need to sort out the service especially when extremely busy, don’t fall apart and treat the young and elderly with more respect. The ladies on reception were “cold” in their demeanour and I did not appreciate that, yes their job is difficult, sitting down and speaking to lots of sick people but they should at least have more enthusiasm to change things or help in other ways, it’s not just a job it should be a vocation for all NHS workers.
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Excellent Care Received
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
The centre was very clean including the toilets, in fact the cleaner was busy cleaning as I was there. Triage was efficient as were receptionists where I was warned of up to a 4 hour wait to see a Doctor. In fact I was in and out within 2 hours and received excellent care. The Dr I saw was very thorough and listened to what I was saying. I wish everywhere was like this. Excellent job Corby Urgent Care Centre, thank you.
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Mary chapman - Posted on 18 November 2023
My husband received excellent care at the urgent care centre today. The nurse who saw my husband was efficient, empathetic and extremely professional. My husband was booked to have an X-ray- The radiographer was such a lovely kind caring person. Thank you all of you for your excellent care and for helping to ease my worries and concerns.
Visited November 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Corby lucky to have this facility
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Caring staff and really well organised. Despite being incredibly busy the triarge and treatment process is really well managed, the accessibility of this facility 7 days a week provides an excellent service, the staff are clearly working under a lot of pressure but maintain a caring patient focused service.
Visited November 2023
Corby Urgent Care Centre has not yet replied.