Droylsden Medical Practice - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
My daughter has a serious health condition and she is on multiple regular medication its a nightmare getting her regular medication approved. Every time I have to call the surgery 3-4 times after ordering the prescription to get them to approve it. Now it's 10 days since I ordered her last one and its still with the doctor. She runs out of her medicine all the time and I have to call hospital for emergency.
Visited February 2024
Review titled Droylsden Medical Practice
Replied on 16 February 2024
Good evening, Thank you for taking the time to give us feedback on the service you have received from our practice. We take all feedback very seriously and aim to use your feedback to improve our services. I would be very grateful, if you could contact the practice directly on 0161 983 0110 with your concerns to allow me to investigate them further. Kind regards Sam McDonagh Operations Manager.
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Ria - Posted on 27 February 2024
I cannot get an appointment at this practice. Every time I phone I'm always 15th to 20th in the queue (despite being on the phone at 8am). I have to hang up as it takes so long and I'm expected in work. And then I get messages for tests and I can't get through to make an appointment. The phone message suggests using the NHS app but that's pointless, there's never appointments on there and if they are they are for weeks ahead. If I'm calling its because I'm ill and need to see someone at that point, I can't plan my illness for three weeks in the future. I'm frustrated and upset because I've had the same illness for three weeks and been unable to get through and it is not getting any better.
Visited February 2024
Review titled Droylsden Medical Practice
Replied on 07 March 2024
Hi Ria, Thank you for taking the time to leave your feedback. Im the operations manager for the practice and im really sorry to hear that your experience with the practice has not been positive. The practice is a very busy practice with lots of patients contacting us each day, however the practice is always keen to hear your views and where possible we can act on them to make positive changes. If you would like to contact me at the practice on 0161 983 0110 i would be more than happy to discuss this further. Thank you Sam McDonagh Operations Manager.
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Review titled Fantastic practice staff are wonderful 😀
Rated 5 stars out of 5
by Alan Beresford - Posted on 04 August 2023
I seen a doctor today she let me say what was wrong then examined the leg and then said I think it's best if the hospital had look at x-ray it Really fantastic doctor
Visited August 2023
Droylsden Medical Practice has not yet replied.
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Review titled Getting nowhere with appointments
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2022
Called on Wednesday, despite ringing at 8am no appointments after being on hold for 40 minutes, Thursday I couldn't get through and Friday, assured that I would receive a triage appointment - I waited all day and was informed that I would be called at 16:40, I received a call from the doctor at 17:00 only for her to put the telephone down because of a poor line. I called back and was assured that I would be contacted however nothing. Absolutely frustrated - what happened to face to face contact rather than relying on antiquated telephone diagnosis. For what it's worth I live around the corner so don't understand this approach?
Visited August 2022
Review titled Droylsden Medical Practice
Replied on 30 September 2022
Thank you for taking the time to provide feedback. We have experienced some intermittent issues with our telephony and text messaging systems, we are sorry to hear the telephone line was poor. We are actively reviewing ways in which patients can contact us to help speaking to us easier, by adding more appointments available to book via text message or online via the NHS app for those who can use digital solutions (these include on the day and pre-bookable appointments up to 1 month in advance). Other features of the app include requesting repeat medications online. We do value patients feedback should you wish to discuss your concerns in further detail please do ask to speak to the Operations Manager.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
Absolutely poor practice. I have been trying to get an appointment for my daughter for several months now and her situation isn’t getting any better. I contacted today and listened to the message 21 times and kept getting cut off. I then checked the reviews and found another number but by that point no appointments left. I can’t even book her a routine appointment. Disgusting
Visited August 2022
Review titled Droylsden Medical Practice
Replied on 30 September 2022
Thank you for taking the time to provide feedback. We have experienced some intermittent issues with our telephony and text messaging systems. We are actively reviewing ways in which patients can contact us to help speaking to us easier, by adding more appointments available to book via text message or online via the NHS app for those who can use digital solutions (these include on the day and pre-bookable appointments up to 1 month in advance). Other features of the app include requesting repeat medications online. We do value patients feedback should you wish to discuss your concerns in further detail please do ask to speak to the Operations Manager.
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Review titled Friendly helpful Practice
Rated 5 stars out of 5
by Mrs Angela Love - Posted on 28 September 2022
The staff are always friendly and I find them really helpful. They always try their best to sort out and meet your needs. It is a small practice and I think sometimes patients forget this. But I rather like the small and friendly team. They do a very good job.
Visited August 2022
Droylsden Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alyson Aston - Posted on 06 July 2022
All the staff are friendly and welcoming when I come into the practice. They always do their best to help you, cannot fault them at all. Always happy and smiling!
Visited July 2022
Review titled Droylsden Medical Practice
Replied on 30 September 2022
Thank you for taking the time to provide such positive feedback. I have passed your feedback on to the staff and this has been greatly received by all. This feedback has made them all smile. Regards Senior Operations Manager
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Review titled Lovely staff but terrible practice!
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
The staff as people are lovely, however the practice itself is run very poorly. Today I have been number 1 in the call queue for 37 minutes, and this is a regular occurrence no matter when I call for an appointment. On many occasions I have missed appointments because reminders have not been sent as promised, prescriptions missed because they have been sat at the pharmacy that long because the practice did not tell me they were there! It seems the practice can be very lazy and you can’t afford to be lazy when peoples health literally depends on you! After restrictions were lifted, they still insisted on people being outside the practice even though places opened up. They had a sign on the door saying limited number of people in the waiting room however let nobody in! They left my grandparents stood outside in the cold waiting for 20 minutes, bearing in mind one of them was there with back problems. As I said the staff are lovely and genuine, however the practice itself needs a bit of work.
Visited July 2022
Review titled Droylsden Medical Practice
Replied on 30 September 2022
Thank you for taking the time to provide feedback. We have experienced some intermittent issues with our telephony and text messaging systems. We are actively reviewing ways in which patients can contact us to help speaking to us easier, by adding more appointments available to book via text message or online via the NHS app for those who can use digital solutions. Other features of the app include requesting repeat medications online. We review our infection control procedures based on latest government guidance and have had an open door policy throughout the pandemic for those who need to access our services; and are sorry to hear of your grandparents experience. We do value patients feedback should you wish to discuss your concerns in further detail please do ask to speak to the Operations Manager.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2022
I have tried every minute since 8 am to get through to try and get an appointment for my daughter. I listen to the message each time and then get cut off , how ridiculous that you can’t get through to even talk to someone let alone try and get an appointment !
Visited May 2022
Review titled Droylsden Medical Practice
Replied on 08 June 2022
I am sorry to hear that your contact with the practice regarding an appointment for your daughter did not meet your expectations. Your feedback is very important to us and we are always disappointed when things don't go well. If you would like us to look into the concerns you have raised, please contact me on 0161 983 0110 or alternatively contact our Governance team on 0161 337 2254/gtd.governance@nhs.net Kind Regards Practice Manager If you need any help/support please let me know.
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Review titled Great Staff
Rated 5 stars out of 5
by Karen - Posted on 09 May 2022
This surgery has friendly helpful staff. I want to give a special mention to the Practice Nurse, who is kind, dedicated and very supportive, thanks.
Visited May 2022
Review titled Droylsden Medical Practice
Replied on 10 May 2022
Dear karen, Thank you for your lovely feedback and kind words. I will make sure this is passed to all the staff., especially the practice nurse. Many thanks Tracey Manager