St Peter's Centre - Ratings and reviews
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by ANNETTE ROBINSON - Posted on 10 November 2023
I have recently visited the audiology department on several occasions over the last 2 weeks with my elderly father's hearing aids. Advancing years and frustration has led him to damage his hearing aids repeatedly. The staff in audiology have been excellent and very sympathetic and have gone to great lengths to ensure the aids were mended and reserviced and returned to him extremely quickly. Its nice to give very positive comments when there is so much negativity surrounding the NHS services. Eternally grateful and I'm sure I'll be seeing you again soon. Thank you so much for going the extra mile.
Visited November 2023
Review titled St Peter's Centre
Replied on 13 November 2023
Dear Annette, Many thanks for your positive feedback regarding your recent visits to St Peter's Health Centre to have your father's hearing aids serviced and repaired. It is great to hear that the staff were so helpful and for going the extra mile. Our staff always strive to deliver, safe, personal and effective care so it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing Service
Rated 5 stars out of 5
by Paul Hunting - Posted on 07 August 2023
On 7th August 2023, I telephoned St. Peter's audiology department because I couldn't get the hearing aid for my right ear to work despite changing the battery and a clean earpiece. I left my hearing aids at St. Peter's Burnley and one hour later or slightly less I received a phone call to collect my hearing aids. My right ear hearing now works perfectly. I asked if the audiologist could look at my ear piece for my left ear and the lady sorted that for me as well. The receptionist receptionists were really friendly and helpful as well. Absolutely amazing service and I'm really pleased. Thank you
Visited August 2023
Review titled St Peter's Centre
Replied on 09 August 2023
Dear Paul, What a wonderful review for the staff working in the Audiology Department at St Peters Health Centre following your recent visit to have your hearing aids checked. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator