Royal Blackburn Teaching Hospital - Ratings and reviews
Reviews
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Review titled Rude staffing
Rated 1 star out of 5
by Harriet - Posted on 16 April 2024
I went to go get a mri done, got into the room and I said will you be able to tell me if everything is ok after she rudely looked at me and said no and walked away. She then said to me you didn't tell me you had braces on and I said yes because it was not on the checklist you gave me and she looked at me with disgust, I said if you needed to know I have braces on you should of confirmed it with me before the mri. After the mri I had another nurse and she said very rudely, since you did not tell us you had braces your neurologist might want you take your braces off and I said back there's no need to be rude about it and I am not taking my braces off after 4 years for one scan and she said we'll it's not my decision I said in case you didn't know, I'm getting tested for seizures which requires an EEG and I said if you don't know what that is either it's a test to check for any abnormal brain electrical issues so I am not going back to blackburn hospital as the staff in the mri section are rude, arrogant, uneducated and disrespectful, I am young worried about my health and there's rude people in there treating younger kind patients who are worried with disrespect do not recommend this section at all.
Visited Diagnostic Imaging on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 17 April 2024
Dear Harriet, Thank you for taking the time to share your experience on the NHS Website in relation to your recent visit to the MRI Department at Royal Blackburn Teaching Hospital. We are sorry to learn of your dissatisfaction. Your comments have been brought to the attention of the senior staff for the department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Very pleased
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2024
Was sent with doctors note for high blood pressure. Very pleased. Thank you. 😊 Blood work and tests sorted within an hour or so. The doctor was concerned. 🙏
Visited Accident and emergency services on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 April 2024
Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital following a referral from your doctor for high blood pressure. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact the patient experience team by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled What practice
by Anonymous - Posted on 07 April 2024
My brother in law has been admitted due to liver cancer he needs his abdomen drained every 2 days yet when we visited he was in severe pain due to the fact that he had not been drained for over 4 days so he hasn’t been able to eat anything for 2 days. Asked nurses about this and they said not my patient, doctor never available my wife is beside herself wondering if her brother is going to starve to death in a hospital ward nobody at this hospital cares
Visited Don't know on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 April 2024
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your brother in law has experienced a problem with his abdomen drain whilst an inpatient at Royal Blackburn Teaching Hospital. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information including the ward so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the upset it is causing. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Pretty Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 17 March 2024
We came in with direct access to the Paediatric Assessment Unit as my 4 month old is an high risk outpatient. They were amazing and got everything sorted quickly and admitted us onto the children’s ward as fast as possible. The day staff on the ward were lovely and catered to all our needs perfectly when needed and buzzed however the night staff really left me disappointed. Being full of stress & worry I expected some sort of support and help throughout my sons bolus night feeds, meds and care as they were needed every 2 hours however I was left to do everything myself as they were “too busy” to help out even after i asked for the assistance which in turn left me exhausted and further stressed as i didn’t even get a chance to sleep or rest properly during the night. My husband - my sons father - was also made uncomfortable for being around later on in the evening. It’s the holy month of Ramadhan and with work, fasting and night prayers, my husband was only able to come round to the hospital later on. He was questioned multiple times as to when he was leaving (literally 15 mins after arriving) and didn’t get a chance to spend time with myself nor his son; he wasn’t planning on staying the night to abide by the one parent overnight rule but to not be able to comfortably spend some time with his family in a stressful situation really upset & disappointed us as we expected better understanding of the night staff especially there’s an open visiting time for parents. Also, when using the nurse buzzer, we were attended to such long after (45 mins to an hour later) on multiple occasions and when seen, we were spoken to in a dismissive manner making us feel very disrespected. Yes we are young and first time parents and some of the staff are older, but respect, kindness and understanding, especially in stressful situations is expected regardless, instead we were talked down upon and dismissed. With treatment like this, i couldn’t wait till my son was discharged.
Visited Children's & Adolescent Services on March 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 20 March 2024
Hello Thank you for taking the time to share your feedback regarding your recent admission to the Children’s ward at Royal Blackburn Hospital with your 4-month old baby. I am very sorry that you have concerns about your stay on the unit and you feel you were disrespected and dismissed. I will ensure that your feedback is brought to the attention of the senior staff for the Children’s Ward. If you would like us to investigate your concerns further, please contact us with further details. You can contact us via email at – PatientExperience@elht.nhs.uk Alternatively, if you wish, you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Superb treatment
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
First saw the consultant in May 2022 We were looking at a possible hip replacement. Today s appointment was perfect. Marvellous, kind, caring , professional consultation. Excellent nurses . Immediate X-ray Second consultation. Hip replacement not necessary but I’ve been put on the consultants list for an injection which may very well help the recurrence of inflammation. My husband and I have had significant help from Blackburn Royal over recent years in various departments. We are amazed how good our treatments have been. Today’s experience was typical of this marvellous care I’m sorry I can’t name the consultant. But I’ll be writing privately to him and the hospital Cannot thank you enough
Visited Orthopaedics on March 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Many thanks for your positive feedback regarding the care and treatment you have received at Royal Blackburn Hospital since your first consultation in May 2022. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. It would be great if you could contact us to let us know which consultant you are seeing so we can pass on your feedback to the staff. You can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk. In the meantime I will share your feedback with the Orthopaedic Team. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Same disappointment as always
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
Unfortunately, I had to go this hospital many times and every single time when I was leaving I was highly annoyed thinking this place should be shut down long time ago. I went for my antenatal scan today. 1 of all the lady who was doing a scan was unpleasant and didn’t want to look/speak to me ( I am not British) she was telling everything to my husband who is British. 2 - scan was really painful, even my husband was surprised how much she was pressing the object into my tummy. After scan I felt dizzy and sickly. 3 - lady asked us to go to waiting room and just sit there - she didn’t give us or even offer a scan picture. 4- after 45 min of waiting in reception, they forgot about us. No one else was in there except us. Even receptionists were gone. This place is an absolute joke . They should go to Burley hospital for training to see how to deal with people.
Visited Maternity services on March 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 25 March 2024
Dear Patient Thank you for taking the time to provide your feedback regarding your recent visit to Royal Blackburn Hospital for your antenatal scan. I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for the department so they can be shared with the team. We would welcome the opportunity to investigate the concerns you have raised. If you would like to get in touch with us directly we can arrange for these issues to be looked into. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can arrange for your concerns to be investigated. You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
This is very difficult to write and I'm very sorry to have to leave a negative review as I am a huge supporter of the NHS. However, the care I received from this hospital over the past eight weeks has been nothing short of shocking. From consultants writing prescriptions for incorrect medications, Prescriptions being lost, not enough medication issued resulting in a ten mile drive to get further supplies and no communication as to when the next appt is to be when contact was promised. The lack of communication and care, not just with me but within departments, is extremely sad. As a patient in my senior years under the care of the chemo unit I have decided not to leave my name as I do not wish for any further deterioration in my ongoing care it is taking all my strength just coping with the treatment.
Visited Don't know on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Thank you for raising your concerns and we sincerely apologise that this has happened. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. In the meantime we will share your feedback with the senior staff at the Chemotherapy Unit. Once again please accept our apologies for your experience. With kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful end of life care
Rated 5 stars out of 5
by Catherine Kneafsey - Posted on 22 February 2024
My mother was taken by ambulance to Royal Blackburn Hospital with a stroke on 29 Jan. Sadly her condition deteriorated and she was put on end-of-life care. The ward staff and the bereavement nurse were extraordinarily compassionate and cared for my Mum with tenderness and respect. I was able to stay with her through the night. We are incredibly grateful to every member of the hospital for their kindness and respect for the dignity of each individual life and death.
Visited Stroke on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Dear Catherine Many thanks for your taking the time to provide your feedback regarding the end of life care provided to your mum at Royal Blackburn Hospital. Please accept my sincere condolences on your loss. Our staff always strive to deliver, safe, personal and effective care and it is lovely to hear of the compassionate and respectful way that your mum was cared for by all the staff. We would really like to pass your feedback on to the staff, so it would be appreciated if you could let us know which ward your mum was admitted to. You can do this by contacting me via email at patientexperience@elht.nhs.uk Many thanks once again for taking the time to share your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Rubbish service
Rated 1 star out of 5
by Frogbat - Posted on 20 March 2024
My mum came to ur hospital with symptoms of a stroke after a fall she was in A an E for 36 hours then transferred to a ward where she had a stroke ,then transferred to the stroke ward where they where great looked after mum great .Then moved to b4 where treatment went down hill .Not showered not bothered if she ate .I visited a few times and no thickener in her drinks and instead of soft food given sandwiches.Its time the government had a closer look at this hospital .Its not clean either .Dont get me wrong some staff are lovely but a lot aren’t .Ive talked to quite a few people and all say the same thing .Time for a change at Blackburn
Visited Stroke on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 21 March 2024
Dear Frogbat Thank you for taking the time to tell us of your mother’s recent admission to Royal Blackburn Hospital. I am very sorry you are unhappy with some aspects of care you mother received during her recent admission. I will ensure that your feedback is brought to the attention of the senior staff within the Division. We would welcome the opportunity to investigate the concerns you have raised. If you would like to get in touch with us directly we can arrange for these issues to be looked into. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can arrange for your concerns to be investigated. The Patient Experience Team can also be contacted by email – patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Unorganised
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Attended a & e as requested by the gp The gp wrote a letter for a&e, which stated urgent due to chest pains and requested for us to go a&e. Was unable to get ambulance due to long wait and advised would be quicker to go yourself to a&e. On arrival we had to wait, the receptionist took our details, we advised gp gave letter which stated urgent (this was ignored). I asked the receptionist how long to wait for triage and she stated that the nurses have taken this facility away and they go of the list (no prority) regarding urgency level. During our wait we had seen patients with minor issues such as cut fingers were seen before us on numerous occasions. royal blackburn hospital don't care about patients health as nurses appear to oblivious to the urgency of serious cases. we waited for over 3 hours before a traige nurse got to see us. We explained that recieved a letter from gp and nurse did not ask to read. When challenged she said will read it if it makes us better (confused). The gp letter held no value what so ever (waste of tax payers money) we then went for ecg and were asked to wait again- no sense of urgency of the situation. The care levels at royal blackburn hospital have fallen below standards. The government should come on a secret shopper principle to view the a&e hospital to see for themselves to issues this hospital has. It appears that the trust and management team do not care regarding patients welfare and this needs to be addressed urgently. I feel sorry for patients who need serious medical care urgently but may have to wait which possibly could to lead unnecessary suffering or even death to patients. Be aware of royal blackburn hospital.
Visited Accident and emergency services on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Dept meets with the Trust Executive Team every morning at 8am to look at the current capacity versus demand with actions required. There is as a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. We have also increased our nursing and medical staffing budgets to support demand, this is variable due to the number of vacancies nationally of nursing and medical staff. Sometimes whilst it may appear there are a small number of patients in one area, there are several other clinical areas where patients need to be seen. We see patients in clinical priority order. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator