Stoke Mandeville Hospital - Ratings and reviews
Reviews
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Review titled Don't believe the waiting lists they publish
Rated 1 star out of 5
by Ian R - Posted on 11 April 2024
After suffering for over a year, I was finally referred for surgery by my GP on 3rd April 2023. I chased from June (Initial letter said to contact them in June 2023 if I hadn't heard anything) I was told they hadn't even gotten around to looking at my referral yet. I chased several times after this with no joy. I got progressively worse and in October I had to go back to my GP because I couldn't take it anymore. He changed my referral to urgent. I had a phone consultation with the surgeon at the beginning of December and it was agreed that it was urgent...then radio silence. It's now over a year since my initial referral- the MyPlannedCare website says average waiting time for treatment is 20 weeks. What a joke.
Visited Don't know on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Big Thankyou
Rated 5 stars out of 5
by Michael White - Posted on 02 April 2024
Big Thankyou To Receptionist Nurses Doctor and Radiologist Who helped me on Easter Sunday with what turned out to be a bad outbreak of Arthritis in my right wrist.The prescription you gave me which enabled me to have 6 hours sleep that night best for ages and Support for my wrist Big Big Big Thankyou nhs Michael White
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
111 referred me to A&E as I had complex issues. They felt I would get all the tests i needed and a better assessment rather than seeing a GP. I waited almost 4 hours to see GP, who did not examine me correctly or didn't listen. Told me I needed to go and see my own GP, to refer me for scans. When I tried to explain, that I had been trying to get through to the practice and couldn't for over a week. He basically said it was, my fault for living in Aylesbury! He made reference to the Grammer school that it brings in to many people! And something about car parks! I was in pain and shocked by his comments. I had to go home in pain, another night of restless sleep with no help from this Doctor.
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor a&e
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2024
Second visit in two weeks with my elderly mum. Both visits in excess of 7 hours, which seems to be a common experience. Staff generally kind and helpful, but very little information given and no indication of timescales - just left waiting for hours on end. Lots of people lying on trollies in corridors. Not great.
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Adequate but attention to detail needed
Rated 3 stars out of 5
by Mrs Dennis - Posted on 02 April 2024
Whilst we are grateful that our grandson was delivered safely and our daughter recovered from her C-Section. The way in which she was sewn up was a mess. The scar was up and down like a fiddlers elbow and some internal skin protruding from the wound. She will probably have to have further surgery to remove this as it’s affecting her confidence. Her first c section scar was lovely and neat. I wish they could have just taken a little more care. I know they are rushed at getting numbers in and out of theatre and this shows. I’m left disappointed that now my daughter has more appointments looming with 2 young children to care for. Please either take more care or let someone else sew up the patients who is more proficient. Thank you.
Visited Maternity services on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was unable to walk and was advised by my GP to go to A and E at Stoke Mandeville Hospital. I was admitted to the Acute Medical Unit and stayed there whilst I was diagnosed which included blood tests, a CT scan and a MRI scan. The care and attention by doctors and nurses that I received was brilliant. I was diagnosed and put on medication to get me better. After two weeks in hospital I can now walk and have nothing but praise for the care and attention I received. Thank you al
Visited Accident and emergency services on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor tyelephonic contact
Rated 4 stars out of 5
by Alan Jeffries - Posted on 11 March 2024
I received a letter giving an appointment date which I needed to change. Numerous 'phone calls were made but the department number to press was impossible to hear. I am now unable to contact anybody to request a change.
Visited Respiratory Medicine on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled A&e is horrendous and inhumane
Rated 1 star out of 5
by sarah keen - Posted on 11 February 2024
My 80 year old father has had such bad experience here today. Was bought in at 11am by ambulance with possible broken or dislocated hip. He has a brain tumour also and severe cardiac issues. He wasn’t seen or spoken to for over 6 hours despite me trying to politely talk to staff. No pain relief was given at all until I mentioned it many times. He was eventually taken for xray at 6pm, and had dislocated hip. Put straight back into the corridor. Now awaiting bed so they can operate tomorrow but they say it could be hours for a bed if at all do you are expecting an 80 year old man with all these issues and a dislocated hip with no pain relief since 2pm to sleep in a corridor . Just horrific and not humane
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Children’s a&e- very quick
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2024
My husband and I were worried about our son (2 years) as he was hurt and out of character crying. Obviously it was quite upsetting. As we got to the children’s a&e reception we were greeted politely and without judgement. We were waiting for 15 minutes before we were seen. The nurse immediately knew what was wrong and after manipulating our son’s arm, we were sent on our way. Excellent service!
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Complete shambles
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Nurses and Doctors were great when you finally get to see them. However, the whole system is massively inefficient. It was over 2 and a half hours before blood was taken for analysis and another 2 and a half hours before the test results were available. A large number of other patients required blood tests and similar wait times were experienced. Why not have 1 nurse or possibly 2 who do blood tests as soon as you arrive. This 1 simple thing would slash wait times at a stroke. It highlights a lack of management and organisation. This is basic time management! A couple of days later when I returned for a scan, it took hours before the scan notes were available at the secd. The member of staff who carried out the scan was doing the notes when I was getting dressed after the scan. The Doctor in the secd insisted that they did not receive the results for many hours after the scan was carried out. As far as I am aware, emails are practically instantaneous as soon as they are sent. I am sure that the member of staff who carried out the scan did not delay sending the results to the secd. It is also apparent that the front line staff are lacking in basic time management skills as they seem to wander around aimlessly repeatedly. Maybe the staff are trying to increase the "number of steps recorded" on their Fitbits! I was shocked at how badly run the department was. Management is clearly ineffective and ineffectual!
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.