University Hospital Of North Durham - Ratings and reviews
Reviews
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Review titled Astounding experience
Rated 5 stars out of 5
by Karen - Posted on 11 April 2024
Following an appointment at GP I had to attend SDEC for a possible scan.From the minute I arrived we were so impressed and my sister who worked with premature babies until retirement from Exeter was blown away by the services provided here in Durham.I was fortunate to be assessed quickly by a lovely nurse who wanted to give me an MOT.Forgive me if I am unsure of exact job titles but she will know who she is!Bloods sent away and while we waited I was astounded to be offered tea and biscuits.Then an X ray completed quickly and friendly radiographer.Back to waiting room to find my sister had been given a bag containing my lunch!We were speechless.Bloods processed quickly in haemotology who had alerted my GP the previous evening.We forget all the staff working behind the scenes who do such a fantastic job too.Finally visit from doctor and thankfully good news for me but had it not been I know I was in a fabulous hospital.We left yesterday just blown away by the whole experience.Thank you NHS but particular shout out to this amazing hospital and staff.Keep up the good work and keep being you!Karen
Visited Haematology on April 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent care.
Rated 5 stars out of 5
by Michael Gray - Posted on 02 March 2024
Colonoscopy carried out 01.02.24. Extremely professional team in Endoscopy Department. From check in to discharge all staff outstanding. I was extremely anxious on arrival but made to feel at very at ease before procedure thanks to relaxed and professional approach of team. I know that I was only one in a line of patients that the procedure was performed on that day yet I felt a very valued and cared for patient. Team were totally focused on me and I recognise that is a very valuable skill to be able to show so much sincere care and interest in each individual patient. I would like to believe entire hospital is as professional and performs as well as the Endoscopy team of the afternoon of 01.03.24. Very special people doing a difficult job dealing with the general public and doing that job so well. My most sincere thanks and respect to each individual member.
Visited Gastrointestinal and Liver services on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Grateful Patient
Rated 4 stars out of 5
by Grateful Patient - Posted on 16 March 2024
I recently attended UHND for a colonoscopy which required a two night stay on Ward 15. I cannot give enough praise for all members of staff, at all levels, for the care and commitment they gave to all patients. All were diligent in their duties, resourceful, punctual to requests, and most importantly, made me feel secure and safe. Treatment schedules on the ward were adhered to diligently and there was an atmosphere of happiness. Please know that the difficult and stressful circumstances you work under are recognised and very much appreciated.
Visited Don't know on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great treatment in CDU
Rated 4 stars out of 5
by John Balmer - Posted on 19 March 2024
The treatment I have received during 2 visits to CDU was both professional and caring and I couldn’t thank them enough, the staff are a credit to the NHS and they made me confident in my recovery with the treatment and advice given.
Visited Accident and emergency services on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Treatment brilliant, nourishment dreadful
Rated 4 stars out of 5
by Trevor Machin - Posted on 10 April 2024
I was admitted to a and e with what turned out to be sepsis and e coli, I was shipped about to wards 4,5,6, The level of care was exceptional. Nothing was too much trouble from the nursing staff at ever level. However I have to say the food that was served to me was shocking, the only meal edible was ceareal with milk, Sandwiches, dinners, salads, soups were simply dreadful, so much so I actually lost 7 pounds in weight in 7 days, jacket potatoes, salads, soups and sandwiches all not fit for human consumption, whoever sanctions the serving of such food needs totally retraining, extras such as salad cream for salads and chipped potatoes were days off being out of date, the taste was putrid and not safe to eat
Visited Accident and emergency services on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Long wait but worth it
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
My husband was transferred via ambulance due to chest discomfort, an ECG showed he had likely had an MI. We had to wait in the corridor for several hours before being moved to a room. Staff team were attentive and friendly whilst carrying out their tests. His condition deteriorated after a few hours, and he complained of stomach cramps. The doctor was required and he examined and scanned him, before quickly moving him to resus as he was having another MI. Again staff were attentive and friendly. A decision was made to transfer him via blue lights ambulance to James Cook hospital. I cannot thank the staff enough for their care during our time in the department.
Visited Accident and emergency services on February 2024
University Hospital Of North Durham has not yet replied.
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Review titled Impossible to contact
Rated 2 stars out of 5
by Daniel McWaters - Posted on 12 February 2024
Had an appointment cancelled for the end of January. Heard nothing about the rescheduled appointment. Phone just rings and rings so how I am meant to get in touch with them? Due a 3 month check up as I'm on biologics - it's coming up to 6 months and zero contact. Been in pain for 2 years now (which they are aware of) and just feel like I've been fobbed off to deal with it. Feels like nobody else is bothered.
Visited Rheumatology on February 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent Treatment at Emergency Day Care Centre
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I was referred to the Emergency Day Care Centre by my GP Practice and received outstanding care . I was called promptly at my appointment time and treated by a Nurse Practitioner who was professional , knowledgeable and thorough and maintained a caring , friendly attitude throughout .An excellent service
Visited Accident and emergency services on February 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent!
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
My husband has had an excellent experience in Ward 3. He stayed there for 7 nights and everything about the experience was positive. Staff were amazing - the pharmacist was just lovely! So patient and caring. My husband was tended to by many Ward Sisters and they were so attentive and hands-on. Doctors explained everything and the actual treatment he received was just amazing. All staff were super. The food was super too - good range of choices and always piping hot. We literally can't praise the care enough. Thank you to Ward 3.
Visited General Medicine on January 2024
University Hospital Of North Durham has not yet replied.
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Review titled Letter to gp
Rated 3 stars out of 5
by Stephen Cookson - Posted on 24 January 2024
I attended clinic on 29 dec 2023 and was prescribed a different drug to my normal ones. A letter was supposed to go to the gp informing them to add it to my repeat prescription and this has not happened luckily at time of writing I have 7 days supply left for this oversight to be rectified as soon as possible
Visited Stroke on January 2024
University Hospital Of North Durham has not yet replied.