City Hospital - Ratings and reviews
Reviews
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Review titled Great service, helpful staff.
Rated 5 stars out of 5
by S Lowe - Posted on 11 April 2024
I was referred here by 111, and after reading other reviews I was a little worried. I was in and our of the Eye department A@E within 2 hours, the nurses and Doctor I saw were friendly and very helpful, tbh I couldn't have asked for a better team.
Visited Accident and emergency services on April 2024
City Hospital has not yet replied.
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Review titled Lack of action for simple issue
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
After being recommended to go to A&E by 111, I arrived at 3am hoping to get some pain relief as I have had pain for 10 months, but it was particularly bad this night. I was triaged quickly but ended up staying until 11am (9 hours). After checking with reception for some information at 10:30, they informed me of a note on my file stating I was to go to primary care for 9am. However, I was not told this so was left in the main waiting area, meaning I missed my slot at primary care. After visiting primary care they informed that I would have to wait another 3 hours due to missing an appointment that no one told me I had. At this point I decided to leave and have had to miss work to see a gp. I understand a&e are extremely busy and this isn’t necessarily anyone’s fault, but you can imagine my frustration after being in there for 9 hours, without even being offered any form of pain relief, or even an examination of my symptoms. If I was informed of the slot I had at 9 then this issue could’ve been solved, but unfortunately there is evidently a lack of organisation/ communication, meaning the nearly 10 hours spent there had not one single benefit to my condition. I have complete respect for the strenuous nature of working in a hospital, but I also feel as though this issue could’ve been avoided with something as simple as communication.
Visited Accident and emergency services on April 2024
City Hospital has not yet replied.
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Review titled ⭐⭐⭐⭐⭐ For City Hospital A&E
Rated 5 stars out of 5
by Nicola Pearce - Posted on 18 March 2024
From my own experience when I attended with an injured ankle/leg on Tuesday 12 March 2024, I cannot praise the staff and the treatment I received enough. Throughout I was treated with care and respect and my wait was minimal. From being wheeled in at 10:03 a.m. I was triaged, X-rayed, and assessed, diagnosed with a fractured fibula, fitted with a compression walking boot, and crutches, and discharged with a follow-up appointment by 11:20 a.m. They were wonderful and so patient and caring in what is a very hectic, and high pressure environment. Thank you all so much, I really do appreciate you help and care. Kindest Regards Nicola Pearce.
Visited Accident and emergency services on March 2024
City Hospital has not yet replied.
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Review titled Never again
Rated 1 star out of 5
by Nathan - Posted on 16 March 2024
Came in with Chest Pain, nurses just seem to not care almost like you're an inconvenience and how dare you take up our time. Still feel very unwell yet sent home "Everything is fine" cop out at usual avoid if you can
Visited Accident and emergency services on March 2024
City Hospital has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Referral for investigation bowel cancer, the staff were so helpful, caring, brilliant. From referral from Gp 1st appt, ct scan, endoscopy to all clear 21 days. And the City hospital part of the journey 8 days, amazing.
Visited General Medicine on March 2024
City Hospital has not yet replied.
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Review titled Excellent pain management team
Rated 5 stars out of 5
by Dean Minihane - Posted on 20 February 2024
I’ve been receiving treatment for spinal nerve pain at City Hospital Birmingham for over 5 year and can honestly say that the team are absolutely amazing professional and caring. I can’t thank the team enough, they quite literally give me my life back.
Visited Pain Management on February 2024
City Hospital has not yet replied.
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Review titled Excellent service from staff.
Rated 5 stars out of 5
by Frances - Posted on 26 February 2024
I today have had the most exceptional care from the dental care team and ward 18, from having the surgery and the care on ward 18 was 5* l felt so at ease and looked after they were all amazing, l was an early morning patient quite nervous but they soon put me at ease, it's a shame l cannot name individuals but l will certainly try in the future,thank you all xx
Visited Oral and Maxillofacial Surgery on February 2024
City Hospital has not yet replied.
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Review titled Amazing caring Endoscopy Team
Rated 4 stars out of 5
by Belinda Allsop-Buckler - Posted on 03 January 2024
Colonoscopy, team of 6 people looking after me. Professional, kind, caring, considerate, team. Full explanation of procedure, thorough checking process. My dignity was respected at all times. Great example of NHS at it's best. Huge Thank You
Visited Don't know on January 2024
City Hospital has not yet replied.
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Review titled Fabulous clinical team
Rated 5 stars out of 5
by Teresa - Posted on 24 January 2024
I went in to have a suspect growth in my right eyelid, the consultant and his team were fabulous, they made me feel safe, they were kind as my pulse started the machines off, couldn’t fault anything about my experience. Well done all
Visited Cataract Surgery on January 2024
Review titled City Hospital
Replied on 26 January 2024
Dear Teresa, We are glad to read of your recent experience during your appointment at City Hospital. We will pass your feedback to the team involved. Many thanks, The Communications Team.
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Review titled Incorrect information
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2023
Attended an and e with an eye problem. Asked if it was worth me waiting or should I return to the eye unit in the morning. Several different members of nursing and reception staff said to wait. Waited 8 hours. Saw a very nice doctor who was very apologetic but said that I had been wrongly guided, that he could not treat me and I should return to eye unit next day. Complete waste of my time, nhs time and busy hospital waiting room space.
Visited Accident and emergency services on December 2023
Review titled City Hospital
Replied on 22 January 2024
Dear Anonymous, I am sorry to read of your recent experience whilst visiting City Hospital. I will inform the teams involved of your comments so they are able to make improvements. I hope you have now received the care you needed. Kind regards, Richard Beeken.