Pontefract Hospital - Ratings and reviews
Reviews
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Review titled Terrible experience
Rated 1 star out of 5
by Chelsea - Posted on 11 February 2024
I took my partner here after he collapsed on the toilet as recommended by our GP practise. He had been ill for a few days before this happened. When we got to see someone after 2.5 hrs we were told we needed to leave as he had covid. I would like to put here that no test was carried out and when we did our own it was negative. They woman who saw him wouldn't even listen and even laughed when I explained that he'd stopped breathing when unconscious and told me he'd be dead if that happen. I brought him there to make sure he hadn't caused any damage when he collapsed and nothing was looked into because she assumed he had covid. I feel covid was used as an excuse to get through numbers quicker. I am so angry about the experience and feel let down.
Visited Urgent Treatment Centre on February 2024
Review titled Pontefract Hospital
Replied on 07 March 2024
Dear Chelsea Thank you for taking the time to post your comments regarding your partner's experience whilst visiting one of our services. I am so sorry to read of the experiences you have described which definitely fall short of the standards we aspire to here at the Mid Yorkshire Teaching NHS Trust. I can only begin to imagine what a worrying time it must have been for you and your partner and it is disappointing to read how staff laughed at you when you shared your concerns with them. This is not something we would want anyone to experience and for that I am sorry. It is difficult to look into this further without some additional details and therefore, I wondered if you would be happy to contact our PALS team (myh-tr.palsmidyorks@nhs.net). The team would be able to look into your concerns further. Thank you again for sharing your concerns with us and I hope your partner is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent practice from the orthopedic surgical ward
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I attended Pontefract hospital in February 2024 for a hip replacement. The staff at the hospital were fantastic, the care and support I received was excellent. All aspects of care managed very well such as physio therapy.
Visited Orthopaedics on February 2024
Review titled Pontefract Hospital
Replied on 07 March 2024
Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read of your positive experience and that our staff provided you with great care and support. I have shared your lovely feedback with the team. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Care, Lovely Staff
Rated 5 stars out of 5
by Mark Robinson - Posted on 12 February 2024
A really positive experience, I had a knee replacement and spent a couple of nights on Ward 7 afterwards, all I can say is that the staff were wonderful, from my pre op appointment, the way that I was looked after pre op and post op. The advice that I was given about pain management was invaluable. I am recovering well and would recommend the Orthopaedic Department and Physios to anybody. I was just sad that I couldn't say thank you personally to everyone who cared for me so well. Thank You very much.
Visited Orthopaedics on January 2024
Review titled Pontefract Hospital
Replied on 19 February 2024
Dear Mark Thank you for taking the time to post your comments regarding your recent experience. I am delighted to read you were happy with your care and treatment and that the information provided to you was invaluable. I will pass your lovely comments onto the staff. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Service not fit for Purpose
Rated 1 star out of 5
by Siobhan - Posted on 15 January 2024
Pain clinic. Really poor experience, initially told of a care pathway etc. None of that is true. Initially saw someone who came across as caring. Explained I would be on a pathway of care. I would see a good physio who would put a plan in motion for me, that I would be given the help I need after failed surgery. Utter garbage. I had to chase and then received a physio appointment where I was told to do what I was already doing. No pathway. No plan. Just seek mental health help if pain is too much. I wish I had never attended, waste of petrol, waste of time off work. I have complex pain now due to issues, it wasn't even discussed. Pain management is basically go away and mange it yourself.
Visited Pain Management on January 2024
Review titled Pontefract Hospital
Replied on 22 January 2024
Dear Siobhan Thank you for taking the time to post your comments regarding your recent experience of our Pain Clinic. I am so sorry to read of the experiences you have described and that you have been left feeling disappointed. This is not what we would want for any of our patients and for that I am really sorry. I wonder if you would be happy to contact our PALS team who will be able to look into your concerns in more detail. They can be contacted on myh-tr.palsmidyorks@nhs.net. Thank you again for your comments. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great Service
Rated 5 stars out of 5
by Stephen Fox - Posted on 31 October 2023
I visited the department, after not being able to get a GP appointment for over a week. I was experiencing a Asthma attack and not able to control it. Check in reception OK, triaged after about 15 minutes. The waiting area was full. Saw after 2:30hrs, which I know is far less than a Hospital A&E unit. Staff brilliant, despite me feeling I had developed a chest infection, I was thoroughly examined, chest infection confirmed, medication prescribed. Feel a bit guilty about using this facility as I feel more could be done by my GP's but it's reassuring to know it's there. Thanks.
Visited Urgent Treatment Centre on October 2023
Review titled Pontefract Hospital
Replied on 06 November 2023
Dear Stephen Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read that you felt unwell and can only imagine what a worrying time that must have been for you. However, I am really pleased that your experience in the department was positive. All of our staff aim to provide a high standard of care and treatment and it is clear this was your experience. I have shared your comments with all of the staff within the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Appointments
Rated 3 stars out of 5
by sandra White - Posted on 23 April 2024
Your waiting list states there is a 34 weeks waiting list. I have had 2 appointments one Sept 2023 and one Feb 2024 Both were cancelled so I have been waiting 14 Months as I was referred in Feb 2023. that is 56 weeks. My condition is getting worse. I have rung the appointments dept but with no luck. Please Please can I have an appointment that is fulfilled by you .
Visited Rheumatology on September 2023
Review titled Pontefract Hospital
Replied on 24 April 2024
Dear Sandra Thank you for your email and I am really sorry to read of your experience and in particular, cancellation of appointments. Unfortunately, I am unable to offer you an appointment via this website. Please see below contact telephone numbers which may be helpful: - For follow-up appointments/appointment queries please call 01924 541169. Open Monday to Friday, 9am-5pm. If you need to cancel or change your appointment, please telephone us on the number you have on your appointment letter. - For outpatient appointments please call 01924 541169 (calls are charged at the local rate). If you are still finding it difficult to get through to the Appointment Centre, please contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Respiratory
Rated 5 stars out of 5
by Farhan Shafique - Posted on 25 May 2023
1st time I’m going to Pontefract Hospital. The staff was very friendly and helpful. Specially nurses and doctors there are very good people and they are so much different, like very friendly and very good. My best wishes for the staff. And parking office staff as well. I’m very Thanks full of people.
Visited Respiratory Medicine on May 2023
Review titled Pontefract Hospital
Replied on 30 May 2023
Dear Farhan Thank you for your comments regarding your recent experience and I am so pleased to read how you describe staff to be friendly and helpful. I will share your kind comments with the staff as I know how pleased they will be to read of your positive experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent staff
Rated 5 stars out of 5
by Sue Devine - Posted on 09 April 2023
My experience as a day case patient in the orthopaedic suite was really good. The ward sister, staff nurses, health carers and theatre staff were all very professional, friendly and supportive. My stay was morning only however I was treated with the utmost respect and dignity, nothing was too much trouble. These ladies and gentlemen work so hard and in sometimes difficult circumstances, but keep going, caring for all patients that come through their care. They earn every penny and more. Thankyou very much to all NHS staff
Visited Orthopaedics on April 2023
Review titled Pontefract Hospital
Replied on 11 April 2023
Dear Sue Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that your whole experience has been hugely positive. It means so much that you were happy with all of your care and treatment and your comments regarding our staff are so heart-warming. I will pass on your lovely, kind words to the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Left unsure as to what is next
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2023
Saw the pain management team. Really nice caring individual in first appointment. I have multiple issues caused by failed surgery. He explained I was on a pathway and I had hope for the first time in ages. Said I would see physio etc and I would have help dealing with the aftermath of the surgery. A couple of months later I get another appointment. Was in for less than ten mins, different person. I was basically told i could choose one pain and one pain only. I felt totally lost by this, chose back and basically on a 9 month + waiting list for steroid injections. No physio mentioned, no pathway of care. Just wait. I am doing exercises at home, whether they are the right ones or I am doing them correctly I don't know. I went home shocked, the clinic wasn't what I was lead to believe. I phoned back the following Monday, asking about what happens with physio and other pain issues, was told the physio was off long term sick...and that's it. No further update, no where do I go instead, what's next. Just wait for the back injections... I had such high hopes of actually getting help, I should have known better
Visited Pain Management on March 2023
Review titled Pontefract Hospital
Replied on 06 December 2023
Thank you for taking the time to post your comments regarding your recent experience. Firstly, thank you for your kind words about the member of staff who you have described as being "really nice" and "caring". I am sorry that your next appointment with the service was not as positive. I cannot begin to imagine how upsetting and frustrating that must be for you. Perhaps our PALS team could help find out what is happening with your care and treatment. If you would like them to look into this for you, please do contact them on myh-tr.palsmidyorks@nhs.net. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wasted Time
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
I attended UTC following a fall my child has resulting in him going over on his ankle. In which he could not apply fully pressure, his foot was swollen, he was complaining it hurt, couldn't put shoes on and at some points was screaming out in pain. His foot was also cracking and had popped before taking him in, following advice from 111. The waiting time is not the issue, and I fully understand the severity of the doctors strikes. My child would not be here if it wasn't for the NHS. My issue here is we were triaged and told he would be going to have an xray and to wait in the waiting area. I even questioned how they xray a hyperactive toddler. All fine. An hour and a half later, his name gets called again. I thought we were going to the xray so I had my partner wait in the waiting area while we went. To then have no mention of an xray and be triaged again and told to just give him paracetamol. I was made to feel as though I shouldn't have taken him, and I was just wasting time. When actually they wasted their own time wasted, but mine also. As well as other patients in the waiting area who were waiting to be triaged. I was advised not to feed my child before attending. So I didn't. So a very hungry toddler, an unnecessary extra 1.5 hour wait and told to just take paracetamol, despite being told he was having an xray.
Visited Urgent Treatment Centre on March 2023
Review titled Pontefract Hospital
Replied on 22 March 2023
Thank you for taking the time to post your comments regarding your recent visit to our Urgent Treatment Centre. I am so sorry that your experience of our service has been such a poor one. I was particularly disappointed to note that you were made to feel as though you should not have taken your child to the department. I cannot begin to imagine how upsetting and frustrating that must have been. Please be assured that what you have described is not the person-centred approach to patient care that all of our staff aim to achieve. I have forwarded your feedback onto the managers of the department as it is important we learn from our patients/relatives/visitors experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)