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Cygnet House - Ratings and reviews

Reviews

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  1. Review titled Terrible disappointing service

    Rated 1 star out of 5

    by Anonymous - Posted on 19 January 2023

    Despite being referred here by another mental health service this team offered no help at all. I was referred for a diagnosis by another team. They just told me to go to other services (GP and CGL) which they know would eventually refer me back to them. Suggested I pay for private therapy but couldn’t even suggest what type of therapy would be best for me. I genuinely wish I had never been referred to this team. It took me a long time and a lot of courage to ask for help. They seemed to listen and told me what they could offer but then sent me a letter offering nothing. This team was my last chance and I was hopeful and grateful for anything they could offer. Unfortunately it was absolutely nothing at all. I appreciate they must look after people with much more severe problems than me but they could have at least made some helpful suggestions for where I could get proper help. The experience has made me feel completely worthless, not deserving of any help and without any hope of ever getting better. I have never felt so hopeless in my life. Nobody who is begging for help should be made to feel like that. If you already have a diagnosis of a serious mental health condition I’m sure this service would help you. I don’t want to scare everyone away. if you don’t have a diagnosis of a serious mental illness already then just be cautious in what you expect.

    Visited January 2023

    Report as unsuitable

    Review titled Cygnet House

    Replied on 20 January 2023

    I was sorry to read of your experience of our care. We would be interested in hearing from you in more detail about your experience so we can support you and improve our care for others. Please email us at hpft.pals@nhs.net and we will investigate your concerns. Meanwhile, if you need mental health support you can call our mental health helpline on 0800 6444 101.

    Report as unsuitable

    Provided by Care opinion