Worcestershire Royal Hospital - Ratings and reviews
Reviews
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Review titled Fabulous Staff
Rated 5 stars out of 5
by Matthew - Posted on 07 April 2024
I never leave reviews, until today. I feel that every single member of staff I dealt with were delightful, professional, patient and caring. As such, I feel I should take the time to express my gratitude. So thank you for your efforts, they do not go unnoticed
Visited General Medicine on April 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote the reference number 84035.
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Review titled Awful Service
Rated 1 star out of 5
by John Rochester - Posted on 25 March 2024
Our 3 year old was brought into the children's accident and emergency at 12.30am with a temperature of 34.2°C and a low blood sugar level by an ambulance crew, who were superb, but that's where the positive experience ended. We initially had his observations taken and told to wait in reception without being given any real information about how serious his condition was. We had one observation at approx 2.30am where he had improved but then no other checks until 5:40am in the morning after it was requested by us. Which resulted in two nurses checking his temp in quick succesion. One of the nurses who did one of the checks in the morning remarked how his temperature had dropped a bit since the last observation which was good news. We had to tell her he was brought in for a low temperature, so it getting lower was bad news. She replied "oh he's in for a low temperature, I didn't know that" Our son got hungry during the night and the vending machines didn't work, so I asked at reception and she said there was a bowl of biscuits in reception for the kids which was empty and hadn't bothered to be replenished, which to be fair they did replenish after id spoken to them. During the the 6 hour wait, apart from the one observation we did not get asked once how our son was or where we were in the queue or even offered extra blankets through the night and nurses had walked passed us multiple times. I did initially think they must just be quite busy, but once we finally did get seen by a doctor at 6.45am we witnessed all the nurses huddled around the main desk nattering away with each other and us overhearing a nurse asking another nurse if she'd done an observation and her saying how she'd forgotten to do the observation and she was glad that the other nurse had reminded her. Then finally the doctor told us they didn't have the medication in stock and wrote us a prescription which our pharmacy said was written wrong, although they'd did give us a prescription we were told to speak to our GP because of the discrepancy and to make sure the course of treatment was the right amount. I understand these nurses must deal with a lot, but leaving a 3 year old in a reception area for 6 hours during the night without just popping out every hour or so just to see if we needed anything or just to tell us what number we are in the queue is unacceptable to us. The nurses just seemed to be doing the minimum required to get them through their shift. By 6.30 in the morning I'd had enough and I told the nurse unless he gets seen soon we were considering taking him home because he needed breakfast and a bed and a waiting room wasn't the place for a toddler to be for that amount of time. Within half hour we were seen by the doctor. My brother had the polar opposite experience at Warwick hospital with his son, where he said they were amazing and couldn't do enough for them, so this just isn't the way it is everywhere.
Visited Accident and emergency services on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84030.
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Review titled Disabled Parking
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
I attended an appointment today to find you have removed the disabled parking except three spaces from the Rheumatology dept. Shame on you! Do you expect disabled people to walk from the main car park? Staff told me it is an NHS decision to do this. It’s disgraceful.
Visited Rheumatology on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84033.
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Review titled Caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2024
I had an appointment at the pelvic pain clinic in the clover suite yesterday. I found it difficult sitting in the waiting room as I was feeling nauseous and had sharp pains but I didn’t want to disturb the staff. I was worried that I would vomit though so I asked for a sick bag. The receptionist took this seriously and asked a nurse to quickly give me a sick box. They then let me go into the appointment room to lie down. This was good as my appointment was about an hour late (I understand that there may have been emergency cases before me) so I was thankful I didn’t need to sit that long while feeling unwell and they told me to let them know if I need anything. They also took my blood pressure and checked my pulse and got me to do a urine sample during my waiting time. While I was walking to the toilet, I got in more pain and one of the nurses comforted me. I was very surprised as I get nervous that people might not like me because of my race and religion but it felt nice that the staff still seemed to be caring towards me. The appointment went really well. I felt like they listened to all my symptoms and were empathetic during this. They arranged further tests and prescribed me a medication to try in the meantime. I felt the appointment was productive.
Visited Gynaecology on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Not found my healt problem, Covid-19
Rated 1 star out of 5
by Henriett B. F. - Posted on 04 February 2024
My GP sent me to Worcester Royal Hospital on Thursday morning with loss of consciousness, shortness of breath, chest pain, back pain, severe cough, numbness in both arms and high blood pressure. After a whole day of examination, after a blood test and a urine test, they declared that all my tests had been completed, and they found nothing wrong with me. They told me to go home. A doctor also said this. The important information here is that all my results were ready at that time and I was sent home that way. In the night time, I was worse, I couldn't breathe, my husband noticed that I couldn't smell any smells, so he took a Covid-19 test, which was immediately positive. As it turned out, the whole family is sick. I wrote an unfavorable review of the hospital, in which I described that I was positive for Covid-19, and they did not notice it and did not investigate it properly. Then, after a few hours, on Friday evening at 8:30, I received a call from the hospital to say that the results of a urine test had come back during the day, showing a urinary tract infection, and that I should go in immediately for an antibiotic prescription. They said the day before that all test results were ready. There is a contradiction in the statement. Then my husband told the lady on the phone that I had a Covid-19 infection, and how they couldn't figure it out, and how they could send me home with insufficient breathing and loss of consciousness, and the lady hung up on that. My husband tried to call me back but they didn't pick up the call. The doctor who sent me home was superficial. You must have known from the nurse that my husband is trying to translate for me and that he has a brain injury due to an accident. When he entered the examiner's door, he asked my husband, "Are you the Englishman?" But as it turned out afterwards, all the information was not true what give me. Because if they didn't find any problem, how can I be Covid-19 positive, and 5 people I met on Thursday have already proven to have caught it from me.
Visited Don't know on February 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will add this to your complaint file.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Had to bring my son in today and hospitals are really stressful places for him due to an invisible disability that he has, but staff were all, without fail, kind and willing to make accommodations for him. Really grateful, it would have been really stressful for us both otherwise.
Visited Accident and emergency services on February 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote the reference number 84023.
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Review titled Great Staff and A&E
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
I visited Worcestershire royal hospital on Wednesday 17th January 2024, I am petrified of hospitals and The reception team was so welcoming, moments Later, I was called into a Treatment Bay and met a Children's Nurse, and She did all my Sats and etc (Couldn't get my blood pressure) as I was so Anxious. She Calmed me down and tried 3 times, She was very caring, also A Normal Adult Nurse, Which didn't matter, They said there was nothing to worry about, No Ambulance Patients go to Children's Treatment Bays and I was relived, I waited about 3.5 hours for an ENT Doctor and She said nothing to worry about, and she moved to Treatment Bay 1 and looked for the problem let me calm myself down and help me relax. My exact words were "I ain't being Admitted as I'm scared to death of Hospitals," She said "no problem," I would like to thank all the Staff in the Emergency Department and ENT Department on Wednesday for all the work and things they did for, When I came out I was not as scared as I first walked it Again I would like to Thank all the staff for the things they did for me. Matty
Visited Accident and emergency services on January 2024
Review titled Worcestershire Royal Hospital
Replied on 23 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Outstanding care
Rated 5 stars out of 5
by Don Smith - Posted on 24 January 2024
Doctors, nurses and domestic staff all worked as a team to ensure my care was optimised. I felt listened to , cared for and emotionally supported through you my stay. Thank you all.
Visited Cardiology on January 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote the reference number 84022.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
We visited A and E this morning after being sent from Kidderminster with our little boy. The service was outstanding, upon entry we were greeted with a smile, we then were seen by numerous nurses and doctors who again were all so lovely and kind and couldn’t do enough for you. They then brought my little boy a selection box whilst waiting to be cared for. How lovely and a special touch for a child to feel looked after. The area is completely fit for purpose and is patient and staff friendly. Very clean and lovely the children A and E is separate from adults to ensure the correct care/ service for those so little. Thank you!
Visited Accident and emergency services on December 2023
Review titled Worcestershire Royal Hospital
Replied on 14 December 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Great caring team
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was admitted to the Head and Neck ward before Christmas under the care of the ENT team for several days of IV antibiotics. The care and consideration i was given by the team and in particular the nurses of the ward was second to none. Thank you
Visited Ear, Nose & Throat on December 2023
Review titled Worcestershire Royal Hospital
Replied on 16 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.